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West Herr Acura of Buffalo

Buffalo, NY

Overview
Reviews
4.7
158 Reviews
Call Dealership (716) 404-8704

7460 Transit RD

Buffalo, NY

14221

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Showing 112 service reviews

October 28, 2025

Jennifer, Jason and staff in Service dept. at West Herr Acura are top notch.. job well done! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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October 20, 2025

Pathetic service! Our daughter is in Buffalo for college. We had her 100k service done at West Herr, it had to be corrected at our Acura dealership in San Antonio, Tex More

by docpezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
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Oct 20, 2025 -

docpezz responded

If you ever want to contact me my information is John Lopez, (210) 792-7767 or at john.m.lopez95610@gmail.com

Oct 20, 2025 -

West Herr Acura of Buffalo responded

We are sorry to hear this was your experience with us, John. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

October 04, 2025

Julia took excellent care of my Escalade issue and was friendly and professional. West Herr is the top dealership in the region! More

by john.yurtchuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
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August 29, 2025

Service was great and work was completed in a timely manner, the service advisor new her information More

by MAlmendinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Brook
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June 01, 2025

Professional service and good inventory selection. Plan to get my next car from this dealership. More

by kkarnold80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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April 15, 2025

You get what you expect from a luxury dealership. Professionalism, timely, and treat you like you’re a customer for the first time. More

by NMarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason. The tech that worked on my car.
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Apr 25, 2025 -

NMarlin responded

Thank you

January 14, 2025

very pleasant experience car was clean upon pick up recall was taken car of thank you More

by cindyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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December 20, 2024

My experience with West Herr was fantastic! As always Jason kept my abreast of each step with the recall and provided me with a beautiful loaner to use during the time my car was down. Thank yo More

by kim.whelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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November 17, 2024

Always have a positive experience at West Herr Acura. I'm treated with respect and in a professional manner. Jason Starnes deserves a high 10! He never tried to sell me something I didn't need and exp More

by kmardini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Starnes
Report | Print
November 11, 2024

Jason and the team are great! They are always kind and accommodating whenever I visit! More

by Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Starnes
Report | Print
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