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West Herr Acura of Buffalo

Buffalo, NY

Overview
Reviews
4.7
163 Reviews
Call Dealership (716) 404-8704

7460 Transit RD

Buffalo, NY

14221

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Showing 116 service reviews

March 16, 2026

Very Good Coffee machine on the Customer waiting Room Prompt Service on time Good Advice More

by Westy188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
February 26, 2026

Everything went smooth and took care of all my issues! Jason was very professional. I love taking my car here for service work More

by Bebe6124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
February 04, 2026

West Herr service was excellent but what really was the best part was the service consultant Jennifer at the Williamsville New York location More

by smmahoney7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
February 04, 2026

Jason did excellent customer service. Take care of all my needs. Very friendly and helpful More

by Hp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
October 28, 2025

Jennifer, Jason and staff in Service dept. at West Herr Acura are top notch.. job well done! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
October 20, 2025

Pathetic service! Our daughter is in Buffalo for college. We had her 100k service done at West Herr, it had to be corrected at our Acura dealership in San Antonio, Tex More

by docpezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
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Oct 20, 2025 -

docpezz responded

If you ever want to contact me my information is John Lopez, (210) 792-7767 or at john.m.lopez95610@gmail.com

Oct 20, 2025 -

West Herr Acura of Buffalo responded

We are sorry to hear this was your experience with us, John. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

October 04, 2025

Julia took excellent care of my Escalade issue and was friendly and professional. West Herr is the top dealership in the region! More

by john.yurtchuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
Report | Print
August 29, 2025

Service was great and work was completed in a timely manner, the service advisor new her information More

by MAlmendinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Brook
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June 01, 2025

Professional service and good inventory selection. Plan to get my next car from this dealership. More

by kkarnold80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
April 15, 2025

You get what you expect from a luxury dealership. Professionalism, timely, and treat you like you’re a customer for the first time. More

by NMarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason. The tech that worked on my car.
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Apr 25, 2025 -

NMarlin responded

Thank you

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