West Herr Chevrolet Orchard Park

Excellent dealership. Derrick was an extremely helpful service advisor. Very knowledgeable and personable and professional Derrick was an extremely helpful service advisor. Very knowledgeable and personable and professional More

Great Experience and Loved that you made me part of west Herr family great job Herr family great job More

It’s the best the only place to go and get a car or truck. The service is awesome and very helpful with all my needs. truck. The service is awesome and very helpful with all my needs. More

Tom Mistretta and the whole team at West Herr are amazing! If you are looking to buy in WNY I highly recommend them for both sales and service! amazing! If you are looking to buy in WNY I highly recommend them for both sales and service! More

It was a pleasure to deal with Brooks. He put no pressure on us.Listened to what we wanted and then looked and found the car we wanted.He was good to deal with. He put no pressure on us.Listened to what we wanted and then looked and found the car we wanted.He was good to deal with. More

Spent 3 hours an a Friday to get into a vehicle. Was told it would take about an hour to do paperwork. Went Saturday morning. Salesperson said we need to call insurance company to get plates swapped Was told it would take about an hour to do paperwork. Went Saturday morning. Salesperson said we need to call insurance company to get plates swapped and coverage on new vehicle. Was there for an hour, never signed anything. Wasted a trip. Did e signature through email. They dropped off vehicle on Monday. Had to sign 8 more times. Not thrilled with experience. More

Horrible service. Brought the car in for warranty work (I pay for the platinum extended warranty). I told them there was issues with my air conditioner, they said they Brought the car in for warranty work (I pay for the platinum extended warranty). I told them there was issues with my air conditioner, they said they found the issue submitted it to the warranty company (which is purchased through West Herr) and it was covered and they did the work. Fast forward 3 weeks when it is warm enough to use the air conditioner the car overheats, essentially burns through the last 58% of the oil life. I have it towed to another West Herr Dealership they found the issue because they actually looked into the problem and now I have to pay another deductible and another oil change (about 2500 miles early) because they did a horrible job, keep in mind they had the car for a week doing other work on it which I am now worried they did a horrible job on as well. The car only has 65,000 miles on it and gets all regular maintenance and checks done through the West Herr Dealerships. More

At West Herr Chev I have received friendly and professional service. I am always happy to return professional service. I am always happy to return More

Every one that I dealt with was very friendly and good at what they did was very happy with everyone what they did was very happy with everyone More

Friendly , not pushy, easy to work with, very accommodating. Responsive to my needs. Felt like family accommodating. Responsive to my needs. Felt like family More