West Herr Chevrolet Orchard Park

Nice dealership that works hard to win your business. However, they are not perfect. I took my new truck in for an oil change and a tire rotation. I normally do this work myself, but this first service w However, they are not perfect. I took my new truck in for an oil change and a tire rotation. I normally do this work myself, but this first service was offered free as part of the vehicle purchase. All seemed well until I inspected the wheels and lug nuts when I got home. Some of the lug nuts were scratched and one was must have been dropped as it was dented. There is also a small scratch on one of the wheels where the impact wrench likely hit it accidentally. The typical consumer may not notice or care, but I like to keep my vehicles nice and expect that a dealer like West Herr should exemplify the best service available without collateral damage. More

Efficient, fast service, knowledgeable, kind, responsive, great customer service, all departments were on the same page! great customer service, all departments were on the same page! More

It's been a long time since I got a new vehicle. John Roll was a pleasure to work with,he did a great job explaining everything I would recommend other people to buy a car there.Thankyou John John Roll was a pleasure to work with,he did a great job explaining everything I would recommend other people to buy a car there.Thankyou John More

Dealing with Joel Schmitz was great, he made it super easy. I purchased the 2025 Chevy Trax 2RS. easy. I purchased the 2025 Chevy Trax 2RS. More

Great dealership even when your there for service they let you know every step and get you out the door as quick as possible let you know every step and get you out the door as quick as possible More

JON is always helpful. This is the fourth time that we’ve used JON to purchase or lease vehicles in the last nine years he always does an excellent job at explaining everyt This is the fourth time that we’ve used JON to purchase or lease vehicles in the last nine years he always does an excellent job at explaining everything. More

Very courteous and our sales person was Philip he was very nice to us i would recommend him to anyone very nice to us i would recommend him to anyone More

My only issue was time of being in dealership. Sure it could have been shorter. Sure it could have been shorter. More

Fast and friendly people. Got my Tahoe back sooner than expected. Would recommend to anyone looking to buy Got my Tahoe back sooner than expected. Would recommend to anyone looking to buy More

Very clean and neat, friendly throughout and easy to understand and explanations of EV so helpful. No pressure to buy and made me feel valued as a person who needed help deciding on my personal needs. understand and explanations of EV so helpful. No pressure to buy and made me feel valued as a person who needed help deciding on my personal needs. Thank you John Roll and Matthew Guerin for your service and support. Gerald and Beverly More