West Herr Chevrolet of Rochester - Service Center
Rochester, NY
27 Reviews of West Herr Chevrolet of Rochester - Service Center
Sales men are awesome. They did a great job getting me into the truck I always wanted. The bad experience I had was with the service department. They said my truck wouldn' They did a great job getting me into the truck I always wanted. The bad experience I had was with the service department. They said my truck wouldn't pass inspection it needed a lot of work to pass. That same day I went somewhere else to get an inspection and it passed inspection no problem. More
Everything was done as expected. This was my first visit for maintenance. It was the only free visit with the purchase of a new vehicle. All went well. This was my first visit for maintenance. It was the only free visit with the purchase of a new vehicle. All went well. More
I called they said I could use my free oil change any Chevy dealership I get there and they did not honor it. They told me all the dealerships would be fine that didn’t happen. Chevy dealership I get there and they did not honor it. They told me all the dealerships would be fine that didn’t happen. More
Went to west Herr Chevy for warranty work and oil change. They were wonderful very polite and professional. Made me feel like a value customer This was my first visit with my 2024 Trax. I will definitel They were wonderful very polite and professional. Made me feel like a value customer This was my first visit with my 2024 Trax. I will definitely continue being a customer More
Very prompt and professional service. Everything was done on time. The waiting room was very clean and allowed me to work easily while waiting. Everything was done on time. The waiting room was very clean and allowed me to work easily while waiting. More
I am very disappointed in the communication and eagerness from this dealership. My truck has been in West Herr’s possession for almost a week without even being looked at. I informed the employee I needed it from this dealership. My truck has been in West Herr’s possession for almost a week without even being looked at. I informed the employee I needed it back by a certain date and the date is coming up without any diagnosis. I purchased this vehicle 3 months ago and it has been back to the dealer twice. I utilized the opportunity to text about my service without responses 2x, the communication is less than impressive. More
I had made this appt. primarily to get my car inspected-when I rec'd coupon for lower price -I also did oil change and rotated tires. everything was done . and I waited i primarily to get my car inspected-when I rec'd coupon for lower price -I also did oil change and rotated tires. everything was done . and I waited in the lounge-which was very comfortable . More