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West Herr Ford of Hamburg

Hamburg, NY

Overview
Reviews
4.8
307 Reviews
Call Dealership (888) 298-2246

5025 Camp Rd.

Hamburg, NY

14075

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Showing 307 reviews

December 22, 2025

Very accommodating with what I needed done and did all the work in a good timely manner More

by jabubar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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December 20, 2025

Most recent inspection was to include a video of the inspection. I never received that, left several voice mails with my service rep, Robert. I actually talked to a person on my fourth attempt and was More

by Fetheredfriends
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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Dec 22, 2025 -

West Herr Ford of Hamburg responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Jerry, to look into this further for you. You can reach him 716-202-3101. Thank you.

December 05, 2025

I can say enough how everything was amazing. Helped me pick out tires. Exceptional service! More

by Justkat39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben and Rob
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November 28, 2025

Professional and timely service Excellent conversations and communication on the services needed , no excuses or questions More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Gibbins, Ryan
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November 24, 2025

Tony was very helpful and considerate. I love the pick up and drop service of my Explorer. Brought vehicle back to my home was great More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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November 21, 2025

I was extremely happy with Tony Sorrento and Cole Moon. Very helpful and friendly. They made the whole process easy for me and I drove away with a new Bronco that I love. Thank you. More

by kathykozik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Moon, Tony Sorrento
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November 19, 2025

I very happy with the service I recieve from west herr. My service advisor Joe Borrello and technician took care of all my concerns and then some..I'm grateful for the customer service I received from t More

by palczewskiwalter
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joe Borrello
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November 18, 2025

They do excellent work in their service department is awesome Angelo is a great person to work with More

by jefferystephens1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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November 17, 2025

Ryan & Jesse we're great to work with. Repair was done promptly. Would use this dealer again. More

by BuffaloMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Jesse
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November 09, 2025

West Herr Hamburg goes out of their way to help the customer. I have never had a problem there over the past 40 years unfortunately I can’t say the same for West or Lincoln. They have no service and th More

by davefrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry
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