West Herr Ford of Rochester

Service completed expertly; good communication with customer; valet service much appreciated; friendly answers to questions. customer; valet service much appreciated; friendly answers to questions. More

They are always great and always super helpful! Dominick did a great job with my car Dominick did a great job with my car More

Very responsive and easy to work with. Had a small issue and they responded quickly. Had a small issue and they responded quickly. More

Everything was, nice service and good timing. My truck is running very good. No complaints. My truck is running very good. No complaints. More

Adam and Tyler were absolutely amazing to deal with! Quick, informative and provided me a loaner to use while my vehicle was in for service. Repairs done quickly and done right the first time. Quick, informative and provided me a loaner to use while my vehicle was in for service. Repairs done quickly and done right the first time. More

Great customer service. I was very satisfied with the job they did. I will go back fir any service my cars needs I was very satisfied with the job they did. I will go back fir any service my cars needs More

Zachery provided me excellent customer service. We discussed the best options for me and my vehicle and I appreciated Zachary’s honesty and advice. We discussed the best options for me and my vehicle and I appreciated Zachary’s honesty and advice. More

Although, this was a recurring issue, they made sure this time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly. time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly. More

Zachary was great. Very helpful answer all my question Would come back to him any time I need something done Very helpful answer all my question Would come back to him any time I need something done More

Overall West Herr has been great to work with ,from sales to service and collision repair. The whole team has gone above and beyond to have great customer service. We are on our third vehicle purchase and wi to service and collision repair. The whole team has gone above and beyond to have great customer service. We are on our third vehicle purchase and will definitely return and recommend. More