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West Herr Ford of Rochester

Rochester, NY

4.8
144 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 144 reviews

March 25, 2026

Everything was, nice service and good timing. My truck is running very good. No complaints. More

by Terrance Mpena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Papa
March 22, 2026

Adam and Tyler were absolutely amazing to deal with! Quick, informative and provided me a loaner to use while my vehicle was in for service. Repairs done quickly and done right the first time. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and Tyler
January 27, 2026

Great customer service. I was very satisfied with the job they did. I will go back fir any service my cars needs More

by Carmen santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christ
January 25, 2026

Zachery provided me excellent customer service. We discussed the best options for me and my vehicle and I appreciated Zachary’s honesty and advice. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
November 10, 2025

Although, this was a recurring issue, they made sure this time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly. More

by sherita wickware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
November 02, 2025

Zachary was great. Very helpful answer all my question Would come back to him any time I need something done More

by Vickiejesse17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
November 02, 2025

Overall West Herr has been great to work with ,from sales to service and collision repair. The whole team has gone above and beyond to have great customer service. We are on our third vehicle purchase and wi More

by vlnorseniii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure as there were many involved
November 02, 2025

Service was fast and good. Care was taken as to what I thought and my concerns. Felt like I mattered. More

by Tsnyder145966
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam, Ashley, William
October 12, 2025

Needed a stolen key fob replaced ASAP. Nick at West her Ford got me right in, took care of me promptly, great service. More

by tomc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Service
October 03, 2025

Chris did a great job got the car in quick the tech working on it was professional great job More

by tommyhabs24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and mack
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