West Herr Ford of Rochester

Brought our 2018 transit in for maintenance service. This time in they rotated the tires and put 60lbs in 3 and the 4th 70 lbs and may have blown the tire air pressure sensor time in they rotated the tires and put 60lbs in 3 and the 4th 70 lbs and may have blown the tire air pressure sensor More

COVID-19 issues with parts delivery caused my car to be in the shop almost 6 weeks. West Herr did everything else they could, including installing new tires while waiting for parts. I have always been gi in the shop almost 6 weeks. West Herr did everything else they could, including installing new tires while waiting for parts. I have always been given great service. The only thing I can say is when I got my car back there was a chink in my car's body nowhere near the accident site that was not there before. I check my car regularly but I can't prove it happened at the shop. More

I was taking care of very well by John Lombardi and the dealership they were courteous and they showed me everything I needed to know about leasing my vehicle I’m very pleased with this dealership thank yo dealership they were courteous and they showed me everything I needed to know about leasing my vehicle I’m very pleased with this dealership thank you very much More

Sales agent listened to needs wants for vehicle and provided options which helped in decision making. No pressure sale provided options which helped in decision making. No pressure sale More

I’ve been a customer for a long time very happy with what you do. you do. More

Great dealership friendly service people will have no problem going back and telling my friends it is a great dealership problem going back and telling my friends it is a great dealership More

Very good, very nice, very friendly, I have bought two cars from them, I will introduce them to my friends. cars from them, I will introduce them to my friends. More

They put customers number 1 and strive to get the best deal possible Nikko is the best salesperson we have ever had to work with as we are repeat customers for last 5 years or more deal possible Nikko is the best salesperson we have ever had to work with as we are repeat customers for last 5 years or more More

Even though I had purchased this vehicle at another dealership, I return again and again to West Herr because of the positive experience I have each time! I was greeted professionally and friendly… And dealership, I return again and again to West Herr because of the positive experience I have each time! I was greeted professionally and friendly… And my car was serviced in less time than I would’ve expected normally! The service technician explained to me very clearly how my FordPass could be used for the service appointment. I have been coming to this dealership Since 2014 and have received excellent service each time since it has been a WestHerr division. Thanks for starting my day so positively, as always! More

Service was prompt , James went out of his way to make sure all went well , even tho just an oil change and tire rotation , they check out a few things I asked for make sure all was good .. completely sat sure all went well , even tho just an oil change and tire rotation , they check out a few things I asked for make sure all was good .. completely satisfied More