West Herr Ford of Rochester

Exceeded my expectations. West Herr Ford is a fine organization. I have been a long term customer. Chris was very helpful in getting me in quickly. organization. I have been a long term customer. Chris was very helpful in getting me in quickly. More

Don’t bring your vehicle here to be repaired unless you want to bring it back and forth 4 times before they get it fixed correctly like me. want to bring it back and forth 4 times before they get it fixed correctly like me. More

A great guy named Shane and made sure everything is nicely done some repairs and passed the NYS inspection. Their wonderful service, my third time since 2019. 👍 nicely done some repairs and passed the NYS inspection. Their wonderful service, my third time since 2019. 👍 More

Great service from start to finish great customer service! Great attitude service! Great attitude More

After leaving the body shop I went to service to see if they could do an oil change even though online said I couldn’t get an appointment for 2 weeks. They got me right in! Kudos to Chris in service for h they could do an oil change even though online said I couldn’t get an appointment for 2 weeks. They got me right in! Kudos to Chris in service for his can-do attitude. More

Service was good. Disappointed in willtake me 3 weeks to get an appointment to handle a recall repair if a issue is serious to require a recall, it should be a priority for the dealer. get an appointment to handle a recall repair if a issue is serious to require a recall, it should be a priority for the dealer. More

Denise is a great person and very polite and helpful. She helps anyone that needs help.she goes out of her way to help you. With service or buying a car or truck. I give a a 5 star. helps anyone that needs help.she goes out of her way to help you. With service or buying a car or truck. I give a a 5 star. More

Service dept was very interactive during this service event. Good job. Vehicle was acceoted as scheduled and fnished when promised, vehicle was clean. No issues or concerns. event. Good job. Vehicle was acceoted as scheduled and fnished when promised, vehicle was clean. No issues or concerns. More

The service staff is friendly, efficient and knowledgeable. They keep you updated on the status of your vehicle. They offer deals on most brands of tires. knowledgeable. They keep you updated on the status of your vehicle. They offer deals on most brands of tires. More

honestly and professional approach After a terrible experience at another very well known Rochester Ford dealer, we visited West Herr to continue our search. the salesperson was poli After a terrible experience at another very well known Rochester Ford dealer, we visited West Herr to continue our search. the salesperson was polite and professional and worked with us to find the best car and the right financing plan for us. The fiance manager also worked with us to regarding extended warranties. He was also polite and professional. He provided factual information, and made it clear to us the other Ford dealership salesperson was not being truthful regarding warranties, applying pressure to BUY NOW, when it wasn't necessary to do so. telling us as soon as we drive off the lot ( the first mile) the warranty price goes up dramatically. More