West Herr Honda

Awesome Experience I had purchased cars over the years from Erik Arden when he was in the Ithaca area. Since Eric moved to the Buffalo area a few years ago I felt it wa I had purchased cars over the years from Erik Arden when he was in the Ithaca area. Since Eric moved to the Buffalo area a few years ago I felt it was a long haul to go from Ithaca to Lockport to buy a car because my dad had always helped me with my purchases. In Sept of last year I totaled my car and needed a new one. I dreaded the experience and put it off for over six months because without my dad being present and being put into a high pressure sales environment was NOT what I wanted to experience. My niece had recently purchased her vehicle through Erik and suggested that I contact him. I can't tell you how happy I am that I did! He couldn't have made the process any easier, and even though it took me a few weeks from finding the vehicle to actually picking it up (due to my schedule) Erik and his team (including Brian at the Chevy dealership on Transit Rd) were simply amazing to work with I never once felt that "sales pressure" you experience and so many other dealerships. I will make that 3hr one way trek to Lockport in a heartbeat the next time I need a new car AND send my friends and family as well. I can't thank Eric and West Herr enough for making my emotional car purchase so easy and accommodating!! More

new car Norman is excellent at his job, he is very knowledgeable about the car we were buying. He made sure that I knew everything about the car I was buying Norman is excellent at his job, he is very knowledgeable about the car we were buying. He made sure that I knew everything about the car I was buying before we left the lot. We went for the initial test drive where he was explaining how the car worked and then went out around the block again before we left after our paper work was all done to make sure I did not have any more questions. Norman also called me the next day to make sure everything was o.k. and to see if I had any questions. Norman was very pleasant and you can tell he likes to work with people. Jamie was also very good at reviewing all the warranty and extras that go with the car. He even told us that if he was talking too fast, let him know and he would slow down or repeat himself. They even gave us a gift card to go have lunch while they were doing the paper work on getting the car ready. We walked into the show room about noon to started the process of getting a new car and drove away with the car of my choice at 4 pm. thanks again Nancy Nurse thanks you More

TRADE IN LEASE/NEW CAR I was a little nervous about dealing with West Herr again, but as soon as we were working with John Fisher, we were comfortable. I had turned in my To I was a little nervous about dealing with West Herr again, but as soon as we were working with John Fisher, we were comfortable. I had turned in my Toyota Highlander 2012 due to, what some would say were minor issues, but my dealings with Toyota West Herr were less than desirable. I really wanted to just be done with West Herr, but knew that I had to get out of my lease and turn it into them and the only way to make out halfway descent was to go with West Herr again. I was so angry about it, but now after working with John Fisher, James Raymond ( I think that's his name-the financial guy) and Mr. Rizzo, I'd go back in a heartbeat without hesitation. Thank you West Her HONDA! More

Exceptional They are very conscious of the buyers needs both in finance and in car size, etc. Their overall knowledge is exceptional. Norman was exceptional in al They are very conscious of the buyers needs both in finance and in car size, etc. Their overall knowledge is exceptional. Norman was exceptional in all areas. Jamie knew the finance and warranty inside and out. I would highly recommend the dealership, Norman and Jamie to anyone we knew buying a car! More

Purchasing new car John was very friendly and explained every aspect to me. I would not hesitate to call him with any questions that I may have regarding my Civic. John was very friendly and explained every aspect to me. I would not hesitate to call him with any questions that I may have regarding my Civic. More

Wonderful sales experience from beginning to end Our salesman, John Fisher, was really a pleasure to work with. He was very knowledgeable and was very friendly and made our Honda buying experience a Our salesman, John Fisher, was really a pleasure to work with. He was very knowledgeable and was very friendly and made our Honda buying experience a memorable one. We walked in to buy a new Honda CRV, knew what we wanted, got the color we really wanted, Mountain Air, and left being completely satisfied with our experience. We would recommend this dealership highly to anyone looking for a Honda!! More

Wanted to get a car I had a very pleasant experience and got the car I wanted. Erik Brungard was very accommodating and I specifically came to see Erik. He steers me in t I had a very pleasant experience and got the car I wanted. Erik Brungard was very accommodating and I specifically came to see Erik. He steers me in the right direction and this is my second purchase from him. More

Top notch service I have had my past two leases through WestHerr Honda and Erik Brungard has always taken great care of us. Now my in-laws have started leasing and onc I have had my past two leases through WestHerr Honda and Erik Brungard has always taken great care of us. Now my in-laws have started leasing and once again Erik has gone above and beyond. Thanks Erik for all your help. I look forward to my next lease with West Herr Honda Lockport More

Excellent Service This is the first time I had a business with this dealer. I purchased my SUV over the e-mail. Everything was made simple for me that I did not need to This is the first time I had a business with this dealer. I purchased my SUV over the e-mail. Everything was made simple for me that I did not need to call my salesman Erik. When we made the deal I paid a small amount of deposit over the phone and when my SUV was ready they picked me up from home and brought me to the dealership where my car was ready and shiny with my plates on it waiting for me. I paid the rest of the amount and was ready to ride off. More

Excellent Service! Erik Brungard has been my salesman for years and is always attentive to my wants and needs and has speedy action! I've been working with Erik for 3 le Erik Brungard has been my salesman for years and is always attentive to my wants and needs and has speedy action! I've been working with Erik for 3 leases now and he brings me back each time with the quality product of Honda! More