West Herr Honda

I bought a new C-RV from West Herr Honda. Every other Honda dealership I always felt like I was getting a bad deal. This is the second car I bought here and I could not be happier. Great dealership and n Honda dealership I always felt like I was getting a bad deal. This is the second car I bought here and I could not be happier. Great dealership and nice people. More

We had to turn in our lease which was with KIA it is something I think everyone always dreads looking for a new car. After doing research I decided to look at a Honda CRV 2014, Which brought us to West something I think everyone always dreads looking for a new car. After doing research I decided to look at a Honda CRV 2014, Which brought us to Westherr Honda on transit rd in Lockport ny. We met James and from the beginning to the end he made our experience the best experience we ever had looking for a car. He listened to what we wanted what we could afford and he worked it out with no hassle. Best experience we ever had! Ask for James I assure you you will not be disappointed! More

Went in for oil change and planned on discussing releasing another Civic. Came home later that day with a brand new Civic in my choice of colors. Eric made the whole process easy. releasing another Civic. Came home later that day with a brand new Civic in my choice of colors. Eric made the whole process easy. More

Great experience. Looked at a used vehicle that had a few paint issues they took care of it and I was able to pick the truck up 2 days later. Mike and Fred were easy to work with. paint issues they took care of it and I was able to pick the truck up 2 days later. Mike and Fred were easy to work with. More

Great dealership! This will be my second carfrom West Herr. Mike was greater to deal with and very helpful. Would recommend Mike and West Herr to anyone. Herr. Mike was greater to deal with and very helpful. Would recommend Mike and West Herr to anyone. More

I bought a used BMW from this dealership. Price was great at first they were extremely friendly. Very very very push however what you would expect from a used car salesman. I noticed that there was a light o at first they were extremely friendly. Very very very push however what you would expect from a used car salesman. I noticed that there was a light on. I asked the salesman about it he told me dont worry just tire pressure that they would take care of what ever was the problem. So we went ahead with the purchase then the nightmare started. After having the car for only 2 days we found out that that light indicated mulitiple problems. We went back to the dealership and they took the car for over a week did all this work on the car ( none of which for the reasons we brought it in) and then never fixed the initial problem. I told the salesmen in about a week they took it back from me and sent it in for more repaires where they fixed a whole bunch of stuff on the car but still never fixed the inital problem. They showed me this paper work of how they changed tierods and gaskets and put new tires on (old ones were at 80% according to salesman on date of purchase) totaling over 3000. Now they are telling me I am passed my 30 day terms when they had the car more days then I did the first 30 days that I owned the car. Nonetheless, Dont go to these people dont go to Martin Ford. After speaking to another dealership they laughed and told me that they was a totally lazy and uncaring salesmen and an equally inefficient service team. I WILL NEVER GO TO WEST HERR AGAIN!!!!!!!! More

Working with Erik Arden is always a pleasure. He makes the car buying experience feel easy as opposed to daunting. West Herr Honda itself is a friendly & helpful environment. I always recommend this deale the car buying experience feel easy as opposed to daunting. West Herr Honda itself is a friendly & helpful environment. I always recommend this dealership as well as this salesman. More

Michael and the associates at West Herr went above and beyond in getting me the Honda of my choice in the color of my choice and putting together a package and financing in a prompt and timely manner. Fro beyond in getting me the Honda of my choice in the color of my choice and putting together a package and financing in a prompt and timely manner. From initial contact at dealership to showing me the features in my new car and making sure I was comfortable in my car was all friendly and professional. No high pressure sales, no high pressure deals. I recommend them to anyone who is looking for a Honda. More

Erik did an exceptional job. He listened to what my needs were and assisted me in locating cars to meet them. he returned calls and emails promptly. When I showed up the car was ready for me out front and he were and assisted me in locating cars to meet them. he returned calls and emails promptly. When I showed up the car was ready for me out front and he had the employee who was responsible for looking at my trade right that and they were able to give me an estimate within 10 minutes. He worked with every way he could, he wasn't pushy, he didn't try to B.S. me. He is very friendly, helpful and professional.I also worked with Jessica to go over the warranty information. She did an exceptional job as well. We actually purchased the warranty because of the fact that her presentation was done so well. More

very informative and resourceful staff. Eric was timely in his response throughout the process. I would recommend Eric and West Herr to anyone interested in purchasing a Honda. in his response throughout the process. I would recommend Eric and West Herr to anyone interested in purchasing a Honda. More