Back

West Herr Honda of Canandaigua

Canandaigua, NY

4.7
487 Reviews

2311 Rochester Road

Canandaigua, NY

14424

Directions

By Type

Showing 487 reviews

March 14, 2015

Ontario Honda Tony Is a great person who has great patience with his customers. We have owned an Honda Accord for 11 years and loved it. We looked around at all the More

by nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia, Stefanie Northrup
March 11, 2015

New Car Purchase My wife's new car experience was quite acceptable. The Dealer's share of the responsibility for repair of defects in my car "as manufactured" needs i More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
March 09, 2015

The Ontario Honda Experience is worth the Drive I bought my first Honda Accord from Ontario in 1990, even though I live 30 miles away, because of the integrity demonstrated for that purchase. I am More

by Lilypod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
March 02, 2015

Lack of will to earn your business Experiences at this dealership sales: No warm-fuzzy welcome to potential customers. No will to earn your business. Old school negotiation games. More

by kdgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Aiello, Tony DeTraglia, Ed Steinbach, Grant Morey, Stefanie Northrup, Robert Cannizzaro
Mar 02, 2015 -

West Herr Honda of Canandaigua responded

Good Morning, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. If you can message me back to further discuss or call me directly at the dealership. Corrine O'Malley (585) 396-3000 Thank you Corrine

Mar 02, 2015 -

kdgt responded

Hello, I'd hope you'd care about customer feedback. Like I mentioned, I felt a lack of art service from the sales dept. then a very unfair price for my trade in with phony grounds, along with a minimal to none will to work with me towards a fair deal. I have gone to a different Honda dealership now, and since I received the total opposite of these negative things, I'm now driving a brand new vehicle. I hope this feedback is relevant to you and that you act on it because it may be the difference between business growth and business loss.

Mar 02, 2015 -

West Herr Honda of Canandaigua responded

Hello, Our top priority at Ontario Honda is customer service. I'm sorry we were unable to satisfy you and we lost your business. Its difficult for me to try and correct a situation though when I don't know who you are or who you dealt with at the dealership. If you can provide me with some more information, that would be great. You can either respond to this or contact me directly at the dealership. Thank you Corrine

Mar 02, 2015 -

kdgt responded

I chose to remain anonymous, but Ed is the sales guy's first name the most recent visit, prior to that it was the person who is now the manager, which was a more likable guy. Still both times the appraisal for two of my vehicles was way low in comparison to what other places offered without having to push a whole lot.

February 28, 2015

wonderful buying experience This is my second vehicle in less than three years that I have purchased from Tony. He is an outstanding, and great person to do my business with. I w More

by ncianci7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
February 06, 2015

Long Time Satisfied Customer at Ontario Honda I have been a repeat customer at Ontario Honda for over 20 years and I have always had an excellent experience. This time, I worked with Tony DeTragl More

by Tomthumb61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
February 03, 2015

Tony DeTraglia is the personification of interigty sales. Tony connects your needs with the benefits of the products and services offered through Ontario Honda. Tony listens to you, and without applying any More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
December 30, 2014

Leasing a new civic Our last 4 Hondas with leased with the help of Tony DeTraglia. Tony made each time effortless and quick. Can't say enough how great Tony is!! More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
December 10, 2014

great experience I went to the dealership on a whim! In an hour or so I had traded in a Honda accord for a Honda CRV. Sean Rankin was awesome!!! I never felt pressured More

by Nancy D58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 02, 2014

Three New Cars I have leased 3 new Accords from Ontario Honda. I have returned because of the friendly, helpful sales people I have worked with. I always enjoy talki More

by b.molinere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeTraglia
...
46
...