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West Herr Kia
Orchard Park, NY
194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 194 reviews
March 24, 2025
Everyone from start to finish were friendly and knowledgeable. Parker is the best salesperson I ever ran across..went beyond the norm to make sure I was satisfied with my final purchases. Will hear knowledgeable. Parker is the best salesperson I ever ran across..went beyond the norm to make sure I was satisfied with my final purchases. Will hear nothing but praise and recommendation from me about West Herr and all their employees! More
by stnzrose
Employees Worked With
Parker Harris
March 11, 2025
Went to buy something at the dealership but couldnt resist the deal that was available based on a sign outside so I stopped by the salesroom. Immediately i was acknowledged and started the process of g resist the deal that was available based on a sign outside so I stopped by the salesroom. Immediately i was acknowledged and started the process of gathering information. All in all process was smooth and transparent upfront which is a big deal for me. Much thanks to Parker and GM. More
by Pkim2391
Employees Worked With
Parker Harris
March 05, 2025
I have purchased numerous cars from West Herr over the years because they are a fair and reputable dealer who not only treats their customers right, but their employees too. Max, the salesman for my lates years because they are a fair and reputable dealer who not only treats their customers right, but their employees too. Max, the salesman for my latest purchase was great! More
by jeffreyreagan
Employees Worked With
Max, Dylan, Jim
March 02, 2025
I am normally very happy with this dealership and it's operations. I had a scheduled appointment on February 21st at 8:20am. My normal counter guy was not there, so I already had apprehensions about how t operations. I had a scheduled appointment on February 21st at 8:20am. My normal counter guy was not there, so I already had apprehensions about how the service was going to go. I was in because I had my engine light come on and not go out this time. We've been watching it....feeling that it was related to the gas tank stopper not sealing (no final click anymore) all the way. Apparently instead of walking 10feet to the waiting area, I was sent an email... .never got it. So delay right there. When I was finally approached it was almost 2 hrs of being there. That was all fixed - but my rear brakes also needed repair - which I knew would be next on my list to do. I was told that it would be about 2 hrs to do it. So said okay, please fix. Since it was going to be just 2hrs, I was offered a ride home via the shuttle - I normally would just stay there, but I needed to check on my dog. So I went home. After 2 hrs with no word I started calling the shop. The girl who answered (also was new to me) took info and then no one called back. I wound up calling back again, and just asked to the van to come get me I would wait there. So now it's about 1230pm. She put me on hold and then I was told The van driver was on lunch.......finally I get picked up and brought back to the dealership somewhere between 3-330pm. More
by 0882bianchi
Employees Worked With
Kevin, I believe
February 17, 2025
Have purchased or leased many vehicles from West Herr. As usual experience was flawless and Salesman Parker Harris made it quick and easy. Parker’s attitude and completeness made this purchase great! As usual experience was flawless and Salesman Parker Harris made it quick and easy. Parker’s attitude and completeness made this purchase great! More
by Bob G
Employees Worked With
Parker Harris
