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West Herr Kia

Orchard Park, NY

Overview
Reviews
4.4
210 Reviews
Call Dealership (716) 648-0800

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 210 reviews

May 27, 2026

Professional in every way I saw. Sales person was cordial and great help-1st rate! More

by dvanevery
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Manny Conteh
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May 27, 2026 -

West Herr Kia responded

Thanks so much for the 5-star review of West Herr Kia!

May 20, 2026

Absolutely the worst dealership I’ve ever dealt with, left multiple messages to the service department, and no return calls. My vehicle has been in the shop for over a week. More

by Dardomster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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May 07, 2026

Alex was very helpful in getting me into a vehicle I liked and at a good price. He listened to what I was needing in a vehicle and we found it quickly and efficiently. More

by Kelly.green75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kirby
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May 08, 2026 -

West Herr Kia responded

Hi Kelly! Thank you for sharing your experience with Alex at West Herr Kia. It's great to know he made the process quick and efficient. Enjoy your new vehicle!

April 17, 2026

Very pleasant with the salesperson and very knowledgeable and answered all of our questions would recommend him to family and friends More

by Jack19561
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emmanuel Conteh is team
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Apr 20, 2026 -

West Herr Kia responded

We're happy to hear our team was so helpful and knowledgeable, Jack! Thank you for choosing West Herr Kia and for sharing your experience. We look forward to seeing you again!

April 01, 2026

I had an easy, friendly and knowledgeable salesperson, Paige. I would recommend this dealership to anyone looking for a great car buying experience. More

by Erin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige
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Apr 02, 2026 -

West Herr Kia responded

Erin, thank you for recommending Paige and our team! We are so grateful for your business and we hope to see you again at West Herr Kia. Enjoy the ride!

March 31, 2026

Ted is a trustworthy person and I think he’s the only one I am willing to listen to for car advice More

by rylene
Recommend Dealer
Yes
Employees Worked With
Ted
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Apr 01, 2026 -

West Herr Kia responded

Rylene, thanks for the kind words for Ted! We appreciate your support here at West Herr Kia.

March 21, 2026

Honest and reliable service. Very thorough - I love the video explanation explaining what was done. More

by julieandbags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Roach
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Mar 23, 2026 -

West Herr Kia responded

Julie, thank you for trusting West Herr Kia with your business!

February 11, 2026

Professional and very thorough Love the way they send you a video of vehicle being worked on More

by bfloanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarbel
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Feb 11, 2026 -

West Herr Kia responded

Thank you for reviewing West Herr Kia! It was so kind of you to share your experience.

December 04, 2025

I am very displeased with how I was treated and misled by the sales group. More

by leiffneal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dealership
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Dec 04, 2025 -

West Herr Kia responded

We are sorry to hear this was your experience with us. We have forwarded this on to our General Manager to look into this further for you. Thank you.

October 25, 2025

Horrible experience with West Hurr KIA service department. Actually service department probably isn't bad, but service advisor Mike Roach is horrible. If West Hurr finds his actions towards custom More

by rjhoop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Roach
Report | Print
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