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West Herr Nissan
Orchsrd Park, NY
146 Reviews
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Showing 146 reviews
September 07, 2025
Completely Disappointed with West-Herr Collision – A Nightmare Experience Unfortunately, this rating does not allow for negative stars which is what is deserved. On June 25th, I made the unfortun Nightmare Experience Unfortunately, this rating does not allow for negative stars which is what is deserved. On June 25th, I made the unfortunate decision to bring my son's car to West-Herr Collision at the Nissan dealership for repairs following an accident. What followed was one of the most unprofessional, frustrating, and disrespectful experiences I’ve ever had in 42 years of managing my own personal vehicles. First and foremost, the service team, under the direction of the most rude and inconsiderate manager I've ever encountered, was completely unhelpful and dismissive. They were extremely unprofessional, failed to listen to my concerns, and consistently cut me off during conversations. When I asked them to look at the entire car before starting repairs, they refused, said, "this is the way insurance repairs cars" and insisted on only working on the body of the vehicle. This narrow approach to the repairs was just the beginning of the issues. Once the bodywork was completed, they sent the vehicle across the street for a mechanical assessment. What I was given in return was a shocking quote for over $12,000 in uncovered mechanical repairs. No one at West-Herr bothered to inform me that much of this work was actually covered under a Subaru recall. Instead, they tried to push that expense onto me, expecting me to pay for repairs that I should not have been responsible for. To make matters worse, when I went to inspect the car, it was clear that it hadn’t been inspected thoroughly and was absolutely not roadworthy. They were ready to release it back to me, despite the obvious safety concerns. In fact, I had no choice but to have the car towed to Northtown Subaru, where they performed a thorough inspection and completed every bit of work on the estimate—all for just over $1,350. This was a massive difference compared to the overinflated estimate I was given by West-Herr, and Northtown Subaru even confirmed that most of the work West-Herr suggested was completely unnecessary. Two different mechanics, complete with video documentations, proved that. Even worse, West-Herr claimed there were substantial issues under the car—issues that were looked at twice by Northtown Subaru, who confirmed that there was absolutely nothing wrong. They also failed to disclose that one part (the steering box) was covered under Subaru's extended warranty, meaning it would cost me nothing to replace. West-Herr didn’t mention this crucial detail, leaving me in the dark about what was actually covered. As a customer who has purchased 32 vehicles over the course of 42 years—many of them through the West-Herr family—I can say without hesitation that I will never buy another vehicle from them again. The entire experience at West-Herr Collision was a complete waste of time and money, and I would not recommend them to anyone, whether for a purchase or a repair. More
by John V.
Employees Worked With
Manager at West-Herr Collision on Southwestern Blvd.
August 25, 2025
West Herr Nisan has always been very responsive plus knowledgeable and courteous.. they listen to me and explain what needs to be done including costs. I could go many other places however I feel comfor knowledgeable and courteous.. they listen to me and explain what needs to be done including costs. I could go many other places however I feel comfortable with my dealer. More
by p10z87g
Employees Worked With
Teresa,
March 28, 2025
I have been with this company 25 years. I have purchased my last two vehicles from them and had it serviced only from Nissan West Herr in orchard park. The service department is trust wort I have purchased my last two vehicles from them and had it serviced only from Nissan West Herr in orchard park. The service department is trust worthy and I am very pleased with the performance on my vehicle. The employees are professional, friendly and courteous. I must say they are the best in town. I trust their workmanship. I am continuing to do business with Nissan West Herr in Orchard Park. I feel at ease when I take my vehicle in for service. As I had stated they are trustworthy,professional and knowledgeable. It is like visiting my extended family when I take my Nissan vehicle to have it serviced. I am very pleased for this company exists. More
by missrambo7
Employees Worked With
Evan is the top.
March 23, 2025
My lease was coming due in May and wasn't really looking to go with purchasing a Nissan Rogue, But Gail Wheeler and Michael Smith made the choice easy... and quick. Loving my new vehicle..... Thanks Gail to go with purchasing a Nissan Rogue, But Gail Wheeler and Michael Smith made the choice easy... and quick. Loving my new vehicle..... Thanks Gail and Michael for making it an easy choice. Special shout out to Jason Harrington at Jeep for sending me to Gail and Michael he deserves 5 Stars too More
by Michael sisti
Employees Worked With
Gail Wheeler, Michael Smith, Jason Harrington
March 17, 2025
I went to this dealership too look for a used vehicle. I met with the salesman Bradley.I discussed with him what I was looking for.He showed me all the vehicles that fit my criteria. It didnt take long and I met with the salesman Bradley.I discussed with him what I was looking for.He showed me all the vehicles that fit my criteria. It didnt take long and I test drove some cars. I found one I liked and in a couple of hours I purchased one,and drove home in it.He is efficient in finding the car you want ,not trying to sell you a car you dont want! More
by luckylar7
Employees Worked With
Bradley
