West Herr Subaru

Always courteous particularly as a woman receiving that respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fi respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fix.Gave current year loaner car for as long as needed. Have bought many cars from West Herr with great sales people and service! More

I have had numerous issues with West Herr Subaru of Orchard Park throughout the years. Typically they will make things right but not until l've had to go back and forth via multiple phone calls. This Orchard Park throughout the years. Typically they will make things right but not until l've had to go back and forth via multiple phone calls. This time, a common CVT issue that should have been covered under my powertrain warranty was not fixed via computer re-learn they attempted. When I returned after allowing time for their attempted fix to work, my warranty had expired however the issue was not fixed from their initial attempt when it was covered. As it is a continuation of a previous problem that was not fixed while under warranty, it should have still been covered completely. I will say Subaru of America covered a majority of the cost as a “good faith” gesture, however I am still out about 275$ that should have been covered under warranty. They also attempted twice to have me replace my battery for $445 dollars as they said low voltage could cause the computer to forget CVT shift points. Their own diagnostics pointed to normal voltages but about a 15% lower cranking amps. My car now works and shifts fine with the valve control body repair and the same battery I had before. I left a message with service manager Scott but have not heard back from him over a week later. Normally I would try to continue to make contact to resolve this issue, however after 5 or 6 other incidents I am just tired of the back and forth. My plan was to upgrade to an Ascent in a year or two, however this has been the tipping point for me. I will be utilizing a different dealer and likely manufacturer for my next car. I will say the service staff (Cassandra and Lexy) and mechanics were always nice. It was easy to make an appointment except for having to utilize a call center instead of being connected directly to the dealer. The building was Modern and clean and they had nice amenities while waiting for service. I will miss many aspects of the dealership, however at this point the stress/headaches have outweighed the positives. More

We have bought several cars from West Herr in OP and have always had a great experience. They are friendly, knowledgeable and trustworthy. And I love my new Subaru Outback! always had a great experience. They are friendly, knowledgeable and trustworthy. And I love my new Subaru Outback! More