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West Herr Subaru
Orchard Park, NY
1,815 Reviews
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August 23, 2026
I have had numerous issues with West Herr Subaru of Orchard Park throughout the years. Typically they will make things right but not until l've had to go back and forth via multiple phone calls. This Orchard Park throughout the years. Typically they will make things right but not until l've had to go back and forth via multiple phone calls. This time, a common CVT issue that should have been covered under my powertrain warranty was not fixed via computer re-learn they attempted. When I returned after allowing time for their attempted fix to work, my warranty had expired however the issue was not fixed from their initial attempt when it was covered. As it is a continuation of a previous problem that was not fixed while under warranty, it should have still been covered completely. I will say Subaru of America covered a majority of the cost as a “good faith” gesture, however I am still out about 275$ that should have been covered under warranty. They also attempted twice to have me replace my battery for $445 dollars as they said low voltage could cause the computer to forget CVT shift points. Their own diagnostics pointed to normal voltages but about a 15% lower cranking amps. My car now works and shifts fine with the valve control body repair and the same battery I had before. I left a message with service manager Scott but have not heard back from him over a week later. Normally I would try to continue to make contact to resolve this issue, however after 5 or 6 other incidents I am just tired of the back and forth. My plan was to upgrade to an Ascent in a year or two, however this has been the tipping point for me. I will be utilizing a different dealer and likely manufacturer for my next car. I will say the service staff (Cassandra and Lexy) and mechanics were always nice. It was easy to make an appointment except for having to utilize a call center instead of being connected directly to the dealer. The building was Modern and clean and they had nice amenities while waiting for service. I will miss many aspects of the dealership, however at this point the stress/headaches have outweighed the positives. More
by Jbecker6new
Employees Worked With
Scott
August 21, 2026
West Herr Subaru is outstanding. My salesperson listened to what I was interested in and got me the Forester I wanted at a price that worked. My salesperson listened to what I was interested in and got me the Forester I wanted at a price that worked. More
by Schmidjeffrey
Employees Worked With
McKenzie Sales), Dave G (Finance), Ashlee (Pickup)
August 16, 2026
We have bought several cars from West Herr in OP and have always had a great experience. They are friendly, knowledgeable and trustworthy. And I love my new Subaru Outback! always had a great experience. They are friendly, knowledgeable and trustworthy. And I love my new Subaru Outback! More
by Peggy
Employees Worked With
McKenzie Schmidt
August 08, 2026
Frank is the man ! Honest , professional, and great to work with, he got me into see him when my car was broken without an appointment because I had no other means of t Honest , professional, and great to work with, he got me into see him when my car was broken without an appointment because I had no other means of transportation. No one lose would!! Got it all done and fixed in one day !! Go see him if you need great service !! More
by Charley04444
Employees Worked With
Frank
August 05, 2026
Always great customer service. The technicians keep you informed every step of the way when you’re having service done scheduling for service is very easy. The technicians keep you informed every step of the way when you’re having service done scheduling for service is very easy. More
by ariley
Employees Worked With
Frank and Cassandra
July 30, 2026
I have had nothing but a. great experience everytime I have been at West Herr Subaru of Orchard Park from leasing a new vehicle, purchasing a used vehicle in the last 2 years, great experience everytime I have been at West Herr Subaru of Orchard Park from leasing a new vehicle, purchasing a used vehicle in the last 2 years, to just normal maintenence. Everyone is courteous, professional, knowledgeable and friendly. Good job HR, you're doing it right! More
by kakie73
Employees Worked With
Jack
July 28, 2026
They treat me with respect. They are honest and upfront about needs and expenses. We are long-time customers and will remain so whether it's for service or for buying another ve They are honest and upfront about needs and expenses. We are long-time customers and will remain so whether it's for service or for buying another vehicle. More
by femapples
Employees Worked With
James Fogerty
