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West Herr Subaru

Orchard Park, NY

4.9
1,574 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,574 reviews

June 01, 2025

Great service , professional support from all staff, Problem solving was excellent. Communication was great with all staff More

by Tsticht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coordinators
May 30, 2025

Everyone was very polite and helpful the showroom was very clean my salesman went above and beyond to help with the lease of my new subaru crosstex More

by shelly3560
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marshall Brady, Katherine Pratt, Dave ?
May 28, 2025

I walked in with no appointment, was treated with respect and service on my car was taken care of while I waited. It was a busy Friday before a holiday weekend and they took time for me to solve my problem. More

by Gramma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 31, 2025 -

Gramma responded

Thank you Frank for being so kind and patient with us.

May 28, 2025

Frank was knowledgeable and kept me informed throughout the entire process. I would highly recommend him. More

by mamendola388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengo
May 27, 2025

All wonderful, everyone was energetic and very helpful no questions went unanswered All was awesome thank you More

by Peter Sielski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Duffy
May 25, 2025

Great team, very pleasant and not pushy sales staff, attractive physical plant, well organized, owner known for substantial investment in the community. Also very good selection of cars, both new and u More

by BBT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Naum
May 24, 2025

Love West Herr Subaru. They are friendly and service was prompt. Waiting area is great with snacks, coffee/latte machine and large screen tv. More

by betsyve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
May 23, 2025

I’ve always had a great experience at West Herr and this time was no different. Frank took good care of me and his mechanic took good care of my Crosstrek needs. I like reading and drinking coffee in their More

by Mmetz105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 22, 2025

Most helpful and friendly and professional and determined to help you with your wishes for not only the car but financing according to your budget More

by mstiffany21450
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Naum, Katherine Pratt, Amanda Westley
May 20, 2025

This whole new car buying experience was made very transparent at West Herr.I made an appointment on a Friday and by Saturday I was driving my new Crosstrek.The whole negotiation process was straightf More

by Dock1169
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Duffey, Katherine Pratt, Justine
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