West Herr Subaru

Bryce was knowledgeable, and really listened to me and what my needs were for my new vehicle. I never felt any pressure from him. He sat in the car with me and reviewed the dash with me. what my needs were for my new vehicle. I never felt any pressure from him. He sat in the car with me and reviewed the dash with me. More

Absolutely amazing job and love my Subaru Outback 2026 great job to all the team that helped make it happen greatly appreciated and happy thank you all so much great job to all the team that helped make it happen greatly appreciated and happy thank you all so much More

My experience with West Herr Subaru of Orchard Park, NY’s service department was once again superb. Jack and Nicole, who checked me in and completed my most recent service experience were professional, frien service department was once again superb. Jack and Nicole, who checked me in and completed my most recent service experience were professional, friendly and engaging and very helpful in clarifying my issues and getting my Subaru Ascent service completed. Also the technician who serviced my Ascent, provided me with the most thorough video of his inspection of my vehicle and his recommendations for what issues needed to be addressed that I have seen to date. Also, Dave, who provided me with a loaner vehicle was also professional and engaging and made my experience with obtaining a loaner enjoyable. More

Great experience at West Herr Subaru, Marc Nagy helped us get a great deal on a 2026 Outback. This dealership go above and beyond to make your buying experience easy and carefree...We are happy!!! get a great deal on a 2026 Outback. This dealership go above and beyond to make your buying experience easy and carefree...We are happy!!! More

My experience with West Herr Subraru was top notch. They followed through with their offers which worked perfectly towards my new Forester purchase. I was in & out in a timely manner, everyone's very They followed through with their offers which worked perfectly towards my new Forester purchase. I was in & out in a timely manner, everyone's very friendly and courteous. West Herr Subraru ROCKS, a great dealer experience! More

They were very thorough in letting me know everything that needed attention with my car. that needed attention with my car. More

Welcoming and helpful staff which made the experience stress free. Answered all our questions and gave us options. stress free. Answered all our questions and gave us options. More

Actually a pleasant experience. Fair price and large inventory to choose from. Sales team was helpful and pleasant! Fair price and large inventory to choose from. Sales team was helpful and pleasant! More

It was my first new vehicle purchase so everything was fairly new to me. But David made the process super smooth and easy to follow the transaction was done in no time! Super happy with what they had setu fairly new to me. But David made the process super smooth and easy to follow the transaction was done in no time! Super happy with what they had setup for me and my new Crosstrek! More

My wife's vehicle showed a check engine light and I drove to the dealer service location late in the day. Many others were receiving assistance and Frank addressed me moments after I entered while taking car to the dealer service location late in the day. Many others were receiving assistance and Frank addressed me moments after I entered while taking care of the two customers and his attention was calm and assuring once it was my turn. He is a true professional and ambassador for his dealership presenting himself as a capable problem solver committed to supportive customer service. Everything with the service and actions needed for my vehicle was explained and the loaner vehicle was more than adequate for the time we needed it. I will not hesitate to reach out to Frank for future needs as I trust he and the rest of the customer service team will continue to be the best at what they do taking care of their customers kindly in prompt and effective ways. More