West Herr Subaru
Orchard Park, NY
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I had a 2022 subaru outback touring xt. They had my car for a week because lights came on in dash and car went i to limp mode. Claimed it was a sensor. Repaired for no charge because the sa They had my car for a week because lights came on in dash and car went i to limp mode. Claimed it was a sensor. Repaired for no charge because the same exact thing happened in October. Obviously part was defective or they sell crap. Got it back with damage to the front bumper and hood and severe amount of brake dust on both driver side tires. Returned to have the issues repaired. They had my car for two more weeks. They fixed the damage and claimed to fix brake issues. I was promised a detail because they left the inside full of filth but never got it. They used 1/4 tank of gas claimed they filled my tank. They didnt. Claimed they fixed my brakes, they didn't. I decided to trade it in for a mazda. On the way to trade it in the brakes pulsated I was afraid to drive it. It was so bad I was embarrassed to turn that car into another dealer. I know all Subarus can't be bad but mine was. This was the second time in less than six months that car had major issues and it only had 15,000 miles on it. The service manager tried to tell me that it was because I did not drive it enough. He should be a salesman, not a service manager. More
I had a great experience at West Herr Subaru. The process was very fast, I got a really good deal, and everyone was very nice and easy to work with. Everything went smoothly and I would definitel The process was very fast, I got a really good deal, and everyone was very nice and easy to work with. Everything went smoothly and I would definitely recommend this dealership to others. More
This was my second time purchasing a car through West Herr and I was very glad to learn that the positive experience I had the first time was not unique to the salesperson or the location. At no point di Herr and I was very glad to learn that the positive experience I had the first time was not unique to the salesperson or the location. At no point did I feel pressured, and they worked with me in all areas. I cannot recommend West Herr enough, thank you to Noah Wigdor and Wiliam Vogel for making the West Herr experience nothing short of incredible! More
Had amazing service at the dealership. Marc was great to work with. Will go back whe. need another car and will recommend them to everyone I know. Marc was great to work with. Will go back whe. need another car and will recommend them to everyone I know. More
Jen and Amber are a credit to West Herr! They made my experience so easy and explained everything I needed to know! They could not have been more accommodating or helpful! You are luck to They made my experience so easy and explained everything I needed to know! They could not have been more accommodating or helpful! You are luck to have them in you company! More







