Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Subaru
Orchard Park, NY
1,806 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,806 reviews
July 28, 2026
They treat me with respect. They are honest and upfront about needs and expenses. We are long-time customers and will remain so whether it's for service or for buying another ve They are honest and upfront about needs and expenses. We are long-time customers and will remain so whether it's for service or for buying another vehicle. More
by femapples
Employees Worked With
James Fogerty
July 24, 2026
Great service Deeana was more than accommodating when we needed to change the color of the vehicle as the color did not match the color in the brochure. needed to change the color of the vehicle as the color did not match the color in the brochure. More
by Robertlsenecal
Employees Worked With
Deeana, Ashley
July 23, 2026
This dealership is fantastic! I’ve worked with them twice now and highly recommend. They are fast and efficient and do everything to please the customer. I’ve worked with them twice now and highly recommend. They are fast and efficient and do everything to please the customer. More
by Calli1122
Employees Worked With
Ryan Kay
July 22, 2026
No high pressure! Easy finalization of the sale! Bryce was our first contact (for our first Subaru) and we’d recommend him to anybody. Paper signing was a breeze with Easy finalization of the sale! Bryce was our first contact (for our first Subaru) and we’d recommend him to anybody. Paper signing was a breeze with Ashley! Thank you West Herr! More
by Pinball
Employees Worked With
Bruise and Ashley and the fellow who explained warrenties to us!
July 21, 2026
Deanna at West Herr Subaru was very attentive and presented me with several options before settling on a new car. There entirely staff was helpful from beginning to end and made the new car buying pr presented me with several options before settling on a new car. There entirely staff was helpful from beginning to end and made the new car buying process seamless and enjoyable. I highly recommend using Deanna at West Herr Subaru if you are looking at purchasing used or new. More
by Msparceno
Employees Worked With
Deanna Sales, David Finance and Sam delivery
July 17, 2026
Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also. More
by Jisch1007
Employees Worked With
Connor, Natasha
