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West Herr Subaru
Orchard Park, NY
1,825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,825 reviews
September 02, 2026
We were welcomed by Amber and from that point on had an excellent conversation with a knowledgeable, caring young woman who made our new car buying experience a very pleasant one. We highly recommend Amber excellent conversation with a knowledgeable, caring young woman who made our new car buying experience a very pleasant one. We highly recommend Amber Trost for her experience, and dedication in seeing the process through. More
by Carol and Joe
Employees Worked With
Amber Trost
September 02, 2026
West Herr is the best dealership in WNY. I've been a customer for forty years and in that time I have not gone to a competitor. The culture at West Herr is outstanding. Customers are treated I've been a customer for forty years and in that time I have not gone to a competitor. The culture at West Herr is outstanding. Customers are treated with respect. More
by Bill O
Employees Worked With
Amber Trost, David Gallegos
August 28, 2026
Jonathan listened to wish list and found the right vehicle for me. No pushing or strong arm tactics, just showing me what I asked for and explaining options. Samantha as my delivery person did a great vehicle for me. No pushing or strong arm tactics, just showing me what I asked for and explaining options. Samantha as my delivery person did a great job of explaining my paperwork as well as showing me the features of my new vehicle. This was a great experience all around. More
by stablergetz
Employees Worked With
Jonathan and Samantha
August 27, 2026
Bought a Crosstrek last March. Good experience w sales and Finance. Sales and Finance people pleasant, knowledgeable. And helpful. Service employees efficient, friendly and thou Good experience w sales and Finance. Sales and Finance people pleasant, knowledgeable. And helpful. Service employees efficient, friendly and thoughtful. . Only took barely an hour for first service checkup. Quick and professional. More
by Clantonkatherine
Employees Worked With
James I think it was.
August 27, 2026
Always courteous particularly as a woman receiving that respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fi respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fix.Gave current year loaner car for as long as needed. Have bought many cars from West Herr with great sales people and service! More
by marbeth
Employees Worked With
Jack, Loaner person, check in person and cashier.
