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West Herr Subaru

Orchard Park, NY

4.9
1,796 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,796 reviews

July 13, 2026

Service was excellent. Had an 8 am appo8ntment for NYS inspecti9n and multipo8nt inspecti9n 8nclud8ng oil change. Was in and.out in an hour! James was very courteous, fr More

by teps78b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
July 13, 2026

I just had a very good service visit and was treated very well from Cassandra the service writer. She understood the 3 things that I came in for and all three were corrected and I was on my way in a very rea More

by jpw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
July 12, 2026

When you bring your car in for service, you hand over your keys and they go to work, keeping you informed what is happening. Plus they get you out in a reasonable time frame depending on what work needed More

by Ljbudd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengo
July 11, 2026

Had an extremely positive experience at West Herr Subaru! Ryan Kay was very patient with me, as well as professional. I would definitely recommend this dealership and sales representative. 👍🏻👍🏻 Two thumb More

by susanonetto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Kay
July 11, 2026

Excellent and personable sales representative. We appreciated the knowledge and honesty from both Deanna and Cory. More

by annlb.7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanna and Cory.
Jul 11, 2026 -

annlb.7 responded

Thank your Deanna for a great buying experience.

July 03, 2026

This dealership is top notch. Excellent customer service, shown respect and really listen to your concerns. Kaelyn was an angel from the moment I met her she took excellent care More

by joanie009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, Kaelyn
July 03, 2026

Team is courteous, professional, and friendly. We would recommend them to any family and friends. More

by teevee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
July 01, 2026

They are the best! !! Working with Lexus was indeed a pleasure - she went out of her way to problem solve a phone pairing issue. I highly recommend them and ask for Lexu More

by Jim.trzaska57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexus
June 22, 2026

I have been extremely pleased with all of the staff members especially Cassandra. They are very accommodating. I love the waiting area; comfy chairs, tv, snacks, coffee! More

by Mermaid57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Jun 22, 2026 -

Mermaid57 responded

Thanks!

June 21, 2026

I love West Herr Subaru - they have taken such good care of me since the very beginning! Everyone is so nice, and they always seem to go above and beyond. More

by ladeveso
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James (Jim)
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