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West Herr Subaru

Orchard Park, NY

4.9
1,676 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,676 reviews

December 19, 2025

I find it easy to schedule appointments, the service is excellent and I appreciate the mechanic sending me an update of the car inspection More

by dfoster591
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Frank is my service person. I’m not sure of the mechanic’s name
December 10, 2025

The service I received from West Herr Subaru was vey good. Very professional. It t was great. More

by palmer7593
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Nicole
December 03, 2025

Always informative what they are doing. Usually give a time it will be ready n usually atr More

by Evied79
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
December 02, 2025

Paul Naum deserves a promotion because he goes out of his way to please his customers. Paul was going to give up part of his day off so we could pickup our new car, we changed our schedule so he could enjoy More

by Phil &Sally
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Paul Naum, Martin Willnow, Katherine Pratt
December 01, 2025

Nice, extremely patient salesman “Jonathan” really made the experience of getting a new car easy and enjoyable. Really felt like he took the time to listen to what we really wanted and needed. More

by Robynweber74
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jonathan Czajka
November 25, 2025

Very clean, welcoming, staff was very helpful and friendly, professional and courteous. Buying was and easy, stress less process. More

by John
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Marc Nagy
November 22, 2025

Everyone I met was knowledgeable, helpful, and friendly. Buying this car was a wonderful experienced. More

by Alisa
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Connor Gray, David Gallegos, Jessica Allen
November 21, 2025

They were so patient and helpful throughout the entire process. I’m so happy with my car! More

by akrause6
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Logan Douglas
November 21, 2025

Chris Duffey is the best. He is not pushy, kind and listens. I will refer all my family and friends to him. More

by skurrlove
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Christopher Duffey
November 18, 2025

I took my 2020 Forester for a recall. The service was excellent. They finished quickly and correctly. They didn’t try to upsell me. It was a positive experience. More

by LM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Frank
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