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West Herr Subaru

Orchard Park, NY

4.9
1,438 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,438 reviews

October 24, 2024

The sales and support staff were professional, helpful and knowledgeable. They were friendly and helpful. More

by Mermaid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Finach, Deanna Morales, Amanda Westly
October 23, 2024

They took there time to make sure the car was right , very friendly and knowledgeable, nice to work with More

by Joelpaul2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
October 23, 2024

Service appointments are easy to schedule. Work is explained. You feel confident that the work is necessary and not just an add-on to make money More

by maj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
October 19, 2024

Caring, polite, concerned, gave me a loaner to use, all of the attributes you want in a car emergency More

by cclark4701
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and Frank in service, Justin who is the used car manager. All excellent
October 18, 2024

Frank was very rude and chauvinistic towards me! ! I will never work with him again!! I have rectified it thru the General manager and he was very understanding and helpful!! More

by Donna Carrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank g
Oct 21, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us, Donna. We have forwarded this on to our Service Manager & General Manager to look into this further for you. Thank you.

October 16, 2024

From test drives to delivery the whole process was made comfortable by the sales team members Matt Johnson and Deanna Morales. They had a good handle on inventory and made the whole purchase process easy. More

by ersingr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Johnson, Deanna Morales
October 15, 2024

I have had my Subaru serviced twice. Cassandra and Tom are the best 5 stars. More

by nancyk6610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom & Cassandra
October 13, 2024

Christopher my sales person was very professional and tried to get me the most affordable deal for my trade in. I was able to buy the suv at an affordable price. Very pleased. West Herr Suburau has a gr More

by csadowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Duffey
October 12, 2024

What a great place to purchase a car. our salesman was Samuel petkovsky and what true professional! He made our car buying experience a breeze! No hassle,no pressure,very informative, and More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt hummell, Samuel petkovsky.brice
October 11, 2024

The process with Matt was very easy and everything was explained thoroughly making it fun to purchase a new vehicle More

by Ken Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt DiPasquale and Justine Jopp
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