West Hills Honda

If I could do zero stars I would. I recently was in the market for a 2020 Hyundai Santa Fe. West Hills Honda had a vehicle that matched this description. I went to the dealership t I recently was in the market for a 2020 Hyundai Santa Fe. West Hills Honda had a vehicle that matched this description. I went to the dealership twice to look the vehicle over and test drive. 45 min each way. After negotiations we settled on a price, date and time to sign the paperwork. The words specifically that were used were "We accept your offer of $$$$" and so a time and date to sign paperwork was agreed upon. I received a "boarding pass" confirming that we had a set time to sign the sales documents and take possession of the vehicle. It stated: Your booking is confirmed. Please print this for your records. We look forward to welcoming you on board ! Appointment date : 7/21/2025 Time : 5:30 PM I received the boarding pass at 5:51 PM on 7/20/2025 after confirming to him at 5:48 PM on 7/20 I was indeed proceeding with the sale. At 10:30 AM on 7/21/2025 I received a call that the car had been sold to someone else. Salesman's name is Jared Baker. Any reasonable person would believe after agreeing to price, location, time and receiving a confirmation letter from the dealer we have a deal. xx ! No integrity at all. Also -At multiple points during the transaction it was stated that if the transaction didn't happen today the car would be sent to auction. This is the second potential transaction they have used this scheme on me. By the way -- Car was sold for a lot more than more than my offer. BUYER BEWARE AND AT YOUR OWN RISK ! More

Meagan provided great personal service and kept me up to date as the servicing of my car progressed. date as the servicing of my car progressed. More

Fast, efficient service. They take good care of their customers and cars. Great perks when servicing a vehicle here. They take good care of their customers and cars. Great perks when servicing a vehicle here. More

Brandon Reid was on his first day of work. Since I was a public school teacher and trained many student teachers I was fine with his need to receive instruction. I had a question that involv Since I was a public school teacher and trained many student teachers I was fine with his need to receive instruction. I had a question that involved researching my car’s over twenty years of service. It made my visit for service longer than expected, but I was happy to participate. He has a pleasant personality and I wish him good luck in this new career . More

Brandon was very helpful on ensuring our CRV was completed on time. He kept us informed about any problems. Great job. completed on time. He kept us informed about any problems. Great job. More

Meagan was very friendly, knowledge and made sure I was comfortable while I waited. She kept me informed as to the progress and processed my receipt and walked me to my car while telling me about the free comfortable while I waited. She kept me informed as to the progress and processed my receipt and walked me to my car while telling me about the free car wash at Klean Freak! I would ask for her again! More

It was great service and accommodation to my needs they got me in and out in a timely manner. got me in and out in a timely manner. More

The vehicle was ready when promised. The estimate was accurate and all the specified work was done. The estimate was accurate and all the specified work was done. More

Very professional! The atmosphere is pleasing , no pressure from salespeople. Willing to work with you and answer all questions! The atmosphere is pleasing , no pressure from salespeople. Willing to work with you and answer all questions! More

Excellent service from Brandon in the Service Dept. Professional, caring and competent. Stellar attention to detail in getting job done. Mission accomplished. Thanks Brandon! Professional, caring and competent. Stellar attention to detail in getting job done. Mission accomplished. Thanks Brandon! More