West Hills Honda

Stay Away I ended up not purchasing a vehicle and it turns out that was for the best. The Internet employee (Jessica), my original Salesman (Brian Bullett I thi I ended up not purchasing a vehicle and it turns out that was for the best. The Internet employee (Jessica), my original Salesman (Brian Bullett I think) and the Insurance specialist (can't remember her name) were all very friendly and helpful. But.....Brian's immediate boss (can't remember his name) and the Sales Manager (can't remember his name) and the Finance Manager (Chris) I worked with couldn't have been more condescending and high pressuring. All that being said, I was able to get an agreement I was happy with on a vehicle I really liked. I signed all the paperwork, shook hands with everyone I worked with and was set to return the next day to drive the car home because it was 8pm and I was in a rental I had to return the next day. The next day I received 2 calls from Chris the Finance Manager, he said that the interest rate had to be raised 2%, the length of the loan shortened from 62 months to 53 months, and they needed another $290 cash for the down payment, and the monthly payment would be $30 more per month. I said no, I already signed all the paperwork. I was then was told it was never approved by the lender, so basically take it or leave it. So I went back and got my cash and Registration of my trade in, and was very impersonally told just "Here you go"" by Chris the Finance Manager. Very unacceptable in my opinion. The thing which stuck out the most to me was during the negotiations I initialed a non-obligitatory preliminary agreement on a half-sized piece of paper obviously just put through their copier, which the Sales Manager said that was "My word" to them and he was "disappointed" that was going back on my word. I told him that I guess I have no integrity. He then added another $500 for my trade in, which is when I agreed and signed all the docs, which I could not get out of had I wanted to (and I didn't want to). Then the next day they change things, are able to get out of things, and I'm the one with no integrity??? Sounds to me like they found someone or felt they could find someone willing to pay more than me. Stay away..... More

Horrible New Car Purchase Experience Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out o Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out of buying a new car. They presented to us a new car that had what they referred to as "severe water spots". The windshield had adhesive residue from stickers and there were a couple of scratches on the paint. The salesperson agreed it was unacceptable and sent it back to the detailer. It came back looking about the same. Of course, they promised to take care of it if we would bring it back on another day for an appointment with a better detailer. We came back 4 days later and after about 4 hours, it came back but still not looking anything like a new car. They, of course, promised to make it right, but said we would need to leave it with them and we would need to take one of their loaner cars. Long story short, after about 10 days of one unfulfilled promise after another and an additional 2 trips to the dealership, they presented the car in acceptable condition. Promises, promises, promises from the salesperson, internet manager, new car manager, service manager and even the dealership manager. From top to bottom, not one individual, who was involved and had knowledge of our situation, took ownership of the problem, made necessary corrections and followed through with a sincere apology on behalf of West Hills Honda. And yes, we have contacted West Hills Honda manager Rob Colon. We contacted him via email on Sept. 8th and Rob said in an email to us on Sept. 9 that he was out of the office until Sept. 19th but would "reach out" to us then. We are tired of waiting. Just another unfulfilled promise. As an update, the General Manager of West Hills Honda made contact with us following the placement of our review. He agreed that the dealership fell short in the area of customer service with our purchase experience. The General Manager has apologized for the situation. GM Gig Harbor More

Customer Service This dealership focuses on overall customer service. Aaron Citizen is a shining example of that focus. I posted a review about 6 months ago. I agai This dealership focuses on overall customer service. Aaron Citizen is a shining example of that focus. I posted a review about 6 months ago. I again needed help with my car...Aaron provided the same great customer service as he provided the first time demonstrating this type of attention is continuous. This guy is the real deal; thoughtful, customer oriented, helpful, kind....I am a devoted West Hills Honda customer from here on... More

Just Perfect! From start to finish, the experience I had was excellent! I was greeted by name with a genuine smile at the front door within seconds of parking my From start to finish, the experience I had was excellent! I was greeted by name with a genuine smile at the front door within seconds of parking my dying former vehicle. Michael Covey, my sales associate, kept everything moving gracefully and gave me just the information I needed to know without my having to ask. And when I did have questions he was very knowledgeable. And each step, from the test drive to the signing of papers, was honestly friendly and helpful. The location is great, and easy to find, and I got a good deal. Thanks West Hills Honda! More

The dealership to go to! Taylor the sales person was above the best person I have ever dealt with when buying a car. He didn't hassle us and left the decision up to us. He als Taylor the sales person was above the best person I have ever dealt with when buying a car. He didn't hassle us and left the decision up to us. He also works for you! He came in on his day off just to work with our schedule! More