West Hills Honda

I had a very smooth and professional experience buying a new Honda Fit with Amy and the entire staff at West Hills Honda. Amy made an immediate good impression that stood out from other dealers I had contac new Honda Fit with Amy and the entire staff at West Hills Honda. Amy made an immediate good impression that stood out from other dealers I had contacted via email. I already knew exactly what car I wanted. Instead of beating around the bush like the others, Amy was ready to deal and to order a manual transmission model from the factory. She had the straightforward, no-nonsense approach I was looking for, and met the price I asked for. After we made a deal, Amy was always available and responded immediately to calls or emails while we waited for my car to arrive from Japan. My favorable impression continued throughout the whole process. That goes for Josh, the finance manager, too. He was welcoming, professional and non-pushy. The "internet salesperson" for another dealer told me "there is no 'buy now' button on the internet for the Fit". Maybe so, but this experience came as close as you can get. The only time I even went to the dealership was to pick up the car. That was quick and easy too. It could not have been easier or more painless, even special. I feel West Hills Honda does not take their customers for granted, even for an entry-level model like the Fit which does not have a lot of profit. They seemed to care that I was happy with my purchase and that everything was done right. I recommend WHH and will return in future. It is easily worth the trip from Seattle. More

This extraordinary deal was completed by a few internet, text, and phone exchanges! Savings on extra packages were offered that I hadn't even considered. When I arrived to pick up my brand new, 2012 Honda text, and phone exchanges! Savings on extra packages were offered that I hadn't even considered. When I arrived to pick up my brand new, 2012 Honda CRV, the "red carpet was rolled out." Kent greeted me outside and graciously escorted me into the dealership where Rob Colon was beaming with pride re the deal we had made! In a few moments, Josh, who had all the necessary paperwork lined up, explained with precision and clarity and all was signed. Then, Kent took me to beautiful car bedecked with all colored balloons and a big red ribbon, then carefully explained all the exquisite features of my new car, set up my phone and other electronic devices and off I went! Never has there been a sweeter deal expedited with such professional precision and gracious caring. I was well taken care of! A deal made in heaven! Thank you to West Hills Honda! More

I love a win-win situation! After not having so much luck with the first dealership I contacted, I started working with West Hills Honda. I had done all the research necessary on the car I was going to luck with the first dealership I contacted, I started working with West Hills Honda. I had done all the research necessary on the car I was going to buy, and knew what it was worth, and knew what the accessories were worth by their as-installed price. I told Amy, the internet sales manager exactly how much I wanted to pay for the car and what options I wanted on it (it was a very reasonable price.) I told her what I needed as a trade-in value for my trade-in vehicle and she dealt with the used auto manager for and made it work, without him ever looking at my trade-in! I got a great deal on everything, and they made it SO EASY. Akeem in financing was extremely organized and had all the necessary paperwork in order and ready to go. He explained everything very concisely and effectively to me, and before I knew it we were done. This was the easiest and smoothest new car transaction I've ever dealt with. It was well worth going out of my way from Issaquah to buy my car there. An added bonus is that the sales tax is about a full percentage point lower in Bremerton than anywhere in King, Pierce, or Snohomish County. Btw, I love my new car! More

Purchase of 2012 Honda Odyssey on 15 November 2011 was a very good experience for my wife and myself. Salesperson Samuel Canfield knew his product thoroughly, presented it well and his selling techniques w very good experience for my wife and myself. Salesperson Samuel Canfield knew his product thoroughly, presented it well and his selling techniques were superb. He received an assist from a salesperson named Jeff. Thanks. Akeem Sloan's handling of the necessary papers associated with the purchase of the new vehicle also was handled quite well. Overall, we had a very good experience with West Hills Honda. More

I had a very good experience with WestHills Honda. I stopped by about a month ago to see what options were available on a new 2011 CRV. I wasn't ready to make any decisions that day regardless of sales stopped by about a month ago to see what options were available on a new 2011 CRV. I wasn't ready to make any decisions that day regardless of sales pressures. Yes I got a couple of follow-up calls but they were more informational than pressure. Yes the sticker prices were higher than I could find on the internet but I knew that was negotiable at WestHills or anywhere. I looked at other AWD vehicles for about a month and decided to go with the Honda. I called Ed back but he wasn't going to be available so he sent me to Sam. The price on the car I wanted had dropped considerably since it had been there awhile. I brought my trade-in and got an estimate and bought the CRV. I have gotten a couple of follow-up calls from Sam to see how everything is going and if I have any questions. I haven't been to the service department so I don't know how to rate them. The sales and finance department treated me well and I would recommend this dealership. More

Excellent experience! Erik Butler and his team at West Hills Honda exceeded my expectations! I loved the professional service, fantastic value, fantastic interest rate and the employees were all so sweet Hills Honda exceeded my expectations! I loved the professional service, fantastic value, fantastic interest rate and the employees were all so sweet and customer oriented! A+! Thanks You West Hills Honda and most importantly...Thank you Erik Butler! More

Brad Ingram was polite, and listened to what we wanted. He was not overbearing and did not try to sell us a car did did not meet our stated expectations. He showed lots of knowledge of the inventory. It He was not overbearing and did not try to sell us a car did did not meet our stated expectations. He showed lots of knowledge of the inventory. It was a pleasant experience for a first time car buyer, as there was no high pressure sales tactics. More

came in looking for a mini cooper. sales person had the car waiting for me to drive. Was very respectful and got me all the information in a timely manner. car waiting for me to drive. Was very respectful and got me all the information in a timely manner. More

Had my car serviced with them for about 10 years. Oil changes and maintenance all on time. Car always well taken care of and ran like a Swiss watch. I had the head gasket replaced a few years back due changes and maintenance all on time. Car always well taken care of and ran like a Swiss watch. I had the head gasket replaced a few years back due to an oil leak. After the work was done, the engine had a heavy knocking sound. I came back in to get it checked out and they were nice enough to give me a loaner car for the night. They told me it was a worn bearing and shouldn't be of major concern as it was no safety concern and would likely go another 100k and "tightened things up" to mitigate the sound. It always ticked just a little after that but otherwise worked fine. I had other services such as brand new tires/struts done over the next few years as needed, confident that this car would continue running well for a good time. This year however, about 500 miles from home, one of the rods shot out of the side of the engine, rendering it useless. I was stuck in Canada and having a weak USD made repairs be almost $6000 USD (about $5100 CAD/conversion) and there was no guarantee as to how long a used engine would last and no way to economically get it back to the states to do the work here so I ended up writing the whole thing off and renting a car to get back home. I was reading up as to why crank bearing fail in otherwise perfectly good engines (never burned 1 drop of oil) and the main reason is accidentally running the engine without oil. Could it be when they did that work on it that happened and they tried to cover it up? I have no way of knowing for sure, but I know this, I don't know a single place that would own up to something like that or not try to cover it up if they did. It's also possible they did everything fine and it was just a fluke thing... who knows. But giving the vehicle a clean bill of health only for it to kick the bucket a few thousand miles later leaves me very displeased to say it mildly. Also, all other maintenance other than oil changes concluded in a much hire price than originally quoted and parts are generally best gotten elsewhere for much less if you can help it, but it's the dealership so they do good work and it's worth it, right?? I don't really know what to think or who for certain to blame for things going wrong. But on a better note, customer service and friendliness were A+ and they have a very clean and professional business front and free shuttle. Leaving a lower mark for quality of work could be partially because I'm blowing off steam. Things could just happen too. I'll let you be the judge of that. Also, I'm not not going to be one of those "I had a bad experience with X make of car so I'm never getting one again" people. I have another Honda serviced by them and it still runs and drives great, however, now I have decided to do oil changes myself which makes recommended a "no" because I am wary of having to take it in and have something like this happen again. More

West Hills Honda was actually an enjoyable experience. The salesmen who helped me with my purchase of my 2012 Honda Civic were very professional and answered all my questions to the fullest extent. I went The salesmen who helped me with my purchase of my 2012 Honda Civic were very professional and answered all my questions to the fullest extent. I went into the dealership not even looking to trade in my vehicle but what they had to offer was a deal I couldn't turn down. More