West Hills Honda

Had a very nice car buying experience from start to finish.Mike Columbus was very helpful and professional salesman. Sean Green also was extremely helpful with finding the right car for our family. finish.Mike Columbus was very helpful and professional salesman. Sean Green also was extremely helpful with finding the right car for our family. More

I did a lot of research before choosing a vehicle, so when we arrived at West Hills Honda, Mike Columbus already had our vehicle set aside and ready to go! The process was easy, and we were able to nego when we arrived at West Hills Honda, Mike Columbus already had our vehicle set aside and ready to go! The process was easy, and we were able to negotiate a great price on a fabulous new Pilot. Everyone was friendly, polite, and easy to talk to. I'm very happy with our purchase, and would eagerly recommend Mike Columbus at West Hills Honda to anyone who may be interested in purchasing a vehicle. More

Mike is very knowledgeable about the autos for sale and procedures. The financial guy was also, and both gave us the Royal treatment. We purchased the car for my Granddaughter and Mike called her in Louisv procedures. The financial guy was also, and both gave us the Royal treatment. We purchased the car for my Granddaughter and Mike called her in Louisville, KY and explained the whole process to her! I’d give the whole transaction a thumbs up! More

We were greeted very politely, and that was the beginning of an excellent experience. Took a bit of conversation because we ask a lot of questions when planning any large purchase, but everyone understood a of an excellent experience. Took a bit of conversation because we ask a lot of questions when planning any large purchase, but everyone understood and in the end West Hills Honda sold a car and we are happy. Business can be conducted politely...What a great concept! More

Thank you for a great experience. Everyone was very friendly and worked with my husband and I until we were happy and comfortable. Would highly recommend dealership. friendly and worked with my husband and I until we were happy and comfortable. Would highly recommend dealership. More

Scott knows his product. A good server to his customers. He understand what is important to the customer is important to him. A good salesman He understand what is important to the customer is important to him. A good salesman More

As a first time buyer I didn’t feel pressured to buy or intimidated during the process at all. It was smooth, they were very patient with me and answered all of my questions. intimidated during the process at all. It was smooth, they were very patient with me and answered all of my questions. More

The first day looking for a vehicle was extremely cold so I went home and found a vehicle online. Emailed Scott and he made it happen the next morning. The entire process from parking our old car to driving I went home and found a vehicle online. Emailed Scott and he made it happen the next morning. The entire process from parking our old car to driving away with our new one was very smooth. Very satisfied how we were greeted and treated for our purchase. And a big thank you to Ray for explaining financial and legal paperwork. More

Amanda was great, kind and went above and beyond. I believe that with longevity/experience with Honda, she is going to be an incredible asset to the dealership. As for West Hills in general, we were v believe that with longevity/experience with Honda, she is going to be an incredible asset to the dealership. As for West Hills in general, we were very disappointed in aspects of that experience. Two things stand out: 1) Initial trade in value proposed for our vehicle was so low/inaccurate that it felt no less than extortion. 2) After we had signed on an agreed upon TOTAL cost, (framed as "including all fees, taxes, deducting trade-in value"), we were told by financing that there was a mandatory $250-ish fee on top of that agreed upon price. This fee was the "etch" security cost. Although that fee was deducted for us after our complaint was moved up the chain, that was a way to leave us feeling like Honda had no interest in keeping their word. Again, we highly rate Amanda specifically, but our experience with the dealership itself left us sadly very disappointed. More

The service department is poorly located, having an appointment doesn’t make for a short line wait. Amanda was supper. Very knowledgeable about the products. Listened to my needs, made appropriate sug appointment doesn’t make for a short line wait. Amanda was supper. Very knowledgeable about the products. Listened to my needs, made appropriate suggestions. The procedure of getting an price offer from management way too slow. Everyone one at the dealership was polite and helpful. More