I will preface this by saying I don’t know anything about cars. I would also like to say that this is my first online review ever but felt compelled to leave one for other patrons of this dealership after my experience. My complaint/warning to others is about the follow up service.
I brought my car in for an oil change and was told that I was do for a few other services: fluid and brake change, which seemed right, and some kind of bearing, which ended up being very expensive. I was told that the technician heard a whirring noise while driving my car. I asked if this was a safety concern and was told that it was so I went ahead and got it fixed. So far, so good besides being irritated about the price.
This is the part which would prevent me from returning or recommending this dealership again. My car continued to make the aforementioned whirring noise as loudly as it ever had before, which led me to believe that the bearing had been repaired incorrectly or misdiagnosed in the first place. I sent an email asking about this. I also left two different voicemails with the service department when my email went unanswered. The voicemails also are yet to be returned. (I don’t live in the area, if you are wondering why I haven’t gone back in person)
Moral of the story is that everyone was very nice and accommodating when the were convincing me to spend hundreds and thousands of dollars on my car but are wholly uninterested in me after the fact when I suspect that I may have been taken for a ride. Bring your car anywhere else for more than an oil change.