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West Hills Honda - Service Center

Bremerton, WA

2.7
39 Lifetime Reviews Review Dealership

39 Reviews of West Hills Honda - Service Center

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March 19, 2020

"They will gladly take your money with no hesitations, and..."

- Robbedbywesthillshonda

They will gladly take your money with no hesitations, and tell you, you need this done to your vehicle, even when it's not needed.

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Recommend Dealer
No
Employees Worked With
Patrick wortham, Colin Papineau
November 24, 2019

"Auto Detail Shp"

- dj_johns44

Auto Detail did a great job of taking care of some minor surface scratches and blemishes and delivered my vehicle on time. Brett is a pleasure to work with and stays on top of any emerging issues.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brett Buckingham
July 10, 2019

"Do your research"

- Devinfitz

I will preface this by saying I don’t know anything about cars. I would also like to say that this is my first online review ever but felt compelled to leave one for other patrons of this dealership after my experience. My complaint/warning to others is about the follow up service. I brought my car in for an oil change and was told that I was do for a few other services: fluid and brake change, which seemed right, and some kind of bearing, which ended up being very expensive. I was told that the technician heard a whirring noise while driving my car. I asked if this was a safety concern and was told that it was so I went ahead and got it fixed. So far, so good besides being irritated about the price. This is the part which would prevent me from returning or recommending this dealership again. My car continued to make the aforementioned whirring noise as loudly as it ever had before, which led me to believe that the bearing had been repaired incorrectly or misdiagnosed in the first place. I sent an email asking about this. I also left two different voicemails with the service department when my email went unanswered. The voicemails also are yet to be returned. (I don’t live in the area, if you are wondering why I haven’t gone back in person) Moral of the story is that everyone was very nice and accommodating when the were convincing me to spend hundreds and thousands of dollars on my car but are wholly uninterested in me after the fact when I suspect that I may have been taken for a ride. Bring your car anywhere else for more than an oil change.

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Recommend Dealer
No
Employees Worked With
Brett Buckingham
Jul 23, 2019 -

West Hills Honda responded

Hello Devin, I am so sorry to hear you had anything less than a remarkable experience. I have sent this to our General Manager so that he can reach out to you to make this right!

January 30, 2019

"Brett is an amazing service writer"

- garykat

Brett is an amazing service writer. We saw him yesterday and this gentleman really knows his business! He knows what our vehicle needs, gives us coupons if we have any available, to help us save money. Brett is courteous, professional and friendly. Thank you, Brett, you get a 5 rating from us!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brett Buckingham
Feb 21, 2019 -

West Hills Honda responded

Thank you so much for your kind review Gary! We couldn't do it without amazing customers such as yourself!

January 27, 2019

"Amazing staff and service"

- DNorth

We moved to the Pacific Northwest in 2004 and have had our Hondas serviced by West Hills Honda ever since. Every single service rep has been incredibly nice, reasonable, and responsible. I've always called to get competitive pricing by other Auto Service places and always feel WH has offered fair pricing.

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Recommend Dealer
Yes
Employees Worked With
James Belyea, Brett Buckingham, Aaron Citizen
Jan 28, 2019 -

West Hills Honda responded

Thank you so much for your kind review! We look forward to welcoming you back again in the future!

January 22, 2019

"My Honda Pilot "

- Vickie 03

We have been dealing with Honda Hills since 2006. Always been satisfied with their service Department. On 1/21/2019 the service was beyond excellent! Ryan was informative, intelligent and kind. We appreciated all the options he made available, without being pushy. Thank you Ryan!!!My car was ready by the time we had lunch at their bean counter who served our lunch on China plates! Also there was this one young man who was smiling and happy at work in the service Department. Thank you for putting a smile on my face! So refreshing to deal with happy productive people!!! Much appreciated Honda Service Department, Vickie Krause

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Recommend Dealer
Yes
Employees Worked With
Ryan, Aaron Citizen
Jan 28, 2019 -

West Hills Honda responded

Thank you so much for your kind review Vickie!

November 11, 2018

"Just fine!"

- Riley

James treated me with real professionalism. He explained everything. He did just fine! My Honda needed servicing and a little repair. It had to stay overnight, but James arranged a ride. Michael, the courtesy driver, was great. Thank you for the courtesy rides and the coffee treat.

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Recommend Dealer
Yes
Employees Worked With
Michael the courtesy ride driver., James Belyea
Nov 12, 2018 -

West Hills Honda responded

Thank you so much for your kind review!

November 07, 2018

"License plates in place. Everything went smoothly. "

- kpulici

Mike Columbus came to the house today to deliver and install the plates on our new Honda. He is a pleasant gentleman and so helpful. I would recommend him as a West Hills Honda associate to anyone who asked.

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Recommend Dealer
Yes
Employees Worked With
Nov 12, 2018 -

West Hills Honda responded

Thank you so much for your kind review! We look forward to welcoming you back again in the future!

April 24, 2018

"Jasmine doesn’t follow through "

- Courtney F

This is my second bad experience with WHH and Jasmine. On 13 Apr I brought my car in for a recall issue and some other work. When I dropped the car off I asked for an estimate on some exterior scratches the car has. When I picked it up Jasmine couldn’t recall if she had requested the estimate and if one had been done. Since I was in a hurry I asked for her to call me once she had a chance to see if an estimate had been done. I’ve not heard from her or anyone else regarding the issue.

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Recommend Dealer
No
Employees Worked With
Brett Buckingham, Jasmine Mimms
March 24, 2018

"Customer Service "

- Navyman

My entire family is pleased with the outstanding service we receive from Brett Buckingham. He is an outstanding gentleman and is always there to answer our questions and recommend corrective action to our vehicles. This Service Rep is hard to beat .

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Recommend Dealer
Yes
Employees Worked With
Brett Buckingham, Aaron Citizen
Mar 29, 2018 -

West Hills Honda responded

Thanks for taking the time to give us a great review!

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