West Hills Kia

The Kia service counter is set up quite strangely so at first it feels like you are getting world class CRUMMY service. I arrived at 0930 for an 0940 appointment and stood there while streams of employees first it feels like you are getting world class CRUMMY service. I arrived at 0930 for an 0940 appointment and stood there while streams of employees went about their business completely ignoring me for at least 10 minutes. Not once did anyone make eye contact, ask me if I had been helped, or seem to even notice I was standing there waiting. FINALLY Matt, the service guy showed up. He was great, helped me right away, was friendly and knew what he was doing. He got my keys, had me sign one little form and off my car went. The service was fast and they washed my car. As I sat there waiting I figured out there is a car rental area, and I think maybe some sort of parts area combined with the service check in area. The people who run the other areas are clearly not the least bit concerned about greeting the service customers. If you are standing at the area that says "service" you are not going to get any unless a dedicated service person is there...I guess I wasn't their problem. A real design flaw for West Hills I think. Nothing is worse than waiting at any business for ten minutes without so much as a greeting and a "someone will be right with you" while no less than 5-6 employees swirl around you avoiding eye contact. All-in-all they did a fine job, but as a first impression I have to say the service left something to be desired, it just seems terribly rude to ignore any customer even if it isn't your actual job to help them. Just sayin. More

The whole Experience in buying a new car from West Hills KIA was great . From picking 3 of us up at the Ferry, to a complimentary beverage for all, to the purchase and financing. My new car was washed, deta KIA was great . From picking 3 of us up at the Ferry, to a complimentary beverage for all, to the purchase and financing. My new car was washed, detailed, and a full tank of gas - without question the best buying exprience I have ever received More

The staff was excellent. Will becoming back and buying another vehicle from this dealership. Thanks KIA I totally love my new car. If you are looking for a non pushy staff this KIA dealership is the pla another vehicle from this dealership. Thanks KIA I totally love my new car. If you are looking for a non pushy staff this KIA dealership is the place to go! More

I started out with internet questions and found Heather Winters to be responsive with answers. I visited the dealership and experienced a no pressure approach to sales from Dean Stephens. When it came tim Winters to be responsive with answers. I visited the dealership and experienced a no pressure approach to sales from Dean Stephens. When it came time to neotiate and find the vehicle I wanted to purchase both Chris Rembaugh and Dean Stephens went above and beyond to find the vehicle that met my preferences. Bob Villa was easy to work with when it came time to finance my vehicle. All and all the team at West Hills KIA was professional, friendly and helpful. Thanks for making it a great experience. Dan More

I dealt with German (Sales person) He was great to work with. I appreciate his honesty and integrity. So I purchased a new 2012 Kia Soul. Thanks Cathy Hayes with. I appreciate his honesty and integrity. So I purchased a new 2012 Kia Soul. Thanks Cathy Hayes More

we wanted a newer car, so my husband and I planned to go to Tacoma as he knows that we can get much better deal there than here locally, but I am not so feeling good that day so I told him why not just visi to Tacoma as he knows that we can get much better deal there than here locally, but I am not so feeling good that day so I told him why not just visit the ones locally. so we decided to go to westhills, we met Jessica and she showed us a couple cars, as we are waiting for a call from the bank for me to get pre-approved for autoloan. finally my husband called the bank(kitsap credit union) and rejected my pre-approval. saying that my credit history wasnt good enough. we met Bob Villa the financial Manager in westhills, he is really good and friendly. he helped me a lot for my autoloan and got me a very low interest rate from BECU. my overall experience in buying a new car for the first time is awesome. thanks westhills most especially to Bob Villa :-) More

We have been wanting to look at the Kia Sportage and Sorento's for a while. With nothing better to do on black friday we thought it a good time to go look. (Everytime we look we buy) Julieanna met us Sorento's for a while. With nothing better to do on black friday we thought it a good time to go look. (Everytime we look we buy) Julieanna met us as we arrived and from that moment on was helpful, honest- yes honest and understanding our needs and budget. There was NO pressure of salesman runaround stuff. The deal was stress free and the time it took to process the deal was not long at all. This was infact the best experiance I have ever had in buying a car. We got a great deal and car upgrade we needed and stayed within the budget and actually got something better than what we had. Scored big on the whole deal. And we do not feel like we were raked over any coals. Made for a great day and didnt take the whole day to do it. Thank-you Julieanna!!! We LOVE the Sportage! Bill and Lauran Klein More

Juliana was very helpful and listened to our needs. She quickly started working to get our new Kia Soul lease completed so we could start enjoying it ASAP. We obtained a fair trade for our old vehicle and quickly started working to get our new Kia Soul lease completed so we could start enjoying it ASAP. We obtained a fair trade for our old vehicle and went through the process so fast we felt like we went to a spa instead of buying a car. I really like her style of sales, she is down to earth and relies on the product to provide the additional benefits the customer is unaware of. She is polite, kind and informative. I found out about the dealership when we took our Kia Rhondo in for service after moving here from Arizona. On the way to Washington, we hit a block of wood in the road. The West Hills Kia service department inspected our vehicle and repaired all warranty items. Waiting in the service department is very pleasant as they have a coffee bar and cafe in the dealership that provided us complimentary beverages. When my non Kia vehicle recently needed repairs, I decided to take it to the West Hills Kia service department instead of its make. I then thought to myself, why not get another kia instead of repairing this? So I did. Other brands may be similar in style and performance, but I would rather go to West Hills Kia. I am all set, they earned my business in every way. P.S. I am sorry if I mispelled our salespersons name. It is pronounced Juliana and I remember the spelling to be different than what I can remember. My paperwork is not available for proofing at this time the dealership is closed. More

I bought a 2012 Kia Soul a few days ago and LOVE my Car!! The car buying experience couldn't have been easier. I emailed the dealership saying I was interested in a Kia Soul and the features I was intereste The car buying experience couldn't have been easier. I emailed the dealership saying I was interested in a Kia Soul and the features I was interested in. These folks didn't miss a beat. After a few emails with Dean, my salesperson, I said I would be in that evening. Everyone on the floor was expecting me and knew my name when I walked in. I was treated with respect, professionalism and thoughtfulness as we discussed what I was looking for in a car. The next day I emailed 3 other dealerships to compare deals. The difference was night and day regarding the attentiveness, professional attitude and the response time. It was clear that West Hills Kia had much more to offer. I can't say enough about the personal service and consideration the staff showed me. When I went back to purchase the car I was able to get a better interest rate thru their financing options than I was offered on a pre-approval at my own bank. If you are looking for a new car, check out this dealership and ask for Dean, I am sure he will find you the car of your dreams! More

Let me start with I have purchased many vehicles in my day...and my experiences have never been even close to this experience...they were awesome! The staff was excellent...all of them! I think being a day...and my experiences have never been even close to this experience...they were awesome! The staff was excellent...all of them! I think being a new dealership is to their benefit because they don't have any old bad habits! They treated me like a queen, made sure I made my appointments I had scheduled and never made me feel like I was a problem...I would recommend this dealership to anyone (and I have never recommended a dealership before). If you are like me and you hate the "car purchase" experience...give them a try and I hope you have as good an experience as I did! Oh and by the way, did I mention that I LOVE my new car!!! More