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West Houston INFINITI

Houston, TX

4.6
725 Reviews

12200 Katy Freeway

Houston, TX

77079

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725 Reviews of West Houston INFINITI

June 28, 2023

Honest and reliable service will take vehicle for service to the dealership every time to be completed More

by manickel05
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff - service manager, Alex Orellana
June 25, 2023

Well organize, courteous and reasonably priced. The loaner car was always a nice touch. Thanks More

by Johanb711
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken Reese , Alex Orellana
June 19, 2023

Very well organized facility everyone seems to know what is happening Service has always been professional More

by cdbezdek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service tech
May 18, 2023

Always the best service with everyone involved to make my experience there flawless and efficient!!!! More

by Becky.Bradford110455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Singh and Chris in service dept.
March 26, 2023

Wonderful staff! Very knowledgeable and friendly. All aspects of the buying process were enjoyable, it was a simple, and seamless process! More

by lcl2005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Orellana
Mar 29, 2023 -

West Houston INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at West Houston Infiniti Ltd! If you have any further questions, please don't hesitate to reach out!

March 17, 2023

We have been a member of the West Houston Infiniti family since 1991 when we purchased our first G20. Now 32 years later, we are still driving Infinitis and continue to love them. The Service Department he More

by Bandwife
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Named the ones which we worked with the most!
Mar 19, 2023 -

West Houston INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

March 13, 2023

Always treat me like family every visit every time and that is why I will always choose West Houston Infiniti. Keep up the great work you guy’s. More

by Brandoncallais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Mar 16, 2023 -

West Houston INFINITI responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 13, 2023

Good environment. Clean, everyone is very courteous. Everyone is also very helpful. Don't to wait too long for service. More

by omontano_79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
Mar 16, 2023 -

West Houston INFINITI responded

Hi, we are glad we could help! We look forward to your next visit! Take care!

March 09, 2023

Great cars. Great personnel. We keep coming back. This is our 5th car with WestHoustonInfiniti More

by Davidmdoll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Orellana
Mar 12, 2023 -

West Houston INFINITI responded

Hi, we really appreciate your feedback! We look forward to your next visit! Take care!

March 06, 2023

I like the experience. The service was exceptional. I will come again when I receive offers on the mail. More

by Daniel.stasny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Orellana
Mar 09, 2023 -

West Houston INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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