Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

West Houston INFINITI

Houston, TX

4.7
724 Reviews
Call Dealership (281) 589-8900
View Awards

12200 Katy Freeway

Houston, TX

77079

Directions

By Type

724 Reviews of West Houston INFINITI

October 23, 2022

The service was good. The advisor explained everything and he was very polite. The only thing is I wait a lot and my car was not clean inside. More

by Raúl Manzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Orellana
Report | Print
Oct 28, 2022 -

West Houston INFINITI responded

Hi Raúl, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
September 29, 2022

Very considerate treatment solving challenging repair issue. Kept good track of repair history to determine most pressing items. More

by RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacobs
Report | Print
Oct 02, 2022 -

West Houston INFINITI responded

Rs, we're happy you found our staff to be so supportive during your experience here at West Houston Infiniti Ltd.

Helpful
September 24, 2022

Easy to make the appointment online and greater quickly when arrived. Car was completed on time. More

by Ryoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avo
Report | Print
Sep 27, 2022 -

West Houston INFINITI responded

Hi Ryoung, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
September 22, 2022

The dealership is clean and accommodating. I am always pleased with the way Daniel Rivera takes care of his customers. Very pleased with the service. More

by gloria.mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Rivera
Report | Print
Sep 24, 2022 -

West Houston INFINITI responded

Hi Gloria, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Helpful
August 30, 2022

Always accommodating to my schedule and needs. Everyone is helpful and friendly. I'm always offered a loaner car if the wait is very long. More

by Jwade8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel
Report | Print
Sep 02, 2022 -

West Houston INFINITI responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

Helpful
August 30, 2022

Excellent service. Daniel Salcedo was very kind and helpful. It was a great experience and I am very happy with my new QX60. More

by cancinoeche
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Orellana
Report | Print
Sep 05, 2022 -

West Houston INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
August 13, 2022

Let my friends and family know how good the service was and how professional they are. More

by robertbernard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
August 08, 2022

I got an appointment and at that time I told them I would wait. Service was timely, fair, and reasonable. More

by pops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Riveria
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
July 30, 2022

Clean, friendly, great people, very nice service bay, love the service and sales dept.Just a great place More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hi Mike, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
July 30, 2022

I was pleased with your service. Great job 👏 It was easy to get appointment. Received my car when promised. More

by Roberts3759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
Report | Print
Aug 19, 2022 -

West Houston INFINITI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
1
...
3
4
5
...
73