West Houston INFINITI

I was a Lexus owner and not necessarily inclined to buy an Infiniti. My experience with Tony convinced me that making a change would be a good experience. He was a "no pressure" salesman and he let me re an Infiniti. My experience with Tony convinced me that making a change would be a good experience. He was a "no pressure" salesman and he let me reach the conclusion that Infiniti was a good value. I am very frugile but I became convinced that the M37 was a good purchase. I hope that my service department experiences are as favorable as the sales experience. More

The purchase of my new car was a very pleasant experience. Dwayne was helpful, knowledgeable and a pleasure to deal with. I would definetly recommend your dealership to others. experience. Dwayne was helpful, knowledgeable and a pleasure to deal with. I would definetly recommend your dealership to others. More

These guys are totally professional. I decided I These guys are totally professional. I decided I wanted an Infiniti and was shopping my vehicle. After putting in my request, Dwayne called and ma These guys are totally professional. I decided I wanted an Infiniti and was shopping my vehicle. After putting in my request, Dwayne called and made contact. he respected my travel schedule and followed up once to see about a time to meet. Unannounced a month later, I visited the dealership and he made himself available right away. He let me drive 3 cars, gave me excellent information about each one and we made a deal that afternoon. This was a smooth, no hassle deal and I am very pleased with the respect and effort provided by everyone a part of the West Houston Infiiniti team and especially Dwayne DiMaria. Thanks for a killer car!! More

Dwyane was very pleasant to work with. He was attentive Dwyane was very pleasant to work with. He was attentive to my requests from model to color to amenities. He was able to show me the exact car I Dwyane was very pleasant to work with. He was attentive to my requests from model to color to amenities. He was able to show me the exact car I was looking for. He was available to answer every question and then some. Dwyane and the rest of the staff were extremely knowledgeable about the products offered (vehicles, financial options, services, warranties, etc.). No one, sales or financial, was "pushy" like at most other dealerships. Everyone, from the receptionist to service, was very friendly and ready to help with any requests or provide any information. Ricky Tejada was key in making the deal happen. He listened to my concerns and worked a deal I couldn't refuse. I look forward to the long term relationship I will have with West Houston Infiniti and all it's staff. More

Nice experience. Went into dealership to find out more about an Infinit offer and ended up with a new car. Very friendly and willing to come up with a package that fit my budget. No pressure. about an Infinit offer and ended up with a new car. Very friendly and willing to come up with a package that fit my budget. No pressure. More

Rating is 10 out of 10. From the top, Bubba Gentry Rating is 10 out of 10. From the top, Bubba Gentry the owner of The First Infinity Dealership in the United States - West Houston Infinity, down t Rating is 10 out of 10. From the top, Bubba Gentry the owner of The First Infinity Dealership in the United States - West Houston Infinity, down throughout the organization, everyone is extraordinarily interested in helping customers. Bubba was especially helpful in listening to each issue we had, and advising us on a strategy to solve each problem. His advice was outstanding - for example he suggested I switch cars with my wife (have her drive my AMG to keep mileage down) and for me to drive her 2008 EX and wait about 6-9 months to reduce the hit on selling the AMG which we owned. We have had several challenges. Let me tell you about them. First we needed to replace an expensive car(2009 Mercedes C-63 AMG which I had bought a year earlier to replace my Porsche Turbo which I now could no longer drive because of my back) with a new 2011 EX-35 for my wife as she had been stuck with the AMG to keep the miles down - she drives 9 miles a day, I do 90. Oh, and of course dealing with the negative equity. They did a great job waiting until the right time and then purchasing from us the AMG and leasing to us a new 2011 for my wife in what I consider a more than fair deal. Next we just this week turned in a leased 2008 EX-35 10 months early to avoid over mileage.It was my wife's car, originally leased at 10,000 miles/year, which I was now driving. This week I ended up with a great 2011 EX-35 with everything I wanted including Lumbar Support and just gave West Houston Infinity the keys to our faithful 2008 EX-35. We received credit for being a good customer and did not even have to replace the tires on the 41,000 mile 2008 EX. Terry Epps our salesman was a very good listener and kept producing just the right car complete with explanations as to features and suggestions. He produced in 2008 a white 2008 EX for my wife when we moved here, another white 2011 EX for my wife (remember she was driving my AMG to cut down on the mileage) and now a Black 2011 EX for me. The exchanges he managed so they seemed effortless. Ricky Tejada New Car Sales Manager was most helpful each time coming up with a deal that fit our circumstances, explaining the deal and its elements, answering the many question I had and getting us to close; Finance were always very careful to explain each document and listen to any questions or possible objections and smooth them all out to result in a very successful deal - each time. Service for all of our periodic services since we move to the West side 3 years ago has been excellent with scheduled service times, loaners if needed and clear explanations of what needed to be done. Typically they were warranty items that were free. More

Smooth, efficient, friendly, very professional. Probably the most enjoyable car purchase of my life. In and out with car in no time. Truly enjoyable experience accross all the departments involved. the most enjoyable car purchase of my life. In and out with car in no time. Truly enjoyable experience accross all the departments involved. More

This is a great dealership. I feel at home there and they treat you as they should -- like a valued client !! Price negotiation was a positive experience, no game playing. They followed through on wha they treat you as they should -- like a valued client !! Price negotiation was a positive experience, no game playing. They followed through on what they promised. More

We couldn't be happier with our new M35S and with the staff at West Houston Infinity. Tony is an excellent sales person and we thoroughly enjoyed his cheerful attitude. His explanation of the electronic staff at West Houston Infinity. Tony is an excellent sales person and we thoroughly enjoyed his cheerful attitude. His explanation of the electronics on the car was thorough and clear, so far I have been able to implement everything he covered. This is the second Infinity we have owned and I have a feeling it won't be the last! More

I had a very good experience buying a G25. Dealt directly with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I ana with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I analyzed the guy since the beginning, and he didn't sell himself or the brand short. First question he asked me when we went for a test drive was: : "tell me more about what you look for in a car and the needs you have?" making those things the central part of the conversation more than the car itself was important for me. Hey, we all know Infiniti are great cars. It's like test driving a BMW to see if it rides well. You know it will, so this is more about you and your needs. So, he's a good seller...you got points for that Steve...haha! He wasn't pushy to try and sell me any car, but the car that I needed in the price range I was comfortable. I felt like the I was marrying the car at some point and I was getting to know the family. He made sure to explain all (from the leasing terms, to all gadgets in the car) and introduced me to everyone in the dealership, the manager, the finance guy, the recepcionist, the service guy, all the family...haha. He wants you to feel comfortable with what you're buying. I met Ricky Tejeda too, the Manager, and what I liked about these guys is that they're upfront and honest, which goes well with me. They make sure to back up the brand they have in front of them. It gave me the impression that they really respect you as a customer, the brand and their job. In the end, they understand that you might be back for another car in a couple of years, so it's clear to them that customer satisfaction is key and pays off at some point. Ricky told me: "the real deal begins when you drive away with your Infiniti because we need to make sure we serve you as well as we've done it just to get you buy the car." This far, they've been excellent. If they continue like this, I might be back in a couple of year for another Infiniti. Let's see. Grat job you guys. Continue like that. I have to say they're professional. Expectable from Infiniti? Most definitely, but I went to Audi Momentum and they didn't treat me like that, for a car that was cheaper than the G25. You see Audi? I bought a more expensive car at Infiniti! Both cars are excellent, but at this stage of the game, the name is not car quality, it is called customer service and satisfaction. They gave me a discount for being a graduated MBA and also taxes free in a promotion they had. So MBA's, go to to West Houston Infiniti! More