West Houston Subaru - Service Center

Outstanding service, great communication and no surprises. The low priced rental option was extremely valuable; I had a longer service so that helped tremendously. Appreciated the red-yellow-green surprises. The low priced rental option was extremely valuable; I had a longer service so that helped tremendously. Appreciated the red-yellow-green inspection report. More

About Two hours for an oil change. They told me the oil plug was spun by who ever did the last oil change and wanted to charge me. When I told them they were the last ones they decided They told me the oil plug was spun by who ever did the last oil change and wanted to charge me. When I told them they were the last ones they decided to fix on their dime. More

Service managers are excellent. I almost always connect with Amanda and she does a terrific job. I still hear from John Fitzgerald, my original salesperson, asking about myself and I almost always connect with Amanda and she does a terrific job. I still hear from John Fitzgerald, my original salesperson, asking about myself and any questions or concerns I have about 2023 Crosstrek., More

Great experience at West Houston Subaru. Everyone was positive and nice and the service was great. I will definitely continue using this dealership in the future. Everyone was positive and nice and the service was great. I will definitely continue using this dealership in the future. More

Fail to understand the concept of appointment. Have been at the service department for 5 hrs without a diagnosis yet. They should not allow appointments at times if they cannot start diagnosing Have been at the service department for 5 hrs without a diagnosis yet. They should not allow appointments at times if they cannot start diagnosing at that time. More

In the time I have been in Texas (I am from CA caring for a family member, I have found your staff and the services rendered to be excellent. I would like to commend especially Mr. Diego Rivera. This youn a family member, I have found your staff and the services rendered to be excellent. I would like to commend especially Mr. Diego Rivera. This young man went beyond all expectations. I found him to be professional, courteous as well as kind. I was very impressed with his level of service. I have found all of your staff to be above professional, but Mr. Diego stand out and make the customer feel comfortable. I will not be in this area much longer, but I would highly recommend you at any time., More

Great customer service and fast service. Staff is very friendly y courteous, reasonable prices and they have sneaks for you to eat while waiting! Staff is very friendly y courteous, reasonable prices and they have sneaks for you to eat while waiting! More

Customer service was outstanding, including keeping me informed on part availability, working with my schedule and providing a loaner car. Also, it was nice to be assigned a rep that I was able to get in informed on part availability, working with my schedule and providing a loaner car. Also, it was nice to be assigned a rep that I was able to get in touch with when I had a question. More

the service department is top rate, wait area is clean and they kept me updated on the service and they kept me updated on the service More

I am happy very happy with my Subaru. The West Houston Subaru is great sales and service is excellent. The West Houston Subaru is great sales and service is excellent. More