West Houston Subaru - Service Center

Very reasonable and friendly service By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. Thi By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. This caused damage to the wheel and caused me to have to replace it. Abel was extremely accommodating, apologized for letting the car be sold that way, and replaced the whole hub at the dealership's cost. I am very relieved to be safe and am extremely satisfied with the service at West Houston Subaru. More

Rob in the service center is horrible I have been dealing with Rob in the service center for the past 7 years and I have no idea why he is still employed at this dealership. He is very co I have been dealing with Rob in the service center for the past 7 years and I have no idea why he is still employed at this dealership. He is very condescending to this customers and will not acknowledge anyone that comes in for service. Many times I have stood right in front of him and he refuses to acknowledge me, look up from reading, or stop idle small talk with his fellow employees, just completely ignores me like I’m a ghost. He is a very miserable person to deal with and always a hassle. This is not a case of Rob having a bad day, he has always been difficult to deal with since I purchased my car here. . Once he does decide to talk to you he will not make eye contact, mumbles his responses and is very dismissive of any questions you may have. I know the dealership has had many complaints about him as he treats all the customers in this same manor, however the dealership refuses to do anything about it. He doesn't seem to grasp the fact he is in the service industry, and treats customers with contempt and as if they are lucky to have a moment of his time to discuss thousands of dollars’ worth of work on their vehicles. He needs to be reprimanded and retained. He has been at the dealership so long he has become surly and unapproachable. It’s to the point I dread even taking to him on the phone. Many others I talk to that get their vehicles serviced here will purposely go out of their way to deal with one of the other service reps just to avoid Rob. For this reason alone I would never purchase another vehicle here no matter the deal they could possibly give me, it’s not worth dealing with Rob for more years to come. More