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West Houston Volkswagen
Houston, TX
131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 131 reviews
July 04, 2026
Mi experiencia fue excelente el Dealer tiene un personal muy calificado y con una alta profesionalidad quiero destacar la atención del especialista Jesse Vega por su gran experiencia y profesionalidad muy calificado y con una alta profesionalidad quiero destacar la atención del especialista Jesse Vega por su gran experiencia y profesionalidad More
by José Balboa
Employees Worked With
Jesse Vega , Steve Palmisano, Bryan Gilbert
June 27, 2026
Ernesto was very professional and did not make me feel pressured to buy. He didn’t go back and forth like salespeople at other dealerships. He was upfront with all the figures. I would definitely recommen pressured to buy. He didn’t go back and forth like salespeople at other dealerships. He was upfront with all the figures. I would definitely recommend him to friends and family looking to purchase a new vehicle. More
by nunezgary
Employees Worked With
Ernesto
June 16, 2026
Marco Perez was excellent he helped my son who is a first time buyer through the process. He also send him a thank you card. We were pleased with the process. time buyer through the process. He also send him a thank you card. We were pleased with the process. More
by curleenwh
Employees Worked With
Marco Perez
May 29, 2026
My latest visit was outstanding. It seems to be the norm with all my visits. Reggie is always very informative and knowledgeable in all aspects of Volkswagen service. Outstanding! It seems to be the norm with all my visits. Reggie is always very informative and knowledgeable in all aspects of Volkswagen service. Outstanding! More
by travor.crump
Employees Worked With
Reggie
May 23, 2026
Outstanding Service from Start to Finish! I recently brought my Volkswagen in for service, and the intake representative, John Salassi, was absolutely fantastic. From the moment I walk I recently brought my Volkswagen in for service, and the intake representative, John Salassi, was absolutely fantastic. From the moment I walked in, John was professional, friendly, and genuinely attentive. He took the time to listen carefully to my concerns, asked all the right questions, and clearly explained everything that would be done during the service. What impressed me most was how knowledgeable John was about Volkswagen vehicles and how efficiently he handled the intake process. No long waits, no confusion, and he even followed up to make sure I was completely comfortable with the plan. It made what can sometimes be a stressful experience feel smooth and stress-free. I truly felt valued as a customer. This is exactly how service should be handled. Highly recommend this dealership and especially John Salassi — he set the bar high! Would definitely return and will be asking for him by name next time. Thank you, John! — Satisfied Volkswagen Owner More
by Jay
Employees Worked With
John Salassi
May 04, 2026
Reggie Walker is great! Very knowledgeable and understanding explaining in detail the service . Service manager Chris has been very helpful when I asked . Very knowledgeable and understanding explaining in detail the service . Service manager Chris has been very helpful when I asked . More
by henry.hamilton
Employees Worked With
Reginald Walker
April 05, 2026
I’ve now purchased three cars from Marco and each time has been a wonderful experience. I really appreciate how is explains each step so that nothing is a surprise. Thank you again Marco! has been a wonderful experience. I really appreciate how is explains each step so that nothing is a surprise. Thank you again Marco! More
by PaulS
Employees Worked With
Marco Perez
April 04, 2026
Marco was amazing! This is my sixth Volkswagen purchase from Marco, Even though I moved out of town he still made it happen, and have my vehicle delivered the next day. This is my sixth Volkswagen purchase from Marco, Even though I moved out of town he still made it happen, and have my vehicle delivered the next day. Customer service to the finest! More
by stacybellslb
Employees Worked With
Marco Perez
January 20, 2026
RIDICULOUS! !! WASTED MY TIME!!! I WAS INTERSTED IN A 2014 MAZDA 3 STOCK # E1101859 I found vehicle on Car Gurus, made contact, never heard from dealership, c !! WASTED MY TIME!!! I WAS INTERSTED IN A 2014 MAZDA 3 STOCK # E1101859 I found vehicle on Car Gurus, made contact, never heard from dealership, called toll free number, spoke with someone who advised would schedule my visit on Monday 1-19-26 at 12 pm. I work nights and was tired and overslept. I called around 4 PM to verify vehicle was still available. I was told it was and if I could come in. I figured I'd go and advised let me know if gets sold so as not to waste my time, since I have to drive from 2 hours away. I agreed to be there by 7 pm, and I made it by 6:15 PM. I called again to say I was on lot and walked into used car sales Volkswagen side. I was told the vehicle had just been sold. I decide to see for myself so I go next door to Subaru side and speak with salesman who looks car up in system and he says if is still available. We go find the car on the lot where a sing is on dash SOLD dated 1-17-26. So I wasted 5 hours of my time, took off from work where I make $42.00 an hour to go see a vehicle I was told is available and shows available online only to find it was sold on Saturday,1-17-26. If you sell a vehicle then take it off line and update your AI to reflect so, update so your very own employees see a vehicle is sold. Other wise keep drawing customers in under false pretense just too make a sale. I will never give this group a chance at my money again. I'd rather deal with Autonation, a greater inventory and no xx. More
by Mic E Mic
Employees Worked With
So xxxxxx I didn't get names, but Jerry on Subaru side was awesome
