West Houston Volkswagen

Excellent Service from Reggie ! Even though I was just redeeming a mail coupon for a 1cent synthetic oil change, Reggie accepted the coupon and treated me like a valued customer fro Even though I was just redeeming a mail coupon for a 1cent synthetic oil change, Reggie accepted the coupon and treated me like a valued customer from beginning to end of visit. The service was prompt, took less than an hour, and cost me a penny ! No pressure or hidden charges. And...a car wash to boot. I’ll definitely be back. More

Purchase of new 2018 Golf R Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances we Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances were slim given the high demand and low availability. Everyone from the sales guy, internet guy, finance and closing was smooth and treated with respect. I find this hard to find In Houston and glad it still exists. Give VW West Houston a visit if your looking for new or used car. Their new model line up is very impressive. Thank Daniel More

lies, lies, lies plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunders plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunderstanding when you are not rich, you are trying to get a deal not sucked into one. very disappointed More

Friendly and helpful...!! I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase toda I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase today, we will be buying from West Houston Volkswagen. More

Changed I had a disagreement with this dealership and after much back and forth it was handled to my satisfaction. I am removing my previous comments. I had a disagreement with this dealership and after much back and forth it was handled to my satisfaction. I am removing my previous comments. More

13 Years of Excellent Service! I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never ch I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never changes. All of the employees are kind and helpful Very refreshing More

I love West Houston Volkswagen West Houston Volkswagen is the most trust worthy dealership. We have purchased several cars from them and have never walked away feeling like we have West Houston Volkswagen is the most trust worthy dealership. We have purchased several cars from them and have never walked away feeling like we have been schamed. We live in Bay City Texas and travel 72 miles to buy and get service from them. They do a great job More

Great experience Very honest and hard working employees! Clean and inviting. Great deals on purchase and services. I felt special from the minute I walked in. Would r Very honest and hard working employees! Clean and inviting. Great deals on purchase and services. I felt special from the minute I walked in. Would recommend to anyone looking for not only a great deal but the excellent service also. More

Service One of the best dealers I have ever been too. Excellent dealer. Would highly recommend Very helpful and considerate Sales staff were great and One of the best dealers I have ever been too. Excellent dealer. Would highly recommend Very helpful and considerate Sales staff were great and showed me everything about my car More

Sales Experience with recent 17 Golf Alltrack Purchase Let me separate this review into two sections should anyone from West Houston VW care to read this and or respond. This is a long, but detailed and t Let me separate this review into two sections should anyone from West Houston VW care to read this and or respond. This is a long, but detailed and thorough review. I recently purchased a 2017 VW Golf Alltrack S from this dealership just before Thanksgiving 2016. After going through their sales process and now just attempting to do my "complimentary follow up appointment" (more on that in a minute) to make sure I was completely satisfied with my purchase, here are my thoughts: ***SALES*** I worked with Kyle Ford who I would rate at 4.5 stars for his work and service for me during the entire sales process. This dealership seems to pride itself on it's own researched discounted best value when you look at their car listings. I apprecieate that this discount's fine print is placed on the bottom of their website to further detail how they "give" you this discounted price. Unfortunately, it can be gray and vague enough to almost mislead as in my case, but that's part of the new car purchase negotiation. Moving past that, Kyle provided great communication and assistance with everything needed from setting up the appointment, to test driving the cars, to talking numbers. The only small let downs were two things. One, when I showed I was serious about purchasing and asked to see a full breakdown, I kept getting the same generic price sheet that simply read MSRP, discount, TT&L, Final Price and then some generic terms that he admitted were based on average credit for financing even though, by his request, I had pre-submitted my information to be pulled/checked ahead of coming in to have all my real numbers ready to show me their best shot. It wasn't until 3 attempts later with the same generic sheet of numbers that the Sales Manager came in (can't remember his name at this time) who finally showed me the breakdown sheet I had been asking for saying that the sales staff weren't allowed access to that, only managers. I'm sorry, but I thought y'all were a "Sales Team"? If that were the case then he could have come in a lot sooner and saved some time. I was up front about looking at both lease and purchase options as well as that I average a 60 mile commute a day. I required seeing this number breakdown sheet because, Two, they extremely low balled my trade in. While I know dealers of any kind will try to shoot low for a trade in so they can make a profit, $5-6k off the suggested resell for a dealer was very steep. Fortunately, we worked that issue out to, but it still added additional time to the entire process unnecessarily. Kyle did make up for it at the end a bit by working with me to schedule my "complimentary follow up" appointment for Jan. 2nd 2016 when I was off from work for the New Year. At this point I had been at the dealership almost 6 hours and was running behind to meet family for dinner, so he quickly helped me with the basics of the car and I left. All things considered, Kyle himself, was great and I would buy from him again as it appears most of the issues I ran into were the typical car sales tactics that are more likely pushed down from upper management than within his control. More