West Knoxville Chrysler Dodge Jeep Ram

So I took my truck in a week ago for a basic service of news tires and an alignment, now mind you before this basic maintenance and up keep my alignment was GREAT!!! my tires where not terrible but the tre news tires and an alignment, now mind you before this basic maintenance and up keep my alignment was GREAT!!! my tires where not terrible but the tread was low. Now my alignment has a pull to the right and my tires are riding like they are out of balance!!!! I already to my truck back for a 2nd repair and the issue is still happening my alignment is STILL PULLING TO THE RIGHT!!!!! And my truck a riding rough as I stated like the wheels need a balance and rotation!!!! So for 1400.00 imma now have to call corporate and get them involved as I don’t understand why dealership #365 can not get this issue resolved on the Lowest level!!! More

Sold me a lemon after I put thousands into the deal and the car left me on the side of the road 3 weeks later. I ended up putting $12k into the car between the deal and the repairs. I went back to them ask the car left me on the side of the road 3 weeks later. I ended up putting $12k into the car between the deal and the repairs. I went back to them asking what they could do to make it right. They offered to trade the car for less than half the value they said the car was worth 3 weeks ago. I ended up going to another dealership and trading it before the car got worse. I’m not $10k underwater so technically I’ve burned $22k in a matter of 3 weeks dealing with these shady people. The manager, Guy is quite literally the worst and slimiest person I’ve professionally met and everyone should steer clear of him and his goons. More

I wish I could give them zero star. So I have called and emailed twice to Jake Newton about the lemon they sold me and still no response. I even emailed the list of stuff that Honda fou So I have called and emailed twice to Jake Newton about the lemon they sold me and still no response. I even emailed the list of stuff that Honda found. They are a terrible company. More

David Householder was the best salesman. We truly appreciated his time in working with us. We truly appreciated his time in working with us. More

Terrible. Sold a DODGE diesel to my grandson. Transmission out 2 days into driving. Said they would work with us. Will not call back. West Knoxville Dodge- J Sold a DODGE diesel to my grandson. Transmission out 2 days into driving. Said they would work with us. Will not call back. West Knoxville Dodge- Jeep dealership would not be a dealer I would ever buy from again. They sold my 17 year old grandson a deleted & tuned Dodge Cummins diesel truck on a Thursday. He drove it home that evening & was out of town from Friday thru Sunday. On Tuesday the transmission went out in the middle of a busy road. The truck wouldn’t move & had to be towed to a dealership here in town. West Knoxville CDJ was contacted multiple times by us & the dealer here. We were given the runaround many times, wouldn’t return phone calls, then finally 2 different employees told us they would work with us to resolve the situation. Crickets!!!!! Not another call. We have taken the truck to be repaired. This is a sad situation for a young man trying to have the truck of his dreams & having to put in a new transmission. Never deal with this business ever again. More

ABSOLUTELY horrible experience. My vehicle was given to me in horrible condition dirty upholstery detached from the frame. Sand in the back seat. A woman’s fingernail in the drive s My vehicle was given to me in horrible condition dirty upholstery detached from the frame. Sand in the back seat. A woman’s fingernail in the drive side window seal. Toothpicks in my center console. I took my car in 3 times in the first week to be cleaned, there is still a toothpick in my console to remind me how trash this place is. No one even checked my lights before selling it to me so I had to bring it back in 2 days after purchase to have 2 front lights fixed. this place is so shady. you can tell because of their current yelp rating. Horrible trash unprofessional. But nothing will happen and they will continue to take advantage of people. More

Placed a special order part for a Chrysler. Paid $33.00 and was told it would be 5 days for shipping and they would let me know when it was in. 2 weeks later I call to find out if the part is Paid $33.00 and was told it would be 5 days for shipping and they would let me know when it was in. 2 weeks later I call to find out if the part is in….and after 15 minutes on hold - I was told it was in but they couldn’t find it. I was told that when the guy who signed for it got back, he would give me a call. I never received a callback so drove to the dealer and voice my concerns with the GM. He wasn’t immediately available so I waited. After waiting 15 minutes decided to go back to parts and get my part. After 10 minutes of looking, I informed the lady that was looking to just give me my receipt and we would go talk to the GM about a refund. She said no problem and then proceeded to disappear for 5 minutes so I went back to talk with the GM. He did listen to my concerns and agreed that the service was not what they strive for and took my name and number and agreed to issue me a full refund. I left to order the part from Harper. 10 minutes later, I get a call from the parts department and they could my part if I still wanted it…..no thank you. Proceeded to order it at Harper for 33% less!! Won’t be going back for parts or a car. More

WOW! !! I recently purchased a Chrysler pre-owned Certified 2023 Jeep Grand Cherokee from West Knoxville Chrysler Dodge Jeep Ram and the service was unmatc !! I recently purchased a Chrysler pre-owned Certified 2023 Jeep Grand Cherokee from West Knoxville Chrysler Dodge Jeep Ram and the service was unmatched!!! I had been searching for several months for my next right vehicle for my budget, my lifestyle, and a list of must-haves for my next vehicle. On all my various dealership visits, I brought my father for a second set of eyes and advice. I had experience at other dealerships in Knoxville where my questions felt dismissed, my list disregarded, and, as a woman in her 20s, quite literally ignored. At other dealerships, the car commentary and questions were always first directed to my father, rather than me, the customer. My experience at West Knoxville Chrysler Dodge Jeep Ram was smooth, positive, and fun! I cannot speak more highly of Adam Hartis and Robert Brooks. Robert listened to my long list of vehicles I had been hoping to test drive, my must-have requests, and utilized their inventory website to curate a list of cars to review and test drive. It was raining; Robert and Adam coordinated bringing several vehicles into the service bay, so I could thoroughly inspect my top contenders. I was able to test drive all the vehicles on my list. As I was upgrading from a 2008 Nissan Xterra, carplay and other technology was of interest to me. Robert aided in connecting my device each test-drive, so I could truly picture myself in the vehicle. After several hours, I had finally made up my mind. I was seriously interested in purchasing the Chrysler pre-owned Certified 2023 Jeep Grand Cherokee. Robert ran through the menu of packages, service ad-ons, and answered every question to my fullest satisfaction. At no point was I pressured into the sale, and I felt informed through each step. I wanted to sleep on it, so Adam agreed that they could hold the vehicle and pull it off the inventory site until that Wednesday. I received a check-in text message from Robert over the course of the hold. He was messaging to see if I had any questions come up. Communication was always timely, clear, and helpful from Robert. I decided to purchase the Chrysler pre-owned Certified 2023 Jeep Grand Cherokee and trade in my 2008 Nissan Xterra. The deal they were offering me was too good to pass up and the buying process was seamless. Adam and Robert worked with me and their bank to ensure I received the lowest possible interest rate and took time recommending different options for insurance. Adam recommended the positive experience he had with his own insurance company, and upon further review I ended up moving my own car insurance to that same company due to his recommendation. All in all, every interaction with every employee at West Knoxville Chrysler Dodge Jeep Ram was kind, transparent, and authentic. In a world where money and numbers motivate, the culture at West Knoxville Chrysler Dodge Jeep Ram puts people first. West Knoxville Chrysler Dodge Jeep Ram is the “Chick-fil-A” of dealerships, and I recommend West Knoxville Chrysler Dodge Jeep Ram without reservations. More

My Salesperson Jordan Z. and Sale Manager Carson S. embody the values of old school America. Honest, respectful, profesional, passionate and knowledgable are how I would desc and Sale Manager Carson S. embody the values of old school America. Honest, respectful, profesional, passionate and knowledgable are how I would describe them. I was treated with nothing other than the highest levels of customer service. They heard me out, educated me when I asked to learn, helped me find the best car for my family and then worked on the best deal (I know because I shopped around so can confirm, best prices in the nation!). I worked with about 12-14 different Jeep dealerships across America and in the end, the one that felt most like home was West Knoxville CDJR! Ask for Jordan or Carson if you don't want to waste your time, but are serious about buying the best car at the best price with the best financing for you! More

The salesman and the young man that does the war renters lied to me about the car I bought. I talked to the salesman yesterday. He said he would call me back and didn’t and I called today and couldn’t get t lied to me about the car I bought. I talked to the salesman yesterday. He said he would call me back and didn’t and I called today and couldn’t get through to anyone. I’m thinking they don’t want to talk to me, so I guess I will cancel the protection plan More