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West Knoxville Chrysler Dodge Jeep Ram

Knoxville, TN

4.2
202 Reviews

8544 Kingston Pike

Knoxville, TN

37919

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202 Reviews of West Knoxville Chrysler Dodge Jeep Ram

July 20, 2026

Smooth easy and extremely friendly staff! Communication was excellent! Service provided was prompt and efficient! More

by adiauto84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thor MacKenzie and Danny Baker
Jul 20, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Thank you for sharing your review of West Knoxville Chrysler Dodge Jeep Ram, Inc! We are thrilled to hear that everything went smoothly and that our team had excellent communication throughout the process. See you next time!

July 14, 2026

Working with their sales team was phenomenal. Excellent customer service! I got to work with Jeff and he was amazing. Explain the process in depth with nothing hidden upfront and transparent. I W More

by AndrewFizzano10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, and Travis
Jul 14, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Andrew, knowing you had such a phenomenal experience with Jeff and the team means the world to us! Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram and for sharing your feedback. We look forward to seeing you again down the road!

July 11, 2026

Service team did a fantastic job, I would highly recommend!!! They went above and beyond!!! More

by dpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny was outstanding
Jul 13, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Reviews like yours are the reason we love what we do! Thank you for recognizing the hard work of our service team. We appreciate your recommendation and are grateful you chose West Knoxville Chrysler Dodge Jeep Ram. We look forward to seeing you again!

July 02, 2026

SERVICE STAFF ARE VERY HELPFUL AND KNOWLEDGABLE. THEY KNEW WHAT WAS NEEDED AND DID IT WITHOUT DELAY More

by viperfan1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 05, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Thank you very much for trusting us with caring for your Ram. It was our pleasure to provide you knowledgeable, efficient service, and your commendations mean a lot to the team. Safe travels and we'll see you again next time here at West Knoxville CDJR.

June 30, 2026

Knowledgeable mechanics who were able to fix mirror and light without having to order new ones. Quick and efficient. More

by grovers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Jul 01, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

We're glad our team could assist you efficiently at West Knoxville Chrysler Dodge Jeep Ram. We truly appreciate your feedback! Safe travels!

June 27, 2026

service tech were friendly and courteous. The time to get an appointment was very easy to schedule. More

by PARNWINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin bell
Jun 29, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram! We’re glad to hear our service team delivered a friendly experience and made scheduling easy. Safe travels!

June 25, 2026

While my service rep, Danny Barker, was good to deal with and did find me a 10% coupon, the price for the services was fairly outrageous. I paid somewhere between about $60 and $120 more than I could find th More

by Revvidup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Barker
Jun 30, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

We appreciate your feedback. It's great to know that Danny was helpful, but we're disappointed to hear about the pricing and sales team interaction. We pride ourselves on providing excellent customer service and clearly, there is room for improvement in this case. I'd like an opportunity to discuss these concerns with you more thoroughly so we can work towards a solution together. Please reach out when convenient. Robert Johnson - Service Manager - robertjohnson1@westknoxcjd.com Thank you, {contact.name} - {contact.title} - {contact.phone} - {contact.email}

June 23, 2026

Travis is the best in your service Department. I feel he is always working in my best interest and is extremely knowledgeable, I trust his judgement with my Jeep. More

by Dajul16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 23, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

We couldn't ask for better feedback! Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram and for sharing your support for Travis. He is a valuable member of our team, and we will be sure to share these kind comments with him.

June 21, 2026

Fast and friendly service. I arrived early and they got me right in. I didn’t have to wait a long time on my vehicle. More

by Joe.carver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 22, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

We are happy to hear you didn’t have to wait long, Joe! Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram Service Center and see you next time!

June 20, 2026

Great service, polite, and keeps you informed. Convenient and always helpful with suggested service and codt More

by Joel.alley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 22, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Joel, thank you for sharing your review of Joel.alley! We are delighted to hear that you had a professional and informative experience. We are grateful for your business and hope to welcome you back to West Knoxville Chrysler Dodge Jeep Ram again in the future.

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