West Knoxville Chrysler Dodge Jeep Ram

2016 Jeep Rubicon My Sales person (Rick Ingram) was very helpful when it came to getting my new jeep.We went over all the details since I was ordering it.It came in the My Sales person (Rick Ingram) was very helpful when it came to getting my new jeep.We went over all the details since I was ordering it.It came in the amount of time that they told me.After it got there I had them lift it for me. They done a great job back in the back. ( Chris done the work for me) He was very knowledgeable and helpful with all my questions. While they were doing some tire changes for I had to leave my Jeep overnight. Rick took care of me with a vehicle to drive for a day. I will be doing business with them again the future ! See that they had some bad reviews but, the folks that I dealt with took care of me very well ! More

RUDE, NASTY CUSTOMER SERVICE I bought a 2014 Jeep Grand Cherokee Limited in March 2015. The sales rep, Kevin Grady was great! One of the best salesman I have ever met. HOWEVER, I bought a 2014 Jeep Grand Cherokee Limited in March 2015. The sales rep, Kevin Grady was great! One of the best salesman I have ever met. HOWEVER, now that I have to deal with the service department for maintenance and other issues, it has been the worst experience ever! Roger who is in service is one of the rudest, nastiest humans that I have ever encounter. Instead of being helpful and trying to resolve the problem, he is rude and defensive and treats you like you are the problem. The service department is not helpful in giving you advice or direction on what to do about your car issues. They act very dump and aloof which makes customers feel they are very incompetent. Save yourself from a huge HEADACHE and do not use their service department! Terrible!!!!! More

Wish I had read these reviews I wish I had done more research before I took my new jeep to Cogdill for service. We shopped there when looking for our car, but I could tell immediat I wish I had done more research before I took my new jeep to Cogdill for service. We shopped there when looking for our car, but I could tell immediately that the sales person was not professional. We ended up actually buying our car in Atlanta due to selection and value. Since we live in Knoxville I decided to try Cogdill for service. I have owned at least 15 cars and from the beginning I knew this was the most unorganized service department I had ever encountered. We took our car in for service and advised them we had a warning light on the car. They completely ignored this and now less than a week later the car is undriveable. I recommend if you have a poor experience to reach out to Jeep Customer Service. Maybe if they receive enough complaints it will raise a red flag. I did contact the dealership as well and agree with other comments that customer service is not existent. More

Poor (being kind) Terrible customer service!!! No one returns call and when you do get through you get "disconnected" and then no return call. Sales, Sales Manager, Gen Terrible customer service!!! No one returns call and when you do get through you get "disconnected" and then no return call. Sales, Sales Manager, General Manager -- no response. I will NEVER buy a car from this dealership and strongly recommend that others avoid this company. They tout their status as the "largest dealer in east TN" -- bet that will not last long. Avoid - save your time and money. I learned my lesson - the hard way. More

Nightmare! I am not one to post negative reviews but after my recent experience at Jim Cogdill Dodge I felt the need to express my disappointment. Worst car buyi I am not one to post negative reviews but after my recent experience at Jim Cogdill Dodge I felt the need to express my disappointment. Worst car buying experience ever! Sleazy salesman, misleading sales manager, NO response to multiple calls and e-mails. Do yourself a big favor and drive the extra 10 miles to Lenoir City CDJR. More

Service Your Car Elsewhere! Several very, very, very poor experiences with Jim Cogdill's service group ... unfortunately, across the whole of the experience. Poor treatment of m Several very, very, very poor experiences with Jim Cogdill's service group ... unfortunately, across the whole of the experience. Poor treatment of my wife when she went in, poor quality of the actual service work (returned the Jeep to us saying it was fixed the first time - and boy, it sure wasn't; then, returned it the second time, saying that it's running normally and there's nothing else they can do). I then took it down to Lenoir City & those guys did a fantastic job ... not only with their customer service, but they found all the problems (and there were several) and got us squared away. More

Horrible service, horrible communication!! Horrible, horrible, horrible. They are working on my 2015 Jeep. They had to order parts and over a week later the parts are still not in. They don't k Horrible, horrible, horrible. They are working on my 2015 Jeep. They had to order parts and over a week later the parts are still not in. They don't know when the delivery truck with my parts on it left Atlanta they just know my parts were supposed to be delivered over 4 days ago?!! Not sure why they cannot make a phone call and research a little further? But the real issue is the way I am spoke too. The customer service rep reports he has worked there for years. I will have to say that his customer service skill is low on the list of his job duties. It has been a chaotic experience and at this point I just want my Jeep back and I feel like the my service rep thinks it is funny. I have been promised phone calls but I always have to call and check the status. This is the same reason I did not buy my Jeep from this dealership. The communication is terrible and unprofessional. I honestly do not understand how this business keeps the doors open. My experience has been horrible and I hope if you are reading this you will save yourself some time and look elsewhere. If you do go watch for the red flags the will become clear to you very quickly. More

very poor 2013 wrangler leaking water inside cabin dealership had it for nine days did not fix it gary the service mgr was very rude and short tempered he shou 2013 wrangler leaking water inside cabin dealership had it for nine days did not fix it gary the service mgr was very rude and short tempered he should be fired did not fix leaks left the jeep full of water I ordered parts online fixed it myself in 45 min now my carpets are dry this is not a five star dealership they suck don't do business with them More

"WE DO NOT NEED YOUR BUSINESS" In Oct of 2013, I had a flat tire and it needed to be replaced. I was new to the Knoxville area and so I went Jim Cogdill, the nearest Chrysler deale In Oct of 2013, I had a flat tire and it needed to be replaced. I was new to the Knoxville area and so I went Jim Cogdill, the nearest Chrysler dealership. The man at the service desk ordered the wrong size tire, partly my fault as I did not know anything about tire sizes ! When I was trying to correct the mistake, he ignored me and took a phone call. When I tried to explain to the manager why I was upset, he told me that if I was that unhappy, they did not NEED my business. Even after all these months, I still have a such a bad feeling about this dealership that I wrote this review ! More

Dealership entered in to an agreed upon deal and the general manager stepped in and then wanted more money...with an attitude! I purchased a car here in the past and did not heed warnings from others. general manager stepped in and then wanted more money...with an attitude! I purchased a car here in the past and did not heed warnings from others. I purchased the new vehicle from another dealer at an even better price and never once did they say "we are losing money" or attempt to guilt trip me into more money. Keffer Jeep in Charlotte was absolutely incredible at customer service and follow up. I did not realize it was so bad at Jim Cogdill Dodge in Knoxville until I experienced a truly great sales staff and excellent service at Keffer. More