West Knoxville Chrysler Dodge Jeep Ram

Horrible Service!! We took our Jeep in to have the heater core replaced. They said it would be a two day job. Five days later...still no car. When we did get it back (on the sixth day) there were hoses stick core replaced. They said it would be a two day job. Five days later...still no car. When we did get it back (on the sixth day) there were hoses sticking out of the floor board, the dash wasn't snapped together properly and vents were broken. Our complaints were not taken serious by the manager. He accused us of doing the damage ourselves. A second look by another manager concluded it would have been impossible for us to do it seeing as we would have to take the entire dash apart to pull the hoses out. After another two days of repairs, they did not offer a single concession, rebate, oil change, NOTHING! They had the nerve to say that them fixing it was simply enough. We would not recommend this place to anyone! More

My wife and I have done business with Jim Cogdill Dodge for several years for service and parts. After the bad storms here in Tennessee in April, my 2010 Challenger SRT-8 was totaled, and my wife's 08 Ram for several years for service and parts. After the bad storms here in Tennessee in April, my 2010 Challenger SRT-8 was totaled, and my wife's 08 Ram 1500 Big Horn was heavily damaged. In spite of the damage, our salesman, John Taylor, worked with us to get new vehicles with very little money out of pocket. I would recommend Jim Cogdill Dodge and our salesman John Taylor to everyone looking for a vehicle. More

Excellent people to work with! Was a very simple process from the time I sent in my interest email to the time I signed the paperwork. Would recomend this dealer to friends and family. from the time I sent in my interest email to the time I signed the paperwork. Would recomend this dealer to friends and family. More