Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Knoxville Chrysler Dodge Jeep Ram
Knoxville, TN
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 165 reviews
July 25, 2023
I have a 2022 ram 2500 I paid $100,00. 00 for my trick. Check engine light is on they said in the beginning apump was out def told me they would have to keep my truck. So I rented a car cos 00 for my trick. Check engine light is on they said in the beginning apump was out def told me they would have to keep my truck. So I rented a car cost me $64.00 . I rented the car got home they call Ed me says Myers filter is bad and I had bad DEF none it under warranty said it would cost me $1300.00 to repair I told the service person that was stupid I was not paying that much for a repair not to fix it I would come and get my truck. They charged me $143.00 I went to talk to GM told the GM the issue calks the service department. They change the story to just bad DEF three hundred dollars to fix it . I told the GM THAT THIS THE 4TH VEHICLE IVE BOUGHT FROM THEM and my last that they lied to me his service department he says he was trying to help me but I don't understand how in 10 minutes we went from $1300.00 to now 300.00 just because I called them out on it in the end I didn't get mad or raise my voice I just told him his service depart lies and I would take my truck somewhere else and that I wouldn't buy another vehicle from them his response was to slam his office door so hard that the pictures fell off the wall. So now I know his service department has no customer service skills because there leader THE GM has none I hope the owners read this. I used to think thus was a honest and good business but not anymore More
by Dewayne41568
Employees Worked With
GM
July 07, 2023
They’ve got it all figured out! Easy to make appointment. Drop off was no hassle. Shuttle to local facility while service was being performed. Call and a shuttle back…payment was pr Easy to make appointment. Drop off was no hassle. Shuttle to local facility while service was being performed. Call and a shuttle back…payment was processed. Vehicle was ready to roll…Done and Done!! No headaches, no problems! More
by cmegs77
Employees Worked With
Tyler
June 10, 2023
We were out of town and this dealership came to our rescue!! They got my Doge Charger in and fixed in no time. I can't say how much we appreciate EVERYTHING!! You saved our vacation. I'd give a 10 if I rescue!! They got my Doge Charger in and fixed in no time. I can't say how much we appreciate EVERYTHING!! You saved our vacation. I'd give a 10 if I could. Thanks again. More
by angel95yj
Employees Worked With
Cody
May 18, 2023
This dealership has issues. They advertised a 2020 Charger Scat Pac for a very good price. The salesman did disclosed "minor" front end damage which was repaired. When I arri They advertised a 2020 Charger Scat Pac for a very good price. The salesman did disclosed "minor" front end damage which was repaired. When I arrived and view the car, the repair was very substandard. The hood was not aligned, the paint didn't match, there was still unrepaired damage, the tires were in very poor shape, and for a car with only 24,000 miles, it was busted. We looked at several other cars on the lot and numbers were discussed on one car. The person making the deals wrote a ridiculous offer and tried to low ball my trade in undercutting it by at least $3,500. He would not even give me a fair trade on it. Their website does read they pay the highest on trades. That is straight BS. I would not recommend this dealership to anyone. More
by NV
Employees Worked With
JB
May 10, 2023
Thank s to Jay and Daniel who reffused a $1000 order because the delivery address was in NY we have lost a lot of time and money. That s the service they provide, most probablly they are tired of making because the delivery address was in NY we have lost a lot of time and money. That s the service they provide, most probablly they are tired of making money or the owner of this company is satisffied with those kind of outcomes More
by Andi
Employees Worked With
Jay, daniel pierce
February 28, 2023
While our salesman was fantastic, when Andrew the sales manager came over - his arrogance and disrespect to the salesman was horrendous. He came strutting over in his "smeduim" size sweater and said "Well manager came over - his arrogance and disrespect to the salesman was horrendous. He came strutting over in his "smeduim" size sweater and said "Well I'm here because your salesman couldn't close the deal...", our salesman was standing right there. My wife and I were appalled at this behavior - from reading other reviews, it's obvious we aren't the only ones who have had to witness what a terrible human being Andrew is and a determent to what was once a good dealership. More
by AdamB
Employees Worked With
Andrew
