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West Knoxville Chrysler Dodge Jeep Ram
Knoxville, TN
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 165 reviews
February 13, 2023
Traded in 2 cars. 1 sight unseen. Got a great deal. During negotiations we got both cars paid off and got my dream car without rolling over a bunch of negative equity 1 sight unseen. Got a great deal. During negotiations we got both cars paid off and got my dream car without rolling over a bunch of negative equity like we would have somewhere else. They were quick to answer questions. Very patient with me and helped with cleaning out my old car. They even agreed to let us bring 1 of the trades in on Sunday. Our salesperson was David. More
by Mopar11
Employees Worked With
David
January 28, 2023
DON’T just walk away from doing business with this dealership RUN!! I just had the most unprofessional/ Disrespectful experience of my life at Jim Cogdill Ram in Knoxville TN. I am a 100 percent disa dealership RUN!! I just had the most unprofessional/ Disrespectful experience of my life at Jim Cogdill Ram in Knoxville TN. I am a 100 percent disabled Veteran after 25 years of active duty and 5 total years in combat and have never been treated so poorly. If you’re a Veteran, DO NOT do business with Jim Cogdill Chrysler, Jeep Ram which is owned by Lithia. Andrew McCain is that sales manager. I have a 2020 Ram limited that is a lease and stopped by the dealership on 27 Jan 23 to ask when the 2023 Ram Limiteds were being rolled out. First I could not tell the difference between sales associates and the customers, no name plates or dealership shirts etc. I tried to ask the lady at the reception desk for assistance but she was watching something on her phone. the salesman himself wasn’t that bad but instead of answering my question he looked at inventory, after which he stated they had none. That’s great but I was just asking are they even available yet. So he walked over to the sales manager. When he returned he only stated that yes they are trickling out. I asked a couple follow up questions that he couldn’t answer; like how long it would take to order one or do you expect any soon. I was told that the sales manager was too busy for me right now. And wouldn’t answer question. You can imagine my surprise hearing that, especially after buying Ram for years. The sales manager approached and immediately misinterpreted my facial expression of surprise and shock of how unprofessional this dealership has become having been there many times over the years. He immediately tried to make an issue of his interpretation of my mood and made things worse. He could have just made light of many things to include being busy but rather chose purposely to engage and draw me into confrontation. When I stated my disappointment and how surprised I was that they wouldn’t even entertain my questions about a new veh he insisted basically that they didn’t need my business and I could go elsewhere. Now you need to understand that this all started with this guy making assumptions about my facial expressions. I was blown away by how aggressive this sales manager was. He is a fit muscular individual who pressed closer as if to intimidate me more. Again I was floored by the absolute lack of professional conduct. He basically told me to leave and would not allow me any further discussion with any superiors like a GM who I specifically asked for. He was very clearly trying to use his size ext to intimidate me to not pursue this any further. He ushered me to the door, threatened to call the police even though I was staying completely calm. Things never got to a point of improper language but having lived in Knoxville and been to this dealership over and over I was blown away by how unprofessional this sales manager is. I hope that someone addresses this manager within the organization and educates him on customer service. I don’t expect to be coddled or any fake enthusiasm for treatment but I have ALWAYS had professional interactions with parts, service and sales in the past. I would never allow anyone in a senior position to treat a long time Ram customer in such a way. Jim Cogdill Ram should deal with this bully immediately and I encourage anyone considering a new Ram, a dodge Chrysler or Jeep to seriously consider doing business with a dealership that treats its customers with at least some level of respect. I don’t know this sales managers name but he’s early 40’s, bald with a salt and pepper beard who likes to show that he has a strong physique and will not hesitate to close the distance on a customer when he doesn’t like being questioned. More
by Mike D
Employees Worked With
Andrew McCain
January 14, 2023
Recommend Gary as a sales person highly. He is polite, courteous, and had the three trucks I wanted to see lined up together at showroom when I arrived for my viewing. He was able to make my He is polite, courteous, and had the three trucks I wanted to see lined up together at showroom when I arrived for my viewing. He was able to make my list of sale demands happen and I will see him again for my next truck. More
by Beachbumpapa69
Employees Worked With
Gary
October 27, 2022
Absolutely would NOT recommend! We bought what we thought was a great vehicle. It was supposedly a certified pre owned dodge minivan that still has less than 60k miles on it. We hav We bought what we thought was a great vehicle. It was supposedly a certified pre owned dodge minivan that still has less than 60k miles on it. We have had to put it in there shop FOUR different times. At first it was the motor, that was three times getting it fixed. Now it’s the transmission. I am currently 30 weeks pregnant and was on my way home from the doctor and my vehicle just stopped working. We had to call a tow truck, mind you we live over an hour away from Knoxville, and had to have it towed to Jim Cogdill. This was two weeks ago and they still haven’t even looked at the van. I am missing work bc we don’t have a second/spare vehicle and they say they no longer have loaner vehicles, mind you times previously they have given us one no problem. I will never recommend them to anyone and will discourage anyone who is even considering visiting their establishment. More
by sshirey_94
Employees Worked With
Malal Dia
August 15, 2022
Better get all your question answered before u buy,because after purchase nobody will explain where why I was charged almost extra $4,000 .when the jeep was $29,000 before their fee,tax lisense , buy,because after purchase nobody will explain where why I was charged almost extra $4,000 .when the jeep was $29,000 before their fee,tax lisense ,tax I plainly ask my salesman if that would all ,was told yes. When I went in picked it up it was $ 36,705 ,couple weeks ago I add all of it up my price added to $33,369 I called and text with 4 people .I ask can get some kind of paper showing what that extra money was for. First guy said I would guess all of the extra you got but wasn't foresure. I didn't purchase any extras.i did the purchase on the phone .I was told someone would call back next day nothing. From then on all I got were text ,still no explanation answer .Last person was a manager or so I was told ,after last text about 23 minute .text back we have great financing options .so at that point I stopped trying. Sent BBB Knoxville I just want an explaintion.None my paper work showed it More
by Kathy Bradley
Employees Worked With
Lemine
August 03, 2022
Jim Cogdill has been a complete nightmare for me, ever since I bought my Jeep Grand Cherokee 2022 Summit Reserve. My Dealer was the worst I have ever dealt with. I ordered my new vehicle and once it arriv since I bought my Jeep Grand Cherokee 2022 Summit Reserve. My Dealer was the worst I have ever dealt with. I ordered my new vehicle and once it arrived, it was dirty on the outside, food crumbs in the center console. No attention to detail, no customer focus. Once driving this new vehicle, I noticed that there was a rattle coming from the passenger side engine compartment. I brought it in to the service team and they were able to address the issue a few days later but upon pulling the vehicle out of the service area, they smashed by bumper and it had to be replaced. Here it is, almost 3 weeks later and I still don't have my vehicle. Whatever you do, don't buy your car from Jim Cogdill, none of these guys care about you after they get their commission. I can't get anyone to return my call to help me get my vehicle back. This is, by far, the worst dealership I have ever dealt with. More
by wolf_gang2112
Employees Worked With
Dillon, Cody
May 28, 2022
I drove over 100 miles to buy a 2010 Toyota Tundra that they sold me without disclosing that the AC compressor was out and that both front axles were broken, and in unsafe condition (requiring repairs of $ they sold me without disclosing that the AC compressor was out and that both front axles were broken, and in unsafe condition (requiring repairs of $2575.00 after I returned). All they wanted to talk about was their "as is where is" policy, they avoided the public safety issue and then accused me of "threatening" the dealership when I told them I was going to report it. They had changed the tires before I arrived and there is "no way" a competent inspection wouldn't reveal BOTH of these problems. They didn't offer me a dime for reimbursement BUT I'M GLAD TO BE ALIVE. NO DEAL IS WORTH DIEING FOR. This dealership needs to be investigated by the Attorney General's Office. I would give them a ZERO rating if it was possible to do so. More
by georgebertram
Employees Worked With
Rileigh (salesperson with no authority to do anything but take $$$)
May 24, 2022
First time buyers be careful! Do your own research on this dealership. Terrible customer serive after our purchase. I will never do business there again. This has completely destr Do your own research on this dealership. Terrible customer serive after our purchase. I will never do business there again. This has completely destroyed me, in doing business with a dodge dealership again. More
by Jessannasher89
Employees Worked With
Joseph financing, Mala salesman
