West Knoxville Chrysler Dodge Jeep Ram

I had my Chrysler Pacifica in for service because the engine light had come on. I was told there was two solenoid that needed to be replaced and the cost would be $900. I told them I would get a second engine light had come on. I was told there was two solenoid that needed to be replaced and the cost would be $900. I told them I would get a second opinion. They had my car for two and a half hours and I had also asked for my right front tire to be balanced. They charged me $196 for finding the problem and another $30 for tire rotation and balance when I had only asked for one tire to be balanced. They then took $15 off my charge for the tires but left the $196 for finding the reason for my engine light being on. I left there and went to an O'Riley's auto store and luckily the person who helped me was a mechanic. He pulled out a hand held device that checked my engine light being off and told me I only needed the engine solenoid replaced. He looked up the part and I had a choice between a $21 solenoid or a $43 solenoid and he recommended the latter. I bought it and he went out to my Pacifica with me and showed me how to remove and replace the solenoid. It took all of about 15 minutes to do. The engine light went off after replacement of the engine solenoid. I paid him an extra $25 for his help.. I will NEVER return to Gogdill Dodge for ANYTHING. I was lied to and ripped off for a total of over $200 all for the 15 minute replacement of an auto part that costs $43 and 15 minutes to replace! Your Service Department is a complete sham! More

DO NOT BUY A USED VECHICLE from them! They are NOT SAFE!. Bought 2 trucks, and both were unsafe. One the motor blew up in and the air suspension didn't work, the other one the brakes line They are NOT SAFE!. Bought 2 trucks, and both were unsafe. One the motor blew up in and the air suspension didn't work, the other one the brakes lines blew out. They do NOT RETURN CALLS nor do they fix anything correctly. This was within an 8 month period, and between both trucks, we only put 2,800 miles on them together. Again. DO NOT BUY FROM THEM. Not if value your life, your family's life, or anyone else. Both of these could have created a deadly situation! NO STARS! More

DO NOT WASTE YOUR TIME..I wouldn't have given any stars if I didn't have to so that move on 🤬 They tell you what they think you want to hear...make promises they can't keep.. And then nothing. Dealing if I didn't have to so that move on 🤬 They tell you what they think you want to hear...make promises they can't keep.. And then nothing. Dealing with a gentleman for 2-3 months...chatting regularly..then it came down to the appointment (the one he set)and he conveniently forgets about me..radio silence However, he didn't forget...he thought /realized that I didn't have perfect 850+ credit rating..I would be a little extra work for him so he didn't have time for me.. At the dealership for my appt and someone else helps me since I was forgotten and then once again i wasnt a quick $80,000 sale for them and it was once again radio silence You have to be perfect in every way financially for them to have time for you and help you and treat you like a human being No one there tries to work with you or help you in any way..they look down their nose More

Makes promises they dont keep as soon as you buy !! They get your money then dont want to help or give you what they promise in my case it was a spare key to the jeep i bought after saying they would get my get your money then dont want to help or give you what they promise in my case it was a spare key to the jeep i bought after saying they would get my one then after i buy saus i have to pay 150 for one through there "guy" More

Do not take your car here for service. They’ve had mine for over 2 weeks because they refused to call our warranty company and tried to make us pay over $2,000 out of pocket instead and wouldn’t start on m for over 2 weeks because they refused to call our warranty company and tried to make us pay over $2,000 out of pocket instead and wouldn’t start on my car until we did. We then had to call the warranty company ourselves and tell them everything going on in order for them to start repair after a week and a half. Everyone I spoke to on the phone was rude and never called back when they said the would. More

We went there and had no idea what to expect with the pandemic going on. Bryan Cook our sales rep was very friendly listened to everything that we wanted and this gentleman was not pushy at all. He was a pandemic going on. Bryan Cook our sales rep was very friendly listened to everything that we wanted and this gentleman was not pushy at all. He was a very understanding man. And he was honest with us and met every detail that we wanted along with there financing department. These people are very down to earth and knowledgeable about cars. Thank you all very much for your hospitality and being such easy people to deal with. I highly recommend people to go here and get a vehicle. Cause I’m the type to get real rude with people that try to be pushy. And these guys are very easy to deal with. We got a newer model with less miles and a warranty. Thank you Bryan cook. Your a great person. Jim Codill, hold on to Bryan he will make you sells along with making you all an outstanding car dealership. More

Had a great buying experience at Jim Cogdill Dodge Chrysler Jeep Ram. Ryleigh was great to work with. I had done quite a bit of research on a fair price and trade in value and their offer was spot o Chrysler Jeep Ram. Ryleigh was great to work with. I had done quite a bit of research on a fair price and trade in value and their offer was spot on. Thank you Ryleigh. More

Wife and I went to buy a van. Bought it. Slightly less than the minimum work was done to complete the purchase. Not going to go into specifics here but we will not be coming back or referring anyone to t than the minimum work was done to complete the purchase. Not going to go into specifics here but we will not be coming back or referring anyone to them. No longer a "Local" business but now part of a large chain. You won't find that out unless you ask. More

I had an appointment to look at a Ford 500 2006 that I was excited to test drive and hopefully buy. It failed inspection before I arrived but Jesse was able to show me two other vehicles and find me a goo was excited to test drive and hopefully buy. It failed inspection before I arrived but Jesse was able to show me two other vehicles and find me a good deal on a vehicle. Very genuine and personable salesman. I’ll be recommending him for sure. Great service More

Honestly the worst experience I had at a dealership. Scheduled an appointment to look at a vehicle, was to meet with salesperson at 10:00. They knew I was driving over an hour to see this vehicle and ap Scheduled an appointment to look at a vehicle, was to meet with salesperson at 10:00. They knew I was driving over an hour to see this vehicle and appointment was made a few days in advance. At 9:55 and about a mile from the dealership they called me to say it's no longer available it was sold last night. No call, no email before I left. Of course they were happy to show me other "similar" vehicles that were not even close to the price range. Bad business, unprofessional. Typical dealership bait and switch. Will not do business with them. Rude management. More