West Knoxville Chrysler Dodge Jeep Ram

I had an appointment to look at a Ford 500 2006 that I was excited to test drive and hopefully buy. It failed inspection before I arrived but Jesse was able to show me two other vehicles and find me a goo was excited to test drive and hopefully buy. It failed inspection before I arrived but Jesse was able to show me two other vehicles and find me a good deal on a vehicle. Very genuine and personable salesman. I’ll be recommending him for sure. Great service More

Honestly the worst experience I had at a dealership. Scheduled an appointment to look at a vehicle, was to meet with salesperson at 10:00. They knew I was driving over an hour to see this vehicle and ap Scheduled an appointment to look at a vehicle, was to meet with salesperson at 10:00. They knew I was driving over an hour to see this vehicle and appointment was made a few days in advance. At 9:55 and about a mile from the dealership they called me to say it's no longer available it was sold last night. No call, no email before I left. Of course they were happy to show me other "similar" vehicles that were not even close to the price range. Bad business, unprofessional. Typical dealership bait and switch. Will not do business with them. Rude management. More

Terrible service, rude staff. Lied to my husband and I when trying to purchase a third vehicle and then proceeded to push the sale of a vehicle we weren't interested in. Completely dissatisfied with the w when trying to purchase a third vehicle and then proceeded to push the sale of a vehicle we weren't interested in. Completely dissatisfied with the way we were treated. More

We were traveling from out of town and I had An issue come up with our truck. We called the service department the next morning and they had us come in and they looked at our truck as soon as we got ther come up with our truck. We called the service department the next morning and they had us come in and they looked at our truck as soon as we got there. Tyler was our service representative. They pulled the truck in right away and had their service tech look at it and quickly found the problem. I took longer to get the warranty approval than it did to fix it. It was a third party warranty. We were out in a short time and back on the road. Great service! More

Really good car salesman we dealt with! Thank you Nathan and i’m very satisfied with my New charger and the help from shelby parker! and i’m very satisfied with my New charger and the help from shelby parker! More

Jim Cogdill treated us with respect and gave us outstanding service. Brandon, our salesperson, could not have been more respectful, helpful, and energetic in helping us meet our needs. We purchas outstanding service. Brandon, our salesperson, could not have been more respectful, helpful, and energetic in helping us meet our needs. We purchased a great Jeep Grand Cherokee and everyone really went the extra mile to make sure we were satisfied. We've had several follow-up interactions with the dealership, specifically Brandon, and have been extremely impressed with the commitment to building a positive relationship, and here's the point... AFTER the sale! More

They get 1 star because i had to press something. We came with our own financing, ended up walking out. LIES and dishonesty is what this dealer represents. came with our own financing, ended up walking out. LIES and dishonesty is what this dealer represents. More

Very very bad Sales Manager. I Try to buy a new Ram and pressure into a purchase with me signing documents with associates and later find out notary stamp Power of Attorney without me present and refused t pressure into a purchase with me signing documents with associates and later find out notary stamp Power of Attorney without me present and refused to let me Cancel deal or revoke Power of Attorney. The whole deal felt very insecure and do not recommend this dealer if doing things behind you when you ask to see original paperwork and it’s altered. More

Absolutely horrible! Terrible communication from the very beginning, little to no follow-up or timelines provided while you had our vehicle for 5 months, we had to beg for a loaner after 2 months, made very beginning, little to no follow-up or timelines provided while you had our vehicle for 5 months, we had to beg for a loaner after 2 months, made 3K in truck payments plus $600 in insurance during that time, and one of your employees stole our 32oz yeti that was in the cab. More

Worst experience ever trying to buy a new car! Worked hard making a deal. Finally agreed on a deal. Got a text half way to the dealership( 3 hour drive) telling me they just sold the car to someone else. hard making a deal. Finally agreed on a deal. Got a text half way to the dealership( 3 hour drive) telling me they just sold the car to someone else. Lost a half a days work. Stay away from Brandon Brooks. I would never recommend this dealership! More