West Knoxville Chrysler Dodge Jeep Ram

Ryan was easy to work with. No pressure. They had the truck ready for me to look at when I got there. Highly recommend them No pressure. They had the truck ready for me to look at when I got there. Highly recommend them More

I was in a bind with a defective lemon of a car . They went above and beyond to right this egregious sale . With professionalism and perseverance they got me in a better vehicle . They went above and beyond to right this egregious sale . With professionalism and perseverance they got me in a better vehicle . More

We purchased a new Jeep Willys & we’re very satisfied with Martin and Carson! We had previously walked out of 3 dealers due various reasons. Carson & Martin were determined they would not be the 4th. The with Martin and Carson! We had previously walked out of 3 dealers due various reasons. Carson & Martin were determined they would not be the 4th. They gave us a very fair deal and stuck by the numbers and deal that we stuck over the phone. The 2 hour drive from Nashville was well worth it. Great guys to deal with, highly recommend. More

I would recommend doing your research before dealing with West Knox CDJR. I had a deal sheet agreed to, a loan approved with documents sent overnight, and the next day I was told the vehicle had a deal pendi West Knox CDJR. I had a deal sheet agreed to, a loan approved with documents sent overnight, and the next day I was told the vehicle had a deal pending by another person. I was told by Carson, he was working to find me a new vehicle with the same specs and he'd call me the next morning. I never heard from him again. There's more to the story, but in short, this is the kind of dealership that gives sales people and dealerships a bad name, in my opinion. More

So I took my truck in a week ago for a basic service of news tires and an alignment, now mind you before this basic maintenance and up keep my alignment was GREAT!!! my tires where not terrible but the tre news tires and an alignment, now mind you before this basic maintenance and up keep my alignment was GREAT!!! my tires where not terrible but the tread was low. Now my alignment has a pull to the right and my tires are riding like they are out of balance!!!! I already to my truck back for a 2nd repair and the issue is still happening my alignment is STILL PULLING TO THE RIGHT!!!!! And my truck a riding rough as I stated like the wheels need a balance and rotation!!!! So for 1400.00 imma now have to call corporate and get them involved as I don’t understand why dealership #365 can not get this issue resolved on the Lowest level!!! More

Sold me a lemon after I put thousands into the deal and the car left me on the side of the road 3 weeks later. I ended up putting $12k into the car between the deal and the repairs. I went back to them ask the car left me on the side of the road 3 weeks later. I ended up putting $12k into the car between the deal and the repairs. I went back to them asking what they could do to make it right. They offered to trade the car for less than half the value they said the car was worth 3 weeks ago. I ended up going to another dealership and trading it before the car got worse. I’m not $10k underwater so technically I’ve burned $22k in a matter of 3 weeks dealing with these shady people. The manager, Guy is quite literally the worst and slimiest person I’ve professionally met and everyone should steer clear of him and his goons. More

I wish I could give them zero star. So I have called and emailed twice to Jake Newton about the lemon they sold me and still no response. I even emailed the list of stuff that Honda fou So I have called and emailed twice to Jake Newton about the lemon they sold me and still no response. I even emailed the list of stuff that Honda found. They are a terrible company. More

David Householder was the best salesman. We truly appreciated his time in working with us. We truly appreciated his time in working with us. More

Terrible. Sold a DODGE diesel to my grandson. Transmission out 2 days into driving. Said they would work with us. Will not call back. West Knoxville Dodge- J Sold a DODGE diesel to my grandson. Transmission out 2 days into driving. Said they would work with us. Will not call back. West Knoxville Dodge- Jeep dealership would not be a dealer I would ever buy from again. They sold my 17 year old grandson a deleted & tuned Dodge Cummins diesel truck on a Thursday. He drove it home that evening & was out of town from Friday thru Sunday. On Tuesday the transmission went out in the middle of a busy road. The truck wouldn’t move & had to be towed to a dealership here in town. West Knoxville CDJ was contacted multiple times by us & the dealer here. We were given the runaround many times, wouldn’t return phone calls, then finally 2 different employees told us they would work with us to resolve the situation. Crickets!!!!! Not another call. We have taken the truck to be repaired. This is a sad situation for a young man trying to have the truck of his dreams & having to put in a new transmission. Never deal with this business ever again. More

ABSOLUTELY horrible experience. My vehicle was given to me in horrible condition dirty upholstery detached from the frame. Sand in the back seat. A woman’s fingernail in the drive s My vehicle was given to me in horrible condition dirty upholstery detached from the frame. Sand in the back seat. A woman’s fingernail in the drive side window seal. Toothpicks in my center console. I took my car in 3 times in the first week to be cleaned, there is still a toothpick in my console to remind me how trash this place is. No one even checked my lights before selling it to me so I had to bring it back in 2 days after purchase to have 2 front lights fixed. this place is so shady. you can tell because of their current yelp rating. Horrible trash unprofessional. But nothing will happen and they will continue to take advantage of people. More