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West Motor Company - Service Center

Preston, ID

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9 Reviews

9 Reviews of West Motor Company - Service Center

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December 09, 2020

Worst service I have ever had done!! Saying they did an alignment when in fact my car had a bad tie rod end and a bad upper ball joint, and pulled hard right!! They will not refund or credit me for a job t More

by jasondolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike porter, CRM CRM, CASEY SEAMONS
Dec 16, 2020 -

West Motor Company responded

Thank you for sharing your feedback regarding the service received for your vehicle. An alignment was performed on your vehicle a year ago and if there had been any signs that needed attention within a few days or weeks following the initial repair, we would have taken care of it. Unfortunately after a year's worth of driving, we cannot be held liable for any new circumstances advised by another shop. However, our offer still stands and we are happy to have you back here where we can take a look and perform an alignment in house. Regards, Service Manager service@westmotorco.com

April 25, 2019

West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West More

by Janos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRM CRM, Customer Service
Apr 26, 2019 -

West Motor Company responded

Janos- We appreciate you taking the time to write a review. We are very happy to hear our team went above and beyond to assist you with a high level of customer service. We always look forward to taking care of any of your needs in the future. Thank you, again!

April 13, 2019

Great place Two years ago, when I first moved to Idaho, I started taking my truck to West Motors. They treated me like family, they are very helpful, friendly, kn More

by Ken64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Service
Apr 14, 2019 -

West Motor Company responded

Ken, thank you for allowing us to meet all of your automotive needs. We truly appreciate your business. You are always welcome to visit.

March 01, 2019

I was treated very well when I brought my truck to the serec I was treeted very very well when I brought my truck down for service at West Morors. I was coming from Wyoming and needed the recalls tacken care of More

by My truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRM CRM
Mar 02, 2019 -

West Motor Company responded

Hello, We are glad to hear that you found your experience with us to be convenient and efficient. We look forward to any future visits. Have a great day.

February 23, 2019

Awesome service They got done with everything in a timely matter and I will recommend them to anybody and they called me in regulars to what the problem was and fixed More

by Michael2100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CASEY SEAMONS
Feb 23, 2019 -

West Motor Company responded

Hi Michael, We appreciate you letting us know that your experience with us was efficient and informative. Thank you for the perfect rating. We hope that you have a great day and that you will visit soon.

January 31, 2019

Great people , will continue to do business with them always, because of there honesty and friendliness.. I would definitely refer west motor to anybody.. Great se More

by Dtag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon palmer Mike Porter
Jan 31, 2019 -

West Motor Company responded

Thank you for the wonderful review of our dealership. We greatly appreciate the feedback and invite you back anytime! Thanks for the referral.

November 24, 2018

Service Great job. Took less time than expected. Rick takes great care of us. Shauna was very helpful at the Ford dealership with my lease. Great people to wo More

by Happy customer 1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Higley and Shauna, Customer Service
Nov 25, 2018 -

West Motor Company responded

Thank you for sharing your five-star experience with us. We're glad that you enjoyed working with Rick and Shauna. They were happy to assist you. We hope to serve you again if you need anything else.

November 07, 2018

Sales and Service If the Great sales team can get you to buy a vehicle from them, the service guys will keep you coming back to buy your next one. I’ve bought my last 5 More

by RJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon and Chad
Nov 07, 2018 -

West Motor Company responded

RJ, Thank you for your positive review! We are happy to learn that your experiences with us have been great. We value your business and look forward to working with you again!

October 11, 2018

Great experience What a nice experience having my Jeep serviced at West Motor. They are always on time, thorough and competent. They explain what they are doing and I More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Palmer, Customer Service
Oct 11, 2018 -

West Motor Company responded

Thank you so much for your review and recommendation! We really appreciate it and are so happy to hear about your experience with our Service Team! We look forward to seeing you again!