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West Point Lincoln

Houston, TX

Overview
Reviews
Vehicles
4.8
226 Reviews
Call Dealership (346) 536-8778
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11666 Katy Freeway

Houston, TX

77043

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Showing 226 reviews

April 23, 2026

This is a wonderful dealership from top to bottom with excellent customer service. We have been dealing exclusively with this dealership for many years and in particular with Arthur in the service departm More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
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April 10, 2026

Great service and outstanding people. They where to work with and place was clean. The vehicles where clean and ready to go More

by raydeanreed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Khafipour
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Apr 13, 2026 -

West Point Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

April 08, 2026

Very reasonable and willing to go above and beyond for you, I had a good experience with this dealer. More

by oliverpalacios1137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lombardo, David Le
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Apr 12, 2026 -

West Point Lincoln responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

The dealership was very clean and all the employees that I interacted with were polite and friendly. More

by mimiaberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam in sales & David in finance
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Apr 03, 2026 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 31, 2026

Timothy, Ruben everyone was great to work with. It was worth the drive from Mississippi to work with these folks. I will be using them going forward on all my Lincoln Deals. More

by gavin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben
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Apr 05, 2026 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 17, 2026

Very professional in all aspects of the business. Service department gets you in and as promised. More

by lwengelke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan O’cain, Joe Castellano
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Mar 20, 2026 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 16, 2026

Everyone was so helpful from beginning to end. CJ greeted me at the door and Keith explained all the bills and whistles of the car. Great experience! More

by pbatteau24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Jones
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Mar 20, 2026 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 10, 2026

Pretty terrible customer service. Service department unable to resolve issues even after months in service!! Refuses to service vehicles under Factory warranty. Tried for hours to rea More

by ean2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple including owner Chris Polous
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Mar 12, 2026 -

West Point Lincoln responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please give us a call at (281) 493-2000 and we will do our best to make this better. We hope to hear from you soon.

March 05, 2026

Max was a great help to my family and I! Definitely recommend him for anymore future purchases! More

by gloriamelendez09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Gonzalez
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Mar 09, 2026 -

West Point Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

March 02, 2026

The service was 5 stars! ⭐️ I love my salesman he is amazingly good , personable , and accommodating. The ambassador was awesome and knowledgeable about the vehicle More

by Tawnya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil and Keith
Report | Print
Mar 06, 2026 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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