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West Point Lincoln

Houston, TX

4.9
210 Reviews

11666 Katy Freeway

Houston, TX

77043

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Showing 210 reviews

January 25, 2026

The experience that my husband and my self was very grateful with the team they are super professional, I always going to recommend this place and of course Ronald . Thanks a lot. More

by Juana Maritza Hernández
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald
Jan 26, 2026 -

West Point Lincoln responded

Hi Juana, thank you for your kind review; we are happy to pass along your comments to the team here at West Point Lincoln! If there is anything else we can do to assist you, please let us know! Take care!

January 08, 2026

I had a great experience largely due to the quality of people working at the West Point Lincoln dealership. Joe Castellano and others are smart, pleasant to interact with, and focused on customer satisfac More

by kmschwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Castellano, Roy and others.
Jan 10, 2026 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

January 01, 2026

Very friendly and warm atmosphere. No pressure to buy, spent as much time as needed with us to answer all of our questions and to take us on test drives. Also at the close of the deal More

by Larry.janik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Decker
Jan 02, 2026 -

West Point Lincoln responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 12, 2025

West Point Lincoln is very professional. Megan was our point of contact and she took care of us getting our service performed. Her dedication was very personable. Thanks Megan! More

by dougandastrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Dec 15, 2025 -

West Point Lincoln responded

Hello, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 06, 2025

West Point Lincoln has given excellent service to my car since I bought it in 2013. My car has some age on it but it runs perfectly. More

by JamesJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Felder
Dec 07, 2025 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2025

Very good experience with the service department and Megan who went way above to help us. More

by Jculrich23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Dec 02, 2025 -

West Point Lincoln responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2025

Service was really good. They took care of all my concerns. They were very courteous and accommodating. More

by Balander06
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Dec 02, 2025 -

West Point Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

We had an enjoyable experience and left with a new Aviator. Service and sales personnel were very helpful. More

by dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil, Noel and the guy that went over the car with my wife
Nov 28, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 26, 2025

I absolutely recommend Lincoln vehicles versus other brands. Yes they may be a little pricey but the comfort and reliability of the vehicles is outstanding. This dealership has always treated me with re More

by Jeslz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Ola Adeola was outstanding.
Nov 28, 2025 -

West Point Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 19, 2025

Did a great job in accommodating me will my car was in the shop for a repair. More

by Lmkacal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
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