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West Point Lincoln
Houston, TX
128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 128 reviews
May 01, 2025
Shockingly excellent customer service. I’m having a tough time thinking of a better experience in the Houston area in the 15 years I’ve lived here. They’ve gained a new loyal customer. If I’m having a tough time thinking of a better experience in the Houston area in the 15 years I’ve lived here. They’ve gained a new loyal customer. If I knew they were this good before, I would have bought from them sooner! Worth every penny. More
by jaywoliver
Employees Worked With
Shannon, Noel, Jeff and others. Great team!
April 30, 2025
Just purchased from West Point Lincoln, great prices, great people, great service and a great dealership! Went above and beyond on every need we had. great people, great service and a great dealership! Went above and beyond on every need we had. More
by Delaney
Employees Worked With
Jeff
April 28, 2025
Great service took our Aviator in for service. Marcus too great care of us. Looked the vehicle over and completed all we wanted done thanks Marcus and all the mechanics. Took our loaner back and g Marcus too great care of us. Looked the vehicle over and completed all we wanted done thanks Marcus and all the mechanics. Took our loaner back and got our clean car. More
by Frank
Employees Worked With
Marcus
April 08, 2025
I bought my car in November 2023. When I went to pick up my plates, I saw they spelled my last name wrong on my title application. They promptly said they would correct it. Now, 18 mo When I went to pick up my plates, I saw they spelled my last name wrong on my title application. They promptly said they would correct it. Now, 18 months later, they have not. I have been calling and calling since November 2023 trying to get this sorted out. I am always transferred to voice mailboxes with no return calls. The title department called me back ONE time at the end of 2023/early 2024 - but they never took the actions they said they would to get this fixed. Since then, I have left numerous messages with title, finance, the GM, etc. ONE YEAR later, in November of 2024 I finally got ahold of someone - he indicated they would send someone to the DMV to correct the issue. No follow up after that and no one would return my messages. At the end of February 2025, I finally got ahold of David and Chris who reassured me this would FINALLY be fixed. They said they would simply mail me paperwork to fill out. I never received it. I call and call and call and no one will answer or return my messages to let me know the status. I paid too much for this dumb of a problem with no accountability from the dealership. I shouldn't have to call for years on end to get them to fix a seemingly simple problem they created. If you buy here, don't expect to get any help after they take your money. More
by juliae2010
Employees Worked With
David, Chris, Title clerks
March 06, 2025
So far, my Personal Experience has been Pleasant. I Appreciate Very much the use of a Loaner Vehicle while my Beautiful Corsair is getting Serviced. Starting with my Salesperson Dalia..loved her. My I Appreciate Very much the use of a Loaner Vehicle while my Beautiful Corsair is getting Serviced. Starting with my Salesperson Dalia..loved her. My Service Advisor Deon, .Every time I go there..I see that SMILE. He's so kind. With my stressful days, he can greet me and I'm good. I hope it Stays this way. I also love the snacks in the waiting area. I may mention the girls who take my payments and have my Vehicle washed., they are SO KIND taking my money. The ONLY reason I didn't give 5 stars, my last Service was about two months. But, I can forgive. More
by manuelita1962s
Employees Worked With
Dalia. Deon
March 06, 2025
Prompt, efficient and professional service on both of our Lincolns. We have and will recommend this dealership for your new purchases or service needs. Lincolns. We have and will recommend this dealership for your new purchases or service needs. More
by hershodg
Employees Worked With
Deon Berry, Arthur Garza & Joseph Decker
