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West Point Lincoln

Houston, TX

4.9
210 Reviews

11666 Katy Freeway

Houston, TX

77043

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Showing 210 reviews

November 19, 2025

Awesome experience, great customer service, all process was very professional and smooth for my very first time getting a vehicle from a dealer I'll do it again with them. More

by connydan18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald
Nov 20, 2025 -

West Point Lincoln responded

Hi, it is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 14, 2025

Does not return calls promptly. Does not inform when software fixes are not yet available. More

by Candy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Nov 18, 2025 -

West Point Lincoln responded

Hello Candy, we appreciate your feedback and are working to ensure that we can capture as many opportunities as possible with our clients. The factory is continuously working on software issues and they try to perform as many updates Over the Air as possible because we know your time is valuable. These updates are necessary as we try and improve our processes. Again, we appreciate the opportunity and apologize for any inconvenience.

November 14, 2025

Each person is kind, explains well, has patience for questions, knowledgeable, provides a caring trust More

by Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan, Marcus, receptionist-blonde, assistant- female brown hair
Nov 18, 2025 -

West Point Lincoln responded

Laura, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2025

My first time in purchasing a Lincoln. West Point Lincoln staff was wonderful. Thanks Penny, LeRoy, Joseph and Keith. More

by rcshop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Penny, LeRoy, Joseph, Keith
Nov 18, 2025 -

West Point Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

November 12, 2025

Great dealership to do business with. We drove 3 hours to purchase a Lincoln Nautilus and very pleased with the vehicle. Jeff Lombardo made the process easy. More

by randybutler11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lombardo
Nov 18, 2025 -

West Point Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2025

I went to the dealership for service, and everything went very smoothly. The place was clean, and the service was completed on time. The person who handled my service explained everything in detail and made More

by Moon sun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Nov 19, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 07, 2025

Roy was professional, knowledgeable and timely of the maintenance work required for my Navigator. It was very convenient for him to come to where the Navigator was rather than going to the dealership for More

by Navigator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at West Point Lincoln! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

Excellent , all personnel are pleasant , friendly, efficient and always on time. I would highly recommend the service department and what little contact I’ve had with the sales department is also exce More

by poodlesetc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot recall the names, but two were gentlemen and the third was a nice young lady
Nov 19, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave a review for us at West Point Lincoln. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 27, 2025

Great service really good experience with my adjuster would recommend the office to My friend who More

by l.ostera
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2025

This is my second purchase from this dealership. My last car was 11 years old and well maintained by West Point service department. The sales staff is patient, efficient, knowledgeable and attentive More

by KD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roella Augustin, Chris Stone
Nov 18, 2025 -

West Point Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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