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West Point Lincoln

Houston, TX

4.8
262 Reviews

11666 Katy Freeway

Houston, TX

77043

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Showing 262 reviews

August 22, 2026

Making an appt with Roy is a simple text or phone call. My messages gave always been returned promptly. Roy has been wonderful! More

by mrwottlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Aug 28, 2026 -

West Point Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 21, 2026

Very help ful sales person, very knowledgeable and very willing to explain all the intricacies of the vehicle. More

by xaponess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy
Aug 22, 2026 -

West Point Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2026

The whole team at WestPoint Lincoln is great. I sure do miss the former manager Steve, he was great! More

by SteveQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Seversen
Aug 22, 2026 -

West Point Lincoln responded

Hi Steve, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2026

What an exceptional experience. From the time I walked through the door, to the time we took delivery of our vehicle, I couldn’t have asked for a better outcome. Thank you to Richar More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard, Ryan
Aug 22, 2026 -

West Point Lincoln responded

Hi Jay, we're happy you found our staff to be so supportive during your experience here at West Point Lincoln. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2026

My car was having some transmission issues. After a terrible experience at the Sugar Land dealership I was directed to the Katy dealership. Dylan stayed in constant contact with me, let me know More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Cockerham
Aug 24, 2026 -

West Point Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 14, 2026

I’ve purchased our last 3 vehicles from WP Lincoln. I’ve always appreciated the great service and customer focus. More

by Hhadland3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Cockerham
Aug 16, 2026 -

West Point Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

August 07, 2026

Love the mobile service got my 30000 check up. They did it very quickly and very clean. More

by dlr3333
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Aug 09, 2026 -

West Point Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 04, 2026

My service advisor is very conceintous about providing exceptional service in keeping me updated about my repairs. More

by KCSlay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Aug 05, 2026 -

West Point Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

July 31, 2026

Johnathan Oliveira was an excellent salesman and made everything with our purchase great. Chris Scott was also an excellent finance person to work with. More

by dannybaker4157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Oliveira, Chris Scott
Aug 02, 2026 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2026

West Point Lincoln provided excellent maintenance service on my Lincoln Aviator with special appreciation for the service support of Dylan. More

by kelvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Aug 02, 2026 -

West Point Lincoln responded

Hello Kelvin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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