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West Point Lincoln

Houston, TX

Overview
Reviews
Vehicles
4.9
210 Reviews
Call Dealership (346) 536-8778
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11666 Katy Freeway

Houston, TX

77043

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Showing 210 reviews

October 22, 2025

The sales consultant was very good. She answered all my questions and was very thoughtful. There was no pressure trying to sell something. The finance manager was also very good explai More

by gwberry55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Erdmann
Report | Print
Nov 18, 2025 -

West Point Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 20, 2025

I purchased my Lincoln Navigator from Planet Lincoln in Spring, TX. I recently contacted their service department to schedule rear strut replacements. After 1 week of getting no feedback on my service requ More

by Lonnie Leger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Jones, Roy Schaff
Report | Print
October 16, 2025

Poor communication, took over six weeks to get my car back and excuse was always that the parts were in back order. More

by msautu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moe and collision manager
Report | Print
October 11, 2025

Great overall experience starting with salesman including financial department dealership clean and comfortable vehicle ready when asked More

by Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ola
Report | Print
Nov 19, 2025 -

West Point Lincoln responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2025

Excellent service and super convenient. I will recommend. On time service and no delay. Thanks More

by idowu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Schaff
Report | Print
Nov 18, 2025 -

West Point Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2025

I want to thank Al and his team for the hard work and thank Al for his support! More

by sabakhan0792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Almaraz
Report | Print
Nov 18, 2025 -

West Point Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Safe travels!

October 02, 2025

Excellent dealership without question. Service advisors, knowledgeable, professional and very helpful. Fabulous dealership, no doubt. More

by Ken Rothstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Report | Print
Nov 18, 2025 -

West Point Lincoln responded

Hi Ken, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2025

Always customer oriented, professional, helpful and knowledgeable. They are great, especially my service advisor Arthur More

by drjawells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Report | Print
Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 30, 2025

Took a couple visits but issue identified and repaired. Vehicle functioning very well so far. Loaner car a huge help. Thanks to Jamie for follow up on this issue. More

by Daviesdebra7826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Nov 19, 2025 -

West Point Lincoln responded

Hi, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2025

Jesse was the attendant servicing my Lincoln Nautilus early Saturday morning, September 20th. Very professional! More

by J. Burr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Sep 30, 2025 -

J. Burr responded

Excellent attendant and service.

Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

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