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West Point Lincoln

Houston, TX

4.9
210 Reviews

11666 Katy Freeway

Houston, TX

77043

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Showing 210 reviews

September 29, 2025

Great customer service team! Would highly recommend! Give them a try soon when your Lincoln needs serviced! More

by norrellconnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Nov 18, 2025 -

West Point Lincoln responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2025

I always receive excellent and efficient customer service and reliable work done on my vehicle. More

by Spladson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Nov 18, 2025 -

West Point Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! If you have any further questions, please don't hesitate to reach out!

September 19, 2025

There was zero pressure, they didn't play games with you, they were truely there to help you ! Salesmen on up were good honest people ! Best car buying experience ever !!!!! More

by Jill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil and Chris and Peter,
Nov 19, 2025 -

West Point Lincoln responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing West Point Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 19, 2025

Professional with great hours, quick and accurate communication. They also don’t spend a whole service call trying to hard sell maintenance packages. Buy Lincoln, great more, spend less. More

by hoosiers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Nov 18, 2025 -

West Point Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 14, 2025

Very welcoming and friendly people! Deala was great to work with to get our vehicle More

by rskoruppa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dealah , Joe
Nov 18, 2025 -

West Point Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

September 12, 2025

I took my Lincoln Navigator to West Point Lincoln after I was hit on the driver side rear and did extensive damage. They did an amazing job making my vehicle look great. They had to order extensive parts the More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Eltalmas
Nov 18, 2025 -

West Point Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2025

The dealership staff was helpful and provided me with the information I needed and the time to make the best decision for me. More

by Ccurt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Penny Bakefield
Nov 18, 2025 -

West Point Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2025

The staff was friendly and very helpful giving me insight on what my vehicle needed More

by almamaciel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 11, 2025

Same was incredible! Such personal service! Love the car and he delivered to Sealy, Texas More

by abelreal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salime Seddiki
Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 08, 2025

Roy is a Rockstar! He treats me with great respect and has earned my trust. More

by Tammy.mcqurter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Schaff
Nov 18, 2025 -

West Point Lincoln responded

Hi, thank you for your kind words and this wonderful review! Safe travels!

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