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West Side Garage, INC. - Service Center

Berlin, WI

4.8
245 Reviews
Call Service Center (920) 354-6208

245 Reviews of West Side Garage, INC. - Service Center

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December 15, 2024

Jeff LISTENED! He also warned me about a possible oil leak.... Great job by the whole Team! Keep it Up! More

by gzuehls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

West Side Garage, INC. responded

Thank you! We appreciate your kind words about our team at West Side GM of Berlin. It’s wonderful to hear that Jeff listened to your concerns and provided you with valuable information. We strive to deliver excellent service, and your feedback motivates us to keep it up! We look forward to seeing you again soon! West Side GM Team (920) 361-5100

December 07, 2024

They have always provided great service. They go over options before doing the work. Their staff is friendly and professional. More

by joel.boiten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate you taking the time to share your positive experience with us at West Side GM of Berlin. It's great to hear that you found our service thorough and our staff friendly and professional. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

November 27, 2024

Excellent Customer Service! Always friendly and helpful. Highly recommend West Side Garage. Never had a bad experience with them. More

by grossy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you’ve consistently received excellent customer service at West Side GM of Berlin. Your recommendation means a lot to us, and we appreciate your continued trust in our team. We look forward to seeing you again for your next visit! West Side GM Team (920) 361-5100

November 26, 2024

I've purchased my vehicles from West Side and bring them back for all service needs. More

by Maryski613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All salespeople I worked with no longer work there
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Nov 27, 2024 -

West Side Garage, INC. responded

Thank you for your continued trust in West Side GM of Berlin! We appreciate you choosing us for both your vehicle purchases and service needs. If you have any feedback about your experiences, don't hesitate to reach out. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

November 20, 2024

The service department fixed a leak in the back window of my Silverado and did a great job. More

by jbstrieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that our service department did a great job fixing the leak in the back window of your Silverado. At West Side GM of Berlin, we take pride in providing excellent service, and your feedback means a lot to us. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

November 17, 2024

Very thankful for the work that was done thank you we will be back again More

by pyoungbauer66@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

West Side Garage, INC. responded

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you are satisfied with the work done at West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

November 17, 2024

Great service and employees . Friendly . Helpful and very knowledgeable. I would highly recommend to others . More

by wendtlor68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you received great service from our friendly and knowledgeable team at West Side GM of Berlin. Recommendations like yours mean a lot to us! We look forward to seeing you again soon, and please share your experience with others. West Side GM Team (920) 361-5100

November 16, 2024

The fact they fit me in when I had a problem speaks leaps and bounds about the kind of service they provide. Great people! More

by Debbie.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

West Side Garage, INC. responded

Thank you, Debbie! We truly appreciate your kind words about the service at West Side GM of Berlin. It’s great to hear that we were able to fit you in and assist you with your problem. Our team takes pride in providing exceptional service, and your feedback means a lot to us. We look forward to seeing you again! West Side GM Team (920) 361-5100

November 13, 2024

Westside is always there when I need them. I have never had a problem with any of their work and I've been a customer for over 30 years. More

by tom-ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

West Side Garage, INC. responded

Thank you for your kind words and for being a loyal customer for over 30 years! We truly appreciate your trust in West Side GM of Berlin and are glad to hear that you've always had a positive experience with us. We look forward to continuing to serve you in the years to come! West Side GM Team (920) 361-5100

November 13, 2024

They serviced my truck installed my new rims and tires, they said they used liquid to balance them found out later they used a ton of weights and broke off two bolts for the hub caps after I ordered anothe More

by lightstepping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

West Side Garage, INC. responded

Thank you for sharing your experience with us. We understand your concerns regarding the service performed on your truck, particularly with the balancing and the issues with the hub caps. We appreciate your feedback and take it seriously as it helps us maintain our standards at West Side GM of Berlin. We encourage you to reach out to us directly so we can discuss this matter further and find a resolution that meets your needs. Your satisfaction is important to us, and we would like to ensure that any outstanding issues are addressed. Thank you again for your input. West Side GM Team (920) 361-5100

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