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West Side Garage, INC. - Service Center

Berlin, WI

4.8
245 Reviews
Call Service Center (920) 354-6208

245 Reviews of West Side Garage, INC. - Service Center

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October 12, 2024

They rushed through the work on my tires and brakes. After asking me several times if i could come early and my expressing several times i work 12-16 hour NOC shifts, and would try. But none the less i More

by jessbongiovanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene was there the day of.
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Oct 14, 2024 -

West Side Garage, INC. responded

Thank you, we appreciate your feedback regarding your recent experience at West Side GM of Berlin. We understand your concerns about the tire and brake service. We strive to provide thorough and timely service and your experience does not reflect our standards. Please reach out to us directly to discuss this further, and we will work to ensure your vehicle is evaluated and address any issues promptly. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter. West Side GM Team (920) 361-5100

October 10, 2024

Was good with the oil change and tire rotation and change the battery all in a hour More

by justours
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

West Side Garage, INC. responded

Thank you for your feedback! We're thrilled to hear that we were able to provide you with a quick and efficient service for your oil change, tire rotation, and battery change at West Side GM of Berlin. We appreciate your support and hope to see you again next time for any of your vehicle needs! West Side GM Team (920) 361-5100

October 10, 2024

They always get my oil change done quickly in a timely manner. They explain the problem very good if there is one. Very helpful when I call them. More

by GURKOWSKIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a quick and efficient oil change experience at West Side GM of Berlin. Our team is dedicated to providing clear explanations and helpful service, and it's great to know that this has made a positive impact on you. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 10, 2024

Great work. Friendly people. I will be back. Working in Berlin. It’s convenient. Thank you More

by Volcanojoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

West Side Garage, INC. responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at West Side GM of Berlin. Our team is dedicated to providing friendly service, and we're glad our location is convenient for you. We look forward to welcoming you back soon! West Side GM Team (920) 361-5100

October 04, 2024

Gave plenty updates throughout the service of my vehicle. Discussed unforeseen repairs before handling them. Always a pleasure to work with. More

by tstahoviak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff.
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Oct 07, 2024 -

West Side Garage, INC. responded

Thank you for your review! We're glad to hear that you appreciated the updates and communication regarding your vehicle's service. At West Side GM of Berlin, we strive to make every interaction a positive experience. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 03, 2024

Service was professionally done. Got my vehicle back in a timely manner. Thanks for doing a great job. More

by cquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback and are delighted to hear that your service experience was professional and timely. At West Side GM of Berlin, we strive for excellence and are glad we could meet your expectations. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 01, 2024

Gene ess very friendly and thorough in explaining what was needed for. my vehicle will definitely be back More

by happypuppy43310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're thrilled to hear that you found our team at West Side GM of Berlin friendly and thorough in explaining what was needed for your vehicle. We look forward to welcoming you back for your next visit! West Side GM Team (920) 361-5100

September 25, 2024

Jeff in service listened to my needs and got me the tires that made the most sense. He was kind, prompt with his response and had a better price on new tires than two other shops. The service area was very c More

by drchesnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
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Sep 26, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with our service team at West Side GM of Berlin. It's great to know that Jeff was able to assist you with your tire needs and provide you with excellent pricing and service. We take pride in maintaining a clean facility and ensuring customer satisfaction. We look forward to seeing you again for your future automotive needs! West Side GM Team (920) 361-5100

September 25, 2024

They are thorough and very friendly! Everyone was very nice and very helpful. They did exactly what I asked them to do. More

by tschraac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that our team at West Side GM of Berlin was able to meet your needs and provide friendly assistance. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 24, 2024

I absolutely liked working with both Jeff's and diane for sure! Will most definitely come back More

by markdkunde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Stibb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

West Side Garage, INC. responded

Thank you for your review! We're thrilled to hear that you enjoyed working with Jeff and Diane at West Side GM of Berlin. Your positive experience means a lot to us, and we can’t wait to welcome you back for your next visit! West Side GM Team (920) 361-5100

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