West Valley Used Car Superstore

I was not sure what truck to get but they were patient and helpful in getting me the truck and deal I wanted! Great Job. and helpful in getting me the truck and deal I wanted! Great Job. More

I loved Lilia’s personality and positive energy. She made my car buying experience amazing! Lilia showed tremendous patience and calm as I struggled to make a decision. I just loved Lilia’s smile! made my car buying experience amazing! Lilia showed tremendous patience and calm as I struggled to make a decision. I just loved Lilia’s smile! More

I've been to the SuperStoreto buy my carexcellent I've been to the SuperStore to buy my car excellent service very friendly And Lilia is a very sweet person very professional where I bought my c I've been to the SuperStore to buy my car excellent service very friendly And Lilia is a very sweet person very professional where I bought my car Thanks for all 5 Star service Ciao Salvatore More

I really enjoyed my experiences here at the dealership. It was super cool to see how clean everything was and it made me feel really safe buying a car . I was helped out by Lilia, I've never really bought It was super cool to see how clean everything was and it made me feel really safe buying a car . I was helped out by Lilia, I've never really bought a car on my own but she made me feel confident in my decisions and like I was making the correct ones. If I had to buy another car, I would most likely come here again first. More

Very nice and professional person, helping you with all the question you have, makes all the paperwork seen clear and easy I have not doubts and I am very happy with my purchase and with the dealer and stu the question you have, makes all the paperwork seen clear and easy I have not doubts and I am very happy with my purchase and with the dealer and stuff especially miss Alvarado More

Service is very poorly brought my car and had to take it to the shop to have it fixed. Took a week for me to have my car back. to the shop to have it fixed. Took a week for me to have my car back. More

I was not happy with my experience with them hard to deal with them the wouldn't help me out I wouldn't recommend to anyone this dealership with them the wouldn't help me out I wouldn't recommend to anyone this dealership More

Sales person Bryce was amazing! Made the buying process quick and easy. If your looking for a car or truck they have a great selection. Great dealership, definitely recommend!! quick and easy. If your looking for a car or truck they have a great selection. Great dealership, definitely recommend!! More

As bad and underhanded as a generic mechanic Summary: For a service department of a Jeep dealership, they show remarkably low understanding of the work required, and seem to be geared towards Summary: For a service department of a Jeep dealership, they show remarkably low understanding of the work required, and seem to be geared towards maximizing profit at the expense of the customer. There's no confidence that the service department is knowledgeable enough, or even honest enough to work on problems slightly more complex than an oil change. If you are willing to give them any work, even under warranty, make sure you check all paperwork and double-check if the repairs are necessary and carried out in full. I know, this is asking a bit too much from an average person, so my suggestion is to avoid dealing with them altogether. Cool Story: I own a JKU 2011 with manual transmission. At approximately 39000 miles, while the vehicle was still under warranty, I brought it in with a concern about a noise pertaining to the clutch. The service department has "diagnosed" the problem and suggested to replace the clutch. Thinking "this is a Jeep service department, so they must know what they are talking about" I have agreed to the replacement. Alas, clutch components are not covered by the warranty, so the expense came out of pocket. One and a half years later, the hydraulic system of the new clutch has failed. It turns out the service department has replaced the slave cylinder, but kept the original master cylinder. Sigh... Another two years go by, and now at approximately 78000 miles there's noise coming from the clutch again. This time I took it upon myself to look up the symptoms, and found a specific TSB describing the exact problem. The gist of it is that NSG370 transmissions have a design flaw that doesn't put correct pre-load on the throw-out bearing; the correct pre-load is achieved by adding some washers and whatnot. Albeit the vehicle no longer under warranty, I brought it in for diagnosis. While describing the problem, I've shown a printout of the TSB to the service advisor, and was told that when the technician will be performing diagnostics, any and all relevant TSBs will come up, so there was no need for my input at the time. Alas, the final diagnosis has disappointed. The found problem was generic (i.e. "throw-out bearing is bad"), no mention of any TSB. The suggestion was to replace the clutch. Again... Except this time it is almost 1.5x times more expensive. Pain Points: 1. Notwithstanding the need for the original clutch replacement, the job was not done professionally. 1.1. When hydraulic clutch components are replaced, it is advisable that both master and slave cylinders are replaced at the same time; because one of the cylinders was not replaced, the hydraulic system has failed. 1.2. The TSB in question should have been implemented with the original clutch replacement, as this is a known design flaw of all NSG370 transmissions. 2. The most recent diagnosis is failing to take into account specifics of the problem, opting for a generic description, and excessive suggested repairs. More

They will lie to your face I bought a 2016 JGC SRT from this place. I LOVE my car and cannot stand the people that work at West Valley Chrysler Jeep. First off, I'm not here I bought a 2016 JGC SRT from this place. I LOVE my car and cannot stand the people that work at West Valley Chrysler Jeep. First off, I'm not here to bash this business. I'm here to leave a fair and thorough review so my credibility is not lost. To get right into it, I had my financing already done with my bank. Price on the JGC is already agreed upon. I've done this SEVERAL times. I'm texting a salesman named Nelson. I let him know my bank is sending the check out for the car overnight mail so instead of coming on the night we agreed, I said I'll come the next day so they have the check in hand and no issues. Plus, no big deal right? What's another day to wait and make sure things aren't rushed. Well, common sense ain't so common for Nelson. Nelson says "it's ok, just bring the pre approval from your bank and you can take the car home tonight. We work with X bank all the time so we won't have any issues". I take a $60 Uber ride to the dealer to then be greeted by another sleazebag saying he just needs my info to "verify my identity" and brings out a credit application. I promise you I could have gone ape shxt at that point, but I kept my composure. This guy literally lied to my face saying "I wouldn't lie to you.." (the irony right?) so I cautiously omit some info if this really is needed to 'verify my identity' (because normal people don't use I.D.'s anymore) and the xxxxxxx comes back after 10 mins saying he needs to run my credit to take the car home tonight. Now remember, the deal has been done, my bank has already sent the check and I can easily sign DMV papers and pick up the car the next day but Mario and Luigi can't use their little brains to think hey maybe we shouldn't have told him he can pick up the truck tonight since we're gonna ask him to run his credit anyways, but nah, they rather waste my time and money and almost lost a sale. They probably wanted to try to get more money by seeing if I would finance with them, but I'd never do business with them again. They gave me a loaner car which was fair, but had a quarter tank of gas. I went on my way and came back the next day, they got my check and signed papers just as I've normally done. The guy in finance was cool, but even then they sent him the wrong file so he tried to expedite my process but the other goofballs had to mes sup just one more time. Oh and on my way home my dash displayed a "service active suspension" light and i thought to myself of course and then thought should I take it back to them for service? HELLLLL NO!! If you're still reading this, thank you and make an informed decision if you plan on buying a car from here. I know a majority of dealerships have a bad rep and I know salespeople have a tough job to survive and feed their familes, but a little integrity and customer service goes a LONG way. I'll never refer a family or friend to this dealer and ask that you do your research to see if you should do business with them as well. More